What users are saying about
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Top Rated
255 Ratings
202 Ratings

Appian

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Top Rated
255 Ratings
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Score 8.7 out of 100
202 Ratings
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Score 8.3 out of 100

Highlights

Appian and Pega Platform are cloud-based platforms that help developers quickly build apps for business process management (BPM), case management, customer relationship management (CRM), and other business needs. Appian sacrifices some flexibility in favor of ease of use, while Pega Platform sometimes prioritizes customization over usability. Overall, however, both platforms offer similar functionality. Due to their focus on addressing enterprise business needs, both products are used primarily by large companies and organizations.

Features

Although both Pega Platform and Appian offer similar features and capabilities, they differ in their user experience and flexibility.

Appian is focused on being quick and easy to use, both for developers and end users. Developers find Appian intuitive and suitable for quick-turnaround development, allowing them to create mockups and prototype apps within hours or even within minutes. Users with development experience are able to get up to speed with the platform quickly and easily. The platform integrates well with external systems such as Salesforce and DocuSign, helping businesses develop apps that play well with their existing systems. Appian is also actively developed, with quarterly releases responsive to user feedback and changing business landscapes.

Pega Platform, on the other hand, offers detailed customization options and is open to code-based modification. Its modification and update capabilities for apps are easy to use and helpful, making it simple for developers to adapt their apps as needed. Machine learning and analytics allow developers to create apps that learn from past behavior. BPM workflows in Pega Platform are easy for developers to demonstrate and explain, even to non-technical stakeholders.

Limitations

However, each platform has drawbacks that might make it less suitable for your organization. You should consider the limitations of Pega Platform and Appian before purchasing.


Pega Platform’s customizability comes with a price. Despite its low-code and no-code options, the software still requires a non-trivial amount of user training and can be intimidating for new users, especially users without previous development experience. Setting up Pega Platform initially can be a difficult task on its own, with some businesses requiring significant support from the vendor to get started. It can also be slow, especially for users with sub-optimal internet connections, since every action requires communication with the cloud server.

Appian’s frequent upgrades are great for adding new features, but some customers find the upgrade process itself frustrating. Appian doesn’t offer tools to test whether an upgrade will affect the functionality of existing apps, which means you might have to test your applications after every upgrade. Appian’s templates and default forms don’t allow enough customization for some users, requiring them to develop from-scratch solutions instead of modifying a template. The platform also provides limited support for complex UI requirements, code-based development, and data visualizations.

Pricing

Appian offers multiple pricing options in a tiered structure. The Free tier is free and includes training materials and access to basic Appian functionality so new users can evaluate the platform. The Standard tier allows one application per license with a minimum of 100 users, and is priced per user based on the user type: Standard Users ($60/user) with admin access, development capabilities, and unlimited access to the app itself; Infrequent Users ($18/user) with up to four 24-hour sessions per month; and External Input Users ($2/user) who can submit forms and requests to the developed app. The Flat Fee tier offers one fixed price per app, with unlimited users. The Enterprise tier allows an unlimited number of apps and is priced per user. Pricing for the Flat Fee and Enterprise tiers are available via a quote from Appian.

Pega Platform offers three pricing tiers. The Trial tier is free and is limited to 30 days of usage for evaluation and training purposes. The Enterprise Starter tier is $90 per user per month and includes features for internal business apps. The Enterprise Transformation tier is priced by quote from the vendor and adds features for customer engagement and users external to your organization.

Feature Set Ratings

    Low-Code Development

    8.5

    Appian

    85%

    Pega Platform

    Feature Set Not Supported
    N/A
    Appian ranks higher in 6/6 features

    Visual Modeling

    8.4
    84%
    71 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    8.5
    85%
    70 Ratings
    N/A
    0 Ratings

    Platform Security

    8.6
    86%
    69 Ratings
    N/A
    0 Ratings

    Platform User Management

    8.2
    82%
    70 Ratings
    N/A
    0 Ratings

    Reusability

    8.8
    88%
    73 Ratings
    N/A
    0 Ratings

    Platform Scalability

    8.6
    86%
    71 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    Appian

    Feature Set Not Supported
    N/A
    8.3

    Pega Platform

    83%
    Pega Platform ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.9
    89%
    61 Ratings

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    61 Ratings

    Custom reports

    N/A
    0 Ratings
    8.0
    80%
    60 Ratings

    Process Engine

    Appian

    Feature Set Not Supported
    N/A
    8.3

    Pega Platform

    83%
    Pega Platform ranks higher in 8/8 features

    Process designer

    N/A
    0 Ratings
    8.5
    85%
    63 Ratings

    Process simulation

    N/A
    0 Ratings
    9.0
    90%
    55 Ratings

    Business rules engine

    N/A
    0 Ratings
    9.0
    90%
    63 Ratings

    SOA support

    N/A
    0 Ratings
    7.0
    70%
    49 Ratings

    Process player

    N/A
    0 Ratings
    8.5
    85%
    47 Ratings

    Support for modeling languages

    N/A
    0 Ratings
    5.4
    54%
    6 Ratings

    Form builder

    N/A
    0 Ratings
    9.0
    90%
    58 Ratings

    Model execution

    N/A
    0 Ratings
    9.5
    95%
    54 Ratings

    Collaboration

    Appian

    Feature Set Not Supported
    N/A
    8.0

    Pega Platform

    80%
    Pega Platform ranks higher in 1/1 features

    Social collaboration tools

    N/A
    0 Ratings
    8.0
    80%
    49 Ratings

    Content Management Capabilties

    Appian

    Feature Set Not Supported
    N/A
    4.4

    Pega Platform

    44%
    Pega Platform ranks higher in 1/1 features

    Content management

    N/A
    0 Ratings
    4.4
    44%
    9 Ratings

    Attribute Ratings

    • Pega Platform is rated higher in 5 areas: Likelihood to Renew, Usability, Support Rating, Online Training, Implementation Rating
    • Appian and Pega Platform are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.7

    Appian

    87%
    137 Ratings
    8.7

    Pega Platform

    87%
    72 Ratings

    Likelihood to Renew

    8.9

    Appian

    89%
    19 Ratings
    10.0

    Pega Platform

    100%
    7 Ratings

    Usability

    8.6

    Appian

    86%
    95 Ratings
    9.0

    Pega Platform

    90%
    1 Rating

    Support Rating

    8.1

    Appian

    81%
    172 Ratings
    9.7

    Pega Platform

    97%
    13 Ratings

    In-Person Training

    9.0

    Appian

    90%
    1 Rating

    Pega Platform

    N/A
    0 Ratings

    Online Training

    6.0

    Appian

    60%
    2 Ratings
    8.0

    Pega Platform

    80%
    1 Rating

    Implementation Rating

    1.4

    Appian

    14%
    9 Ratings
    10.0

    Pega Platform

    100%
    1 Rating

    Likelihood to Recommend

    Appian

    Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
    Anonymous | TrustRadius Reviewer

    Pega Platform

    Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
    Anonymous | TrustRadius Reviewer

    Pros

    Appian

    • Allows at a glance workflow documentation which assists in the need we have for information readiation.
    • Drag and drop interface for workflow development greatly speeds our apps time to market.
    • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
    Richard Owens | TrustRadius Reviewer

    Pega Platform

    • Quick development time. Much of the Pega "rules" are easy to configure and implement.
    • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
    • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
    Anonymous | TrustRadius Reviewer

    Cons

    Appian

    • Search issues when type ahead and database search are used in the same field.
    • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
    • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
    Anonymous | TrustRadius Reviewer

    Pega Platform

    • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
    • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
    • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Appian

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Appian Editions & Modules

    Edition
    Free$0
    Standard60.002
    Flat FeeContact Sales3
    EnterpriseContact Sales4
    1. none
    2. per user per month
    3. one fixed price per app, unlimited users
    4. unlimited number of apps, priced by user
    Additional Pricing Details

    Pega Platform

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $90 Per User Per Month

    Pega Platform Editions & Modules

    Edition
    Starter$90.001
    1. Per User Per Month
    Additional Pricing Details

    Likelihood to Renew

    Appian

    Appian 8.9
    Based on 19 answers
    We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
    Michael Campbell, PMP,CSM | TrustRadius Reviewer

    Pega Platform

    Pega Platform 10.0
    Based on 7 answers
    Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
    Anonymous | TrustRadius Reviewer

    Usability

    Appian

    Appian 8.6
    Based on 95 answers
    Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
    Anonymous | TrustRadius Reviewer

    Pega Platform

    Pega Platform 9.0
    Based on 1 answer
    Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
    Anonymous | TrustRadius Reviewer

    Support Rating

    Appian

    Appian 8.1
    Based on 172 answers
    Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
    Nabin Poudel | TrustRadius Reviewer

    Pega Platform

    Pega Platform 9.7
    Based on 13 answers
    It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Appian

    Appian 9.0
    Based on 1 answer
    As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
    Anonymous | TrustRadius Reviewer

    Pega Platform

    No score
    No answers yet
    No answers on this topic

    Online Training

    Appian

    Appian 6.0
    Based on 2 answers
    Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
    Anonymous | TrustRadius Reviewer

    Pega Platform

    Pega Platform 8.0
    Based on 1 answer
    The online training is an excellent one, but still it is missing hands on development.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Appian

    Appian 1.4
    Based on 9 answers
    It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
    Peter Newnam | TrustRadius Reviewer

    Pega Platform

    Pega Platform 10.0
    Based on 1 answer
    Implementation is totally depend up on the requirement
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Appian

    Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
    Anonymous | TrustRadius Reviewer

    Pega Platform

    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Appian

    • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
    • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
    • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
    Anonymous | TrustRadius Reviewer

    Pega Platform

    • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
    • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
    • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
    Anonymous | TrustRadius Reviewer

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