3 Reviews and Ratings
33 Reviews and Ratings
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.Incentivized
Method[:CRM] is well suited when you have a large company that needs to keep track of customers. It also connects with Quickbooks and that has really been nice for our organization. Our company is small so this really helps us stay on track and build our data base of customers.Incentivized
Modern User InterfaceImproved User Experience and IntuitivenessHighly scalable plattformIncentivized
The customization team is brilliant!The various integrations, QBO & Gmail, help me keep track of all customer interactions.The more organized I am, the more time I have to take care of my clients!I have nothing but praise for the support team and the rest of the crew at Method.Incentivized
Is a very robust service, but it could be more economically accessibleIt could have more features powered by AI, Auto-Typing, etc for data input into the platformCould improve Amdocs delivery centerIncentivized
I believe there is room for improvement with scaling down on the customizing (sometimes having too much isn't always a good thing)The estimate creator in Method is not as fluid as making an estimate in QB. (moving lines around, adding lines, etc.)Incentivized
The things Method does well - QuickBooks data integration and extreme customization - it does very, very well. If you are looking for a CRM product or any business process automation software that integrates with QuickBooks, you have to look at Method CRM
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.Incentivized
Method has a great overall "usability". Once we started using the software; it did not take long before we were able to start editing our own web lead forms, email templates, etc. I think there is a learning curve however the learning curve is not bad. Anyone looking for a cloud CRM should start here Incentivized
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.Incentivized
The support is great. They are on the line within minutes and share screen to figure out the problem immediately. I would highly recommend this product for that reason. I do wish the customization was a bit easier to use; however, with fewer settings that are available to the end user and an easier way to read the customization.
Be available to learn! There is a huge learning curve to this program. You have to be willing to take it all in. Be available to the Method expert and be patient.
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attentionIncentivized
Method is by far the easiest of all platforms. It brings a lot of great features that Salesforce has as well as email campaign features like constant contact, all in one. The only thing I would add would be more reporting and custom report capability. Incentivized
It has empowered our organization to handle our customer requests without services interruption.The customization required to put the service operational, at the beginning, delayed some processes.Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.Incentivized
Method:CRM has probably saved me about 6-10 hours per week over the past few years.It has likely saved our company several hundred hours in the last 10 years.It has specifically saved us countless hours with better data management vs. having separate spreadsheets for keeping track of things.Incentivized