What users are saying about
1 Rating
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108 Ratings
1 Rating
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Score 10 out of 100

Emburse Chrome River

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108 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

AmTrav

AmTrav has enabled users to handle travel themselves very easily and directly. Prior to AmTrav, we had our HR department also focused on travel booking and travel management. Now, through a set of policies and approval permissions, managers and employees can directly book flights without the need to engage another team.
Tristan Dobbs | TrustRadius Reviewer

Emburse Chrome River

Emburse Chrome River is well suited for our university in the way of getting all of our state guidelines as well as university guidelines for travel by creating violations and warnings. A violation of our travel guidelines gives a hard stop within [Emburse] Chrome River along with an explanation of why so the report can't even be submitted for reimbursement until corrected. Warnings may be in place for the traveler to explain their reasoning for the reimbursement which may or may not be reimbursed depending on the explanation.So far after three years, the only scenario where Emburse Chrome River has been less appropriate, is where we have changes in our state that we have no control over that needs a configuration change that cannot be changed by our administrator which may require an additional fee to be corrected. It doesn't happen often but sometimes it does. We have only one so far in the past three years which is this year and deals with how our state calculates the mileage reimbursement.
Anita Hall | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Capabilities

AmTrav
Emburse Chrome River
8.1
Receipt Scanning
AmTrav
Emburse Chrome River
8.3
Expense Approval Routing
AmTrav
Emburse Chrome River
8.3
Expense Configuration Policies
AmTrav
Emburse Chrome River
7.9
Manual Expense Entry and Editing
AmTrav
Emburse Chrome River
8.0
Company Card Management
AmTrav
Emburse Chrome River
8.0
Reimbursement
AmTrav
Emburse Chrome River
8.4
Multi-Currency Support
AmTrav
Emburse Chrome River
7.9
Expense Reporting
AmTrav
Emburse Chrome River
8.1

Expense Management Platform Features

AmTrav
Emburse Chrome River
8.0
Mobile Application
AmTrav
Emburse Chrome River
8.2
Integrations
AmTrav
Emburse Chrome River
7.7
Expense Management Security
AmTrav
Emburse Chrome River
8.0
Expense Management Compliance
AmTrav
Emburse Chrome River
8.2

Pros

AmTrav

  • Excellent user interface.
  • Competitive booking rates that allow users a variety of options.
  • Phenomenal customer service.
Tristan Dobbs | TrustRadius Reviewer

Emburse Chrome River

  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
Don Koubsky, Jr | TrustRadius Reviewer

Cons

AmTrav

  • Filtering flights by average on-time reliability is not available.
  • Permissions can be tricky for approvers. It's not always easy to see what your team is doing.
  • Google Calendar integration is flawed -- it keeps adding events for time you've approved but does not signify who the travel is for.
Tristan Dobbs | TrustRadius Reviewer

Emburse Chrome River

  • It would be great to have the ability to adjust scanned images for improved clarity.
  • Emburse could work on solving issues faster and keeping the customer informed as to the status.
  • The ability to lock certain features on "People" from being updated, but not the entire profile.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AmTrav

No score
No answers yet
No answers on this topic

Emburse Chrome River

Emburse Chrome River 8.1
Based on 5 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

Usability

AmTrav

No score
No answers yet
No answers on this topic

Emburse Chrome River

Emburse Chrome River 8.3
Based on 63 answers
We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.
Tracy Bentham | TrustRadius Reviewer

Support Rating

AmTrav

AmTrav 10.0
Based on 1 answer
Support is the absolute best part of the platform. Users who have any issues at all are free to contact AmTrav and work through a solution. Missed flights or emergency car rentals are a breeze -- all that needs to be done is to call the AmTrav support number and a solution is worked out with minimal involvement.
Tristan Dobbs | TrustRadius Reviewer

Emburse Chrome River

Emburse Chrome River 7.9
Based on 78 answers
I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.
Anonymous | TrustRadius Reviewer

Implementation Rating

AmTrav

No score
No answers yet
No answers on this topic

Emburse Chrome River

Emburse Chrome River 8.0
Based on 1 answer
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

Alternatives Considered

AmTrav

AmTrav excels in customer service. They have won us over by proving that, when in times of need, they can get the job done. If an employee has an issue, it can be a very stressful time for both the employee and the travel booking managers. AmTrav takes the responsibility in a way that we haven't seen demonstrated before and organises a fix.
Tristan Dobbs | TrustRadius Reviewer

Emburse Chrome River

Chrome River [EXPENSE] is globally deployable. Furthermore, a good connection between cytric Travel and Chrome River [EXPENSE] is available and working smoothly. Additionally, travel data are transferred into Chrome River [EXPENSE]. We installed a connection to our credit card provider. Chrome River [EXPENSE] fits best in our IT landscape and we detected a better connection to SAP than competitors.
Anonymous | TrustRadius Reviewer

Return on Investment

AmTrav

  • We have freed up 60% of our HR department's time that used to be focused on booking.
  • We have reduced spending on flights overall through policy enforcement.
  • Travel changes and adjustments are now possible through AmTrav. They will arrange new travel plans on the fly.
Tristan Dobbs | TrustRadius Reviewer

Emburse Chrome River

  • Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
  • Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
  • Audit & review of expenses is much faster saving time and money.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

AmTrav

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AmTrav
10.0
Emburse Chrome River
8.4

Likelihood to Renew

AmTrav
Emburse Chrome River
8.1

Usability

AmTrav
Emburse Chrome River
8.3

Support Rating

AmTrav
10.0
Emburse Chrome River
7.9

Implementation Rating

AmTrav
Emburse Chrome River
8.0

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