Based on 179 reviews and ratings
Appian and Pega Platform are cloud-based platforms that help developers quickly build apps for business process management (BPM), case management, customer relationship management (CRM), and other business needs. Appian sacrifices some flexibility in favor of ease of use, while Pega Platform sometimes prioritizes customization over usability. Overall, however, both platforms offer similar functionality. Due to their focus on addressing enterprise business needs, both products are used primarily by large companies and organizations.
Although both Pega Platform and Appian offer similar features and capabilities, they differ in their user experience and flexibility.
Appian is focused on being quick and easy to use, both for developers and end users. Developers find Appian intuitive and suitable for quick-turnaround development, allowing them to create mockups and prototype apps within hours or even within minutes. Users with development experience are able to get up to speed with the platform quickly and easily. The platform integrates well with external systems such as Salesforce and DocuSign, helping businesses develop apps that play well with their existing systems. Appian is also actively developed, with quarterly releases responsive to user feedback and changing business landscapes.
Pega Platform, on the other hand, offers detailed customization options and is open to code-based modification. Its modification and update capabilities for apps are easy to use and helpful, making it simple for developers to adapt their apps as needed. Machine learning and analytics allow developers to create apps that learn from past behavior. BPM workflows in Pega Platform are easy for developers to demonstrate and explain, even to non-technical stakeholders.
However, each platform has drawbacks that might make it less suitable for your organization. You should consider the limitations of Pega Platform and Appian before purchasing.
Pega Platform’s customizability comes with a price. Despite its low-code and no-code options, the software still requires a non-trivial amount of user training and can be intimidating for new users, especially users without previous development experience. Setting up Pega Platform initially can be a difficult task on its own, with some businesses requiring significant support from the vendor to get started. It can also be slow, especially for users with sub-optimal internet connections, since every action requires communication with the cloud server.
Appian’s frequent upgrades are great for adding new features, but some customers find the upgrade process itself frustrating. Appian doesn’t offer tools to test whether an upgrade will affect the functionality of existing apps, which means you might have to test your applications after every upgrade. Appian’s templates and default forms don’t allow enough customization for some users, requiring them to develop from-scratch solutions instead of modifying a template. The platform also provides limited support for complex UI requirements, code-based development, and data visualizations.
Appian offers multiple pricing options in a tiered structure. The Free tier is free and includes training materials and access to basic Appian functionality so new users can evaluate the platform. The Standard tier allows one application per license with a minimum of 100 users, and is priced per user based on the user type: Standard Users ($60/user) with admin access, development capabilities, and unlimited access to the app itself; Infrequent Users ($18/user) with up to four 24-hour sessions per month; and External Input Users ($2/user) who can submit forms and requests to the developed app. The Flat Fee tier offers one fixed price per app, with unlimited users. The Enterprise tier allows an unlimited number of apps and is priced per user. Pricing for the Flat Fee and Enterprise tiers are available via a quote from Appian.
Pega Platform offers three pricing tiers. The Trial tier is free and is limited to 30 days of usage for evaluation and training purposes. The Enterprise Starter tier is $90 per user per month and includes features for internal business apps. The Enterprise Transformation tier is priced by quote from the vendor and adds features for customer engagement and users external to your organization.
Provided by the TrustRadius Research Team
Published on October 3, 2020
Likelihood to Recommend
Feature Rating Comparison
Platform User Management
Business rules engine
Support for modeling languages
Social collaboration tools
- I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
- You can understand business use case and convert it to a logical process automation.
- Process Modeller has improved a lot and providing smart services use adds more value.
- Service integration helps us to seamlessly integrate with third-party systems
- Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
- Faster application delivery
- With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
- Pega upgrades
- Pega platform is upddated to adapt and work with latest technologies.
- Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
- Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
- Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
- Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.
- Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
- Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
- Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
Likelihood to Renew
Return on Investment
- Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
- With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
- Collaboration with the designer shaves weeks off the requirements gathering
- Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega
Premium Consulting/Integration Services
Entry-level set up fee?
Appian Editions & Modules
|Flat Fee||Contact Sales3|
- per user per month
- one fixed price per app, unlimited users
- unlimited number of apps, priced by user