What users are saying about
8 Ratings
Top Rated
55 Ratings
8 Ratings
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Score 8.5 out of 100
Top Rated
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Appcues

Appcues is perfect for in-app messaging and guiding users through completing product actions. They could improve the usability of the product and the overall UX / UI for new users. Their ability to customize a theme is great for an app that needs to setup something very professional quickly. The flows also look beautiful and feel like part of our app. We're glad we chose Appcues, it's just taken us awhile to fully implement it.
Jared DeLong | TrustRadius Reviewer

Guru

Guru is an exceptional tool for any Sales and Customer Success organization. How many times have you gone to a Google Doc, or Confluence page and wondered is this content the most up-to-date, or when was the last time this was edited. Well Guru solves for that and so much more. We have been using this tool on our team for over two years now and each new employee that joins our team says how much they wish this tool had been around at their old job.
Natalie Mercuri | TrustRadius Reviewer

Pros

Appcues

  • Implement application/feature/release tours for web applications.
  • Make changes directly on production without the need to stage them in Dev or QA.
  • Target tours, tooltips, and onboarding messages to users, groups of users, customers or any developer defined criteria.
Juan Palma | TrustRadius Reviewer

Guru

  • Organization - This is really a two-fold strength. Yes, GURU provides organization for overall knowledge, but the tool itself is also extremely flexible with how that organization can be attained. We, at present, have 6 distinct collections of knowledge for everyone in the company to access with nearly 1200 cards of specialized knowledge which are easy to access and locate. There are still more cards to create and I have no fear that it will clutter and mucky-up GURU to a point where it becomes unwieldy. GURU is designed in such a way to make that difficult to do.
  • Chrome Extension - The mere existence of a Chrome extension is bewilderingly amazing. Rather than needing to launch a separate tab in Chrome, the extension offers a mini search bar with top results in about 2 seconds. This makes using GURU too easy. I do not want to increase the amount of tabs I have open in Chrome (Chrome is memory intensive) and I do not have to with this extension.
  • Automatic Verification System - It is pretty fantastic that with this high level of organization comes a huge responsibility to ensure the accuracy and correctness of the body of knowledge. The good news is that its automated at your discretion. We have many cards set up to require re-verification every quarter (things change fast in our world) which is extremely helpful. Otherwise, new employees might learn from incorrect information and existing employees may have incorrect information reinforced. With the verification system, we don't have to worry about that
Anonymous | TrustRadius Reviewer

Cons

Appcues

  • We were extremely surprised that there are not any Appcues used in Appcues. The app is pretty easy to use, once you figure out how to use it. There were not any type of tutorials when we logged in that quickly walked through how to setup a flow.
  • Appcues has lots of support articles, however they are almost so numerous that it was hard to find simple onboarding documentation that we found useful.
  • The different tooltips and product actions are great, but being able to customize the different cues a little bit more by changing sizes and aspect ratios could be an improvement.
Jared DeLong | TrustRadius Reviewer

Guru

  • There is no notion of "drafts" (yet). This can be difficult when you want to write something in Guru but you're not necessarily ready to share with the world yet.
  • There is no way to add default search filters. As an administrator of the tool, this means I have to choose between restricting the information that certain users may not need on a daily basis or allowing said information to dilute search results simply because it might be useful to them at some point.
  • My users occasionally complain of slow performance, and of losing in-progress cards entirely if their browser crashes.
Sam Asher | TrustRadius Reviewer

Support Rating

Appcues

No score
No answers yet
No answers on this topic

Guru

Guru 8.2
Based on 25 answers
I never actually required contacting the Guru support team. That could be because creating new Guru cards or editing existing ones was very intuitive. One issue I did have was that when it came time to export all of the content in Guru it was very difficult and cumbersome so I would recommend making that an easier, cleaner process.
Matt Eaton | TrustRadius Reviewer

Alternatives Considered

Appcues

We looked at WalkMe a while back when we started looking for a solution, but Appcues at that time made it significantly easier to use and implement. I haven't evaluated WalkMe recently, but I'm sure they've come a long way, just as Appcues has.
Juan Palma | TrustRadius Reviewer

Guru

Google Drive is an excellent tool for database and large file sharing but very clunky when needed for quick-hits or answers. Guru had come in and knocked it out of the park. Guru has given us the ability to utilize both successfully throughout multiple teams.
Jon Walka | TrustRadius Reviewer

Return on Investment

Appcues

  • We receive less support tickets from new users because our Appcues flows guide them through completing basic tasks in their account.
  • Customers in our trial accounts and free accounts rarely reach out to our team with setup needs.
  • Customers using our Appcues flows love the experience, which is crucial during the onboarding process -- especially since our user-base can be less technically savvy.
Jared DeLong | TrustRadius Reviewer

Guru

  • Our ticket resolution times went from over 8 hours to just over 2 hours.
  • We no longer have a continuous conversation between support and developers allowing developers to focus on developing.
  • Having the same information across teams has proven helpful too.
Julie Kuehl | TrustRadius Reviewer

Pricing Details

Appcues

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Appcues Editions & Modules

Edition
Essentials$2991
Growth$8792
EnterpriseContact sales team
  1. per month/billed monthly
  2. per month/billed annually
Additional Pricing Details

Guru

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Guru Editions & Modules

Additional Pricing Details

Add comparison