Likelihood to Recommend Amtrav is great for corporate travel for organizations with over 100-150 employees. I think it’s a very useful primarily self serve tool that gives employees autonomous choices about their travel arrangements. This would likely be a less appropriate solution for a very small company. I’m not sure if a very large company would find the tool scalable. For 500-1000 employees, it’s great
Read full review We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!
Read full review Pros Excellent user interface. Competitive booking rates that allow users a variety of options. Phenomenal customer service. Read full review Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management Offers employees who travel a single interface for booking travel Provides employees who are traveling with concierge level service when booking and while on the road The platform's live chat is fantastic! Read full review Cons Filtering flights by average on-time reliability is not available. Permissions can be tricky for approvers. It's not always easy to see what your team is doing. Google Calendar integration is flawed -- it keeps adding events for time you've approved but does not signify who the travel is for. Read full review Room for existing features to grow and expand, especially on the administrative side Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times Need for more support of existing travel rewards accounts Read full review Likelihood to Renew This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.
Read full review Usability Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.
Read full review Support Rating Support is the absolute best part of the platform. Users who have any issues at all are free to contact AmTrav and work through a solution. Missed flights or emergency car rentals are a breeze -- all that needs to be done is to call the AmTrav support number and a solution is worked out with minimal involvement.
Read full review Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.
Read full review Alternatives Considered AmTrav excels in customer service. They have won us over by proving that, when in times of need, they can get the job done. If an employee has an issue, it can be a very stressful time for both the employee and the travel booking managers. AmTrav takes the responsibility in a way that we haven't seen demonstrated before and organises a fix.
Read full review Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
Read full review Return on Investment Provides an easy accounting on employee travel expeneses Does not offer flexibility from whom you can book with, I believe. Keeps your bookings all in one place and convenient once you're ready to do an expense report. It makes completing your Travel and Expensive report easier and quicker Read full review They have made travel cheaper, so that is a direct reflection to our customers and to us. Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way Read full review ScreenShots