Apache Guacamole vs. ConnectWise ScreenConnect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apache Guacamole
Score 9.4 out of 10
N/A
Apache Guacamole is a clientless remote desktop gateway. Once installed on a server, all that is needed to access remote desktops is a web browser. Apache Guacamole is free and open source software. It is licensed under the Apache License, Version 2.0, and is maintained by a community of developers that use Guacamole to access their own development environments.N/A
ConnectWise ScreenConnect
Score 9.0 out of 10
N/A
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.N/A
Pricing
Apache GuacamoleConnectWise ScreenConnect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Apache GuacamoleConnectWise ScreenConnect
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Apache GuacamoleConnectWise ScreenConnect
Considered Both Products
Apache Guacamole
Chose Apache Guacamole
It's available and free to use, no service or maintenance-free required.
ConnectWise ScreenConnect

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Apache GuacamoleConnectWise ScreenConnect
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apache Guacamole
8.7
2 Ratings
5% above category average
ConnectWise ScreenConnect
8.3
613 Ratings
1% above category average
Screen sharing9.52 Ratings9.4583 Ratings
File transfer9.12 Ratings8.5556 Ratings
Access to sleeping/powered-off computers9.12 Ratings6.5303 Ratings
Over-the-Internet remote session10.02 Ratings9.3589 Ratings
Initiate remote control from mobile7.02 Ratings8.1381 Ratings
Remote management of servers & workstations9.52 Ratings9.2506 Ratings
Centralized management dashboard8.01 Ratings9.0470 Ratings
Session record8.01 Ratings8.5309 Ratings
Monitoring and Alerts7.01 Ratings6.6181 Ratings
Multi-platform remote control9.52 Ratings9.1390 Ratings
Instant message00 Ratings8.3490 Ratings
Secure remote access with Smart Card authentication00 Ratings7.573 Ratings
Remote Active Directory® management00 Ratings8.8167 Ratings
Annotations00 Ratings8.0258 Ratings
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Apache GuacamoleConnectWise ScreenConnect
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Medium-sized Companies
mRemoteNG
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Score 9.3 out of 10
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Score 9.3 out of 10
Enterprises
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Remote Desktop Services
Score 9.0 out of 10
Remote Desktop Services
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Score 9.0 out of 10
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User Ratings
Apache GuacamoleConnectWise ScreenConnect
Likelihood to Recommend
8.6
(2 ratings)
8.6
(613 ratings)
Likelihood to Renew
8.0
(1 ratings)
10.0
(39 ratings)
Usability
10.0
(1 ratings)
9.3
(42 ratings)
Availability
-
(0 ratings)
10.0
(5 ratings)
Performance
-
(0 ratings)
10.0
(9 ratings)
Support Rating
-
(0 ratings)
8.2
(63 ratings)
Online Training
-
(0 ratings)
7.5
(24 ratings)
Implementation Rating
10.0
(1 ratings)
10.0
(20 ratings)
Configurability
-
(0 ratings)
10.0
(5 ratings)
Product Scalability
-
(0 ratings)
10.0
(16 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(4 ratings)
Vendor pre-sale
-
(0 ratings)
5.0
(4 ratings)
User Testimonials
Apache GuacamoleConnectWise ScreenConnect
Likelihood to Recommend
Apache
Limitations are only the effort you want to have to configure it (correctly).
Read full review
ConnectWise
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
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Pros
Apache
  • Remote connect to Linux OS
  • Remote connect to Windows OS
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ConnectWise
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
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Cons
Apache
  • We have experienced some stability problems (mostly Tomcat related).
  • The interface could be a little more user-friendly.
  • Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.
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ConnectWise
  • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
  • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
  • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
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Likelihood to Renew
Apache
No answers on this topic
ConnectWise
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
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Usability
Apache
it's easy
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ConnectWise
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
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Reliability and Availability
Apache
No answers on this topic
ConnectWise
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
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Performance
Apache
No answers on this topic
ConnectWise
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
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Support Rating
Apache
No answers on this topic
ConnectWise
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
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Online Training
Apache
No answers on this topic
ConnectWise
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
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Implementation Rating
Apache
It's easy and free of use, therefore perfect for quick implementations when needed.
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ConnectWise
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
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Alternatives Considered
Apache
We have successfully used noVNC for remote access.
Read full review
ConnectWise
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
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Scalability
Apache
No answers on this topic
ConnectWise
I have used multiple remote desktop support software in the past (Bomgar, Team Viewer, Logmein and Join.me) and this is far the easiest of the bunch to use. It is very easy to create a session and easy to maintain remote desktops from their access view (where you install the software and can get in at any time) I highly recommend this product from ConnectWise!
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Return on Investment
Apache
  • The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.
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ConnectWise
  • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
  • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
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ScreenShots

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machine