ConnectWise Control - Let's Me Really Connect With My Clients!
April 11, 2019

ConnectWise Control - Let's Me Really Connect With My Clients!

Jonathan Hanson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I am very happy with the ConnectWise Control product and have used it for many years. I operate a local computer service company, and ConnectWise Control provides me the ability to be there without actually being there. I have a self-hosted installation and love it! I currently have a multitude of sites that are always on and give me a persistent connection. This is great for the headless servers or the digital signage installations It allows me to quickly capture a screenshot of what is actually going on without taking over control. I also like that I can access my sites from my mobile device or my tablet quickly and easily. I do not encounter much lag at all. I like how quickly I can create a support session as well! Very happy all the way around and will continue using for years to come!
  • Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
  • Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
  • Persistent - "always on" connections with screen capture.
  • Great User Interface and chat works exceptionally well.
  • Would like the ability to 'take control' in a mode that is transparent to the end user or to the audience - for example, when working on digital signage systems, it would be great to access and update without affecting the program that is playing on the main screen.
  • More CMD based functionality, or perhaps a dedicated remote CMD terminal functionality that would let me fully access the system and execute programs without being truncated to 5000 characters.
  • The mobile app on iPhone crashes once in a while, but on iPad, it works fine - perhaps it is the age of the phone, but it is hard to tell.
  • From a business owner point of view, this has helped me substantially as I can now "be" multiple places at once. This allows me to remotely support my own clients quickly and efficiently, without having to make a several hour drive to get on site. Some of my clients I have only worked with remotely! This has helped me build my business and grow my client base without having to try to be everywhere at the same time.
  • From an enterprise user point of view, the ability to set granular access control levels has been greatly beneficial. Also, like the ability to manage connections from a central pane of glass. Saves time when accessing or granting access to a particular system.
I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.

I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
I have managed and administered ConnectWise for my business, and have also had the opportunity to use ConnectWise under an Enterprise level setup for a major Fortune 100. In both instances, it performed quite well and is fast and robust. From an admininistrative side to the user side, it just works and is very easy to use.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10