What users are saying about

Appian vs IBM Case Manager

Appian

Top Rated
159 Ratings

IBM Case Manager

2 Ratings

Appian

Top Rated
159 Ratings
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Score 8.3 out of 101

Based on 159 reviews and ratings

IBM Case Manager

2 Ratings
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Score 8.2 out of 101

Based on 2 reviews and ratings

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Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.

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Ravi Joshi, PMI-ACP®
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IBM Case Manager

It's well suited for complex applications in health, banking industries, legal departments that deal with repeatable complex business problems and it allows/provide those authority to case workers to resolve these issues. And I feel IBM Case Manager might not be suitable for organization who deal with less complex problems that can be easily resolved by other business process products.

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Verified User
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Pros

  • Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
  • Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
  • Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
  • Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.

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Helmut Arnold profile photo
Helmut Arnold
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  • IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
  • IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
  • IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.

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Verified User
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Cons

  • Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
  • Graphical user interface could use some additional improvements but it has come a long way already.
  • Sites could use some additional modifications. Currently, the News Feed is not available on a site.

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Helmut Arnold
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  • Integration with IBM BPM.
  • Integration with Cloud

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Verified User
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Likelihood to Renew

Appian9.5
Based on 11 answers
If given the chance I would use Appian again. It was a good tool and they are constantly improving it. It was fairly easy to use and any developer who knows JavaScript can customize it to their hearts desire. Once I got used to how it operated my creativity increased and I began thinking of many different types of workflows I could create both for the company and for myself.

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Galen Chock
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No score
No answers yet
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Usability

Appian8.8
Based on 28 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.

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Helmut Arnold
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No score
No answers yet
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Support

Appian8.4
Based on 52 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.

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Paul Cabrelle
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No score
No answers yet
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In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.

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Verified User
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No score
No answers yet
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Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.

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Verified User
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No score
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Alternatives Considered

Our approach to selecting Appian was more of a solution based approach to an existing problem. Since then, our Enterprise Architect has been instrumental in mapping out where we will be taking Appian and how it can be applied across the organisation.

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Paul Cabrelle
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IBM Case manager suites comes with bunch of underlying products, 1. Content Platform Engine, 2. IBM Content Navigator which provide rich user interface and room for customization's, 3. IBM Case Manager admin client, Case builder 4. Extensive Case Manager Rest API 5. User friendly configuration tool for configuring case manager environment and many more. And we feel this is one of the leading product that provides shared service platform.

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Verified User
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Return on Investment

  • Automation of business processes
  • Time taken per process
  • Update and expand those processes

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Verified User
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  • We have been seeing organizations who implemented ICM had faster processing of their transactions.
  • We have been seeing organizations who implemented ICM found improved customer service

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Verified User
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Screenshots

IBM Case Manager—

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
Additional Pricing Details
—

Appian More Information

Appian Pricing

IBM Case Manager

General
Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
Additional Pricing Details
—

IBM Case Manager More Information