Amplitude Analytics vs. UXCam App Analytics

Amplitude Analytics is well suited for scenarios where you have multiple data points to understand customer behavior and journeys and utilize simple to medium complexity graphs/charts. It may not be suitable for scenarios where you need to slice and dice data into highly customizable dashboards as that requires significant effort from technical teams.

Incentivized

UXCam App Analytics help identify the user pain points and improvement areas within our app. It helps observe the app from a customer's perspective and hence communication around any new updates with stakeholders get easy. These can be times when we aren't able to view the complete recordings due to delays in loading or randomisation of samples.

Incentivized

• Feature analytics - measuring frequency of usage
• Time taken by users to convert in funnels
• Actions that drive certain user behaviors in funnels via correlation
• Actions that lead to user drop off in funnels via correlation
• Comparing behavior of two custom user cohorts

Incentivized

• User flow mapping. It shows how users are navigating in the app.
• App crashes
• User session recordings
• Segmentation on devices, OS versions, processors etc

Incentivized

• Some more clarity and examples of implementation with GDPR in mind
• Some segregation inside user properties can be difficult to implement
• Splicing information inside funnels could be more intuitive
• User support for the cheaper tiers is hard to access
• Pricing transparency really needs to be improved

• Loading time is high due to which we have to wait a lot sometimes
• In heatmaps, more properties can be added eg. User cohort, experiment id
• Provide filters to easily check the recordings by screen and feature dropoffs

Incentivized

I haven't used the Amplitude support other than their training docs so I can't speak too much to the in-person support but the docs are serviceable. Nothing too crazy but between the user tips, email notifications, and the decent number of docs I was able to get the support I needed to ramp up on the tool.

Incentivized

It's the best in class with all the bells and whistles. Other options could suit you just fine at a lower price point, but you need to be sure of what you are not getting and the switching cost associated with when you do need it.

Incentivized

UXCam provided higher coverage of features than Mixpanel or Inspectlet standalone. In fact, it has the features if you combine both the products which is amazing. In a single integration I can get multiple use-cases covered.

Incentivized

• It collects data of great importance which allows to make product improvements.
• It easily identifies problems a user may have with the product.
• The flow of users who have used the product has improved, thus being able to generate more income thanks to the improvements and new functions.

Incentivized

• Improved conversions and funnels
• Better user experience and NPS
• Achieving our ambitious yearly targets well before year end

Incentivized