What users are saying about

Appian vs IBM Case Manager

Appian
Top Rated
179 Ratings
IBM Case Manager
4 Ratings

Appian

Top Rated
179 Ratings
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Score 8 out of 100

Based on 179 reviews and ratings

IBM Case Manager

4 Ratings
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Score 6 out of 100

Based on 4 reviews and ratings

Likelihood to Recommend

Appian

I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.

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Christine Mulready | TrustRadius Reviewer
Christine Mulready
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IBM Case Manager

Having worked with IBM Case Manager for around 4 years and seen multiple projects go live and supported in live using Case Manager, I would safely say that Case Manager (depending on the physical architecture) can be a very stable solution for entities that have many workflows that usually need customization, and will do the task required efficiently. This is definitely based on the skill of the development team, but if you know it well enough you can get good results out of it.

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Ahmed Anwar Nasr | TrustRadius Reviewer
Ahmed Anwar Nasr
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Feature Rating Comparison

Low-Code Development

Appian
8.2
IBM Case Manager
—
Visual Modeling
Appian
7.6
IBM Case Manager
—
Drag-and-drop Interfaces
Appian
8.2
IBM Case Manager
—
Platform Security
Appian
9.3
IBM Case Manager
—
Platform User Management
Appian
7.6
IBM Case Manager
—
Reusability
Appian
7.9
IBM Case Manager
—
Platform Scalability
Appian
8.6
IBM Case Manager
—

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems

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Ravi Joshi, PMI-ACP® | TrustRadius Reviewer
Ravi Joshi, PMI-ACP®
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IBM Case Manager

  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Appian

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
  • Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
  • Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
  • Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.

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Anonymous | TrustRadius Reviewer
Verified User
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IBM Case Manager

  • User experience
  • Developer experience
  • Deployment model

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Ahmed Anwar Nasr | TrustRadius Reviewer
Ahmed Anwar Nasr
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Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian

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Michael Campbell, PMP,CSM | TrustRadius Reviewer
Michael Campbell, PMP,CSM
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IBM Case Manager

IBM Case Manager 4.0
Based on 1 answer
Even though we have great experience developing, maintaining, and supporting applications developed on Case Manager, IBM is starting to kill this product in favor of IBM BPM. BPM provides more or less the same functionalities we use from Case Manager, so we started shifting sales towards the new product to benefit from continued support.

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Ahmed Anwar Nasr | TrustRadius Reviewer
Ahmed Anwar Nasr
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Usability

Appian

Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.

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Helmut Arnold | TrustRadius Reviewer
Helmut Arnold
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IBM Case Manager

No score
No answers yet
No answers on this topic

Support Rating

Appian

Appian 8.1
Based on 123 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.

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Paul Cabrelle | TrustRadius Reviewer
Paul Cabrelle
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IBM Case Manager

No score
No answers yet
No answers on this topic

In-Person Training

Appian

Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

IBM Case Manager

No score
No answers yet
No answers on this topic

Online Training

Appian

Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

IBM Case Manager

No score
No answers yet
No answers on this topic

Implementation Rating

Appian

Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.

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Peter Newnam | TrustRadius Reviewer
Peter Newnam
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IBM Case Manager

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.

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Anonymous | TrustRadius Reviewer
Verified User
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IBM Case Manager

IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!

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Lynley Johnston | TrustRadius Reviewer
Lynley Johnston
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IBM Case Manager

  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Screenshots

IBM Case Manager

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Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Appian Editions & Modules

Edition
Free$0
Standard60.002
Flat FeeContact Sales3
EnterpriseContact Sales4
  1. per user per month
  2. one fixed price per app, unlimited users
  3. unlimited number of apps, priced by user
Additional Pricing Details
—

IBM Case Manager

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

IBM Case Manager Editions & Modules

—
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

Appian
8.3
IBM Case Manager
6.0

Likelihood to Renew

Appian
9.0
IBM Case Manager
4.0

Usability

Appian
8.6
IBM Case Manager
—

Support Rating

Appian
8.1
IBM Case Manager
—

In-Person Training

Appian
9.0
IBM Case Manager
—

Online Training

Appian
10.0
IBM Case Manager
—

Implementation Rating

Appian
9.0
IBM Case Manager
—

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