A Fast and Highly Reliable Remote Control Solution
April 14, 2021

A Fast and Highly Reliable Remote Control Solution

Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

At the time in my previous job, [ConnectWise Control (formerly ScreenConnect)] was used across the entire organization. It was used along with Automate to remote into machines. I have also used it heavily to support people outside of work. It is very versatile and has extremely quick and reliable connections. Fast connections that don't drop are very important when supporting people, and Control doesn't disappoint.
  • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
  • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
  • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
  • I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
  • There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
  • Previous solutions had us hassling with disconnects and failed sessions, so not wasting time on that has been invaluable.
  • The integration with Automate was very seamless and allowed us to work better and quicker.
RDP is fine for what it is, but there's a lot you can't usually do like connect from outside the network without opening up the firewall.
As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and this was inconsistent. The other kept bringing promises of improvement, but it never happened.
[ConnectWise Control (formerly ScreenConnect)] improved on both options substantially by allowing us to connect from anywhere and adding more management features like file transfer and just being more reliable overall. We couldn't believe we put up with inferior solutions for so long.

Do you think ConnectWise Control (formerly ScreenConnect) delivers good value for the price?

Yes

Are you happy with ConnectWise Control (formerly ScreenConnect)'s feature set?

Yes

Did ConnectWise Control (formerly ScreenConnect) live up to sales and marketing promises?

Yes

Did implementation of ConnectWise Control (formerly ScreenConnect) go as expected?

Yes

Would you buy ConnectWise Control (formerly ScreenConnect) again?

Yes

Implementing the solution was very easy and the integration with Automate was perfect. The speed is exactly what we wanted and the features are plentiful. There wasn't really much training needed for it. We could also easily grant access to clients for connecting to only their machines. That was also a fantastic perk. One-off remote sessions were were easy to do.
Every time we contacted support, the experience was great and they were very helpful. Sometimes, the wait times were longer. This was unfortunate, but submitting tickets always worked for things that weren't as immediate. We just queued in chat support and worked on other items while we waited. The quality of support was never an issue though.
I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated