American Express Global Business Travel Neo1 vs. Rippling

With Rippling, we get a one stop shop for all things HR. Our benefits, pay, PTO, and leave management are all under one umbrella. This simplifies workflow and limits the number of systems we need to access to take care of day to day HR tasks. Despite the one-stop shop aspect of it all, some processes ended up being more problematic than others, for instance, sometimes PTO requests that have been approved do not register as such - and sometimes duplicate notifications go out on those approvals. To be fair to Rippling, this is likely user error on our part with initial or continued setup issues, but it is also not (seemingly) easily remediated. Our overall experience with Rippling has been positive. The simplicity and ease of use definitely overcome the few nagging issues that we have experienced.

Incentivized

• Three different options to view the hours you've worked in a pay period. All three are valuable in their own way! I love this and use each one every week.
• Rippling has the option to retroactively log your hours later if you forget to log in before you start work. I love this because sometimes I take a work call on the go and don't have time to clock in first. Such a handy feature!
• Rippling has also made putting in time-off requests (sick/PTO/etc) so much easier. I'm sure every HR team would appreciate this!

Incentivized

• Could clarify what is being asked when creating expense reports.
• It could make 2FA more intuitive on mobile, such as allowing iPhone users to use Face ID as an alternative if the device is locked.
• Overall avoid using too much jargon when asking questions.

Incentivized

The AI assistant has always been able to direct me to the correct solution to any question i have about Rippling. Payroll is so easy, it takes about 10 minutes to go through the process.

Incentivized

Rippling has an easy-to-use user interface and so far, employees at my company have really enjoyed using it. I find the modules for payroll, performance management, personal information, and benefits easy to navigate and appreciate that so many different features are integrated into one product. I much prefer it to our previous HRIS, Workday.

Incentivized

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.

Incentivized

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.

Incentivized

When I did have to reach out to Rippling for assistance I was able to get quick help and my problem resolved in a time efficient manner with out any type of hick up. The customer support team is professional, kind and always available. This makes Rippling more welcoming to use on a daily basis.

The trainer went slow and and answered our questions.

Incentivized

It's really easy to implement in comparison to other tools or applications. Different key points are easily configured and implemented as per need, having different configurations in systems. Implementation is something which binds the different parameters of an organization in a single row. Implementation of rippling is much easier, quicker, and error free than any other software. I recommend it strongly!

Incentivized

Workday is built for large enterprises. Rippling is optimized for small to mid-sized businesses that want flexibility, fast execution, and fewer administrative hurdles. Rippling lets you pay only for what you use—payroll, benefits, device management, etc.—whereas Workday often comes as a large, bundled enterprise solution, which may be overkill for many organizations.

Incentivized

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.

Incentivized

• Routine things like PTO requests and document uploads now take a few clicks instead of hours of email back‑and‑forth. I’d estimate I spend at least half the time on those tasks compared to before, which frees me up to actually help employees.
• What used to drag on for days now gets done in a morning - I've just asked them this now. New hires can log in, set up their tools, and start training almost immediately, so they’re productive much sooner.
• Payroll and benefits errors used to pop up regularly, but now I almost never have to fix things or follow up on missing info. That means less stress for me and for everyone involved.
• Having everything in one platform cuts out the “where did you send that?” and “who approves this?” questions. It feels like we’ve reduced our back‑and‑forth by at least a third.

Incentivized