What users are saying about
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Top Rated
179 Ratings
174 Ratings

Appian

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Top Rated
179 Ratings
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Score 8 out of 100
174 Ratings
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Score 7.9 out of 100

Highlights

Appian and Pega Platform are cloud-based platforms that help developers quickly build apps for business process management (BPM), case management, customer relationship management (CRM), and other business needs. Appian sacrifices some flexibility in favor of ease of use, while Pega Platform sometimes prioritizes customization over usability. Overall, however, both platforms offer similar functionality. Due to their focus on addressing enterprise business needs, both products are used primarily by large companies and organizations.

Features

Although both Pega Platform and Appian offer similar features and capabilities, they differ in their user experience and flexibility.

Appian is focused on being quick and easy to use, both for developers and end users. Developers find Appian intuitive and suitable for quick-turnaround development, allowing them to create mockups and prototype apps within hours or even within minutes. Users with development experience are able to get up to speed with the platform quickly and easily. The platform integrates well with external systems such as Salesforce and DocuSign, helping businesses develop apps that play well with their existing systems. Appian is also actively developed, with quarterly releases responsive to user feedback and changing business landscapes.

Pega Platform, on the other hand, offers detailed customization options and is open to code-based modification. Its modification and update capabilities for apps are easy to use and helpful, making it simple for developers to adapt their apps as needed. Machine learning and analytics allow developers to create apps that learn from past behavior. BPM workflows in Pega Platform are easy for developers to demonstrate and explain, even to non-technical stakeholders.

Limitations

However, each platform has drawbacks that might make it less suitable for your organization. You should consider the limitations of Pega Platform and Appian before purchasing.


Pega Platform’s customizability comes with a price. Despite its low-code and no-code options, the software still requires a non-trivial amount of user training and can be intimidating for new users, especially users without previous development experience. Setting up Pega Platform initially can be a difficult task on its own, with some businesses requiring significant support from the vendor to get started. It can also be slow, especially for users with sub-optimal internet connections, since every action requires communication with the cloud server.

Appian’s frequent upgrades are great for adding new features, but some customers find the upgrade process itself frustrating. Appian doesn’t offer tools to test whether an upgrade will affect the functionality of existing apps, which means you might have to test your applications after every upgrade. Appian’s templates and default forms don’t allow enough customization for some users, requiring them to develop from-scratch solutions instead of modifying a template. The platform also provides limited support for complex UI requirements, code-based development, and data visualizations.

Pricing

Appian offers multiple pricing options in a tiered structure. The Free tier is free and includes training materials and access to basic Appian functionality so new users can evaluate the platform. The Standard tier allows one application per license with a minimum of 100 users, and is priced per user based on the user type: Standard Users ($60/user) with admin access, development capabilities, and unlimited access to the app itself; Infrequent Users ($18/user) with up to four 24-hour sessions per month; and External Input Users ($2/user) who can submit forms and requests to the developed app. The Flat Fee tier offers one fixed price per app, with unlimited users. The Enterprise tier allows an unlimited number of apps and is priced per user. Pricing for the Flat Fee and Enterprise tiers are available via a quote from Appian.

Pega Platform offers three pricing tiers. The Trial tier is free and is limited to 30 days of usage for evaluation and training purposes. The Enterprise Starter tier is $90 per user per month and includes features for internal business apps. The Enterprise Transformation tier is priced by quote from the vendor and adds features for customer engagement and users external to your organization.

Likelihood to Recommend

Appian

I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.
Christine Mulready | TrustRadius Reviewer

Pega Platform

Pega is great for corporate web apps when a certain work flow or process can be improved through automation or a more stream lined process. It can handle forms and documents really well, integrates well with many different services (including other Pega apps), can handle very complex work flows and logic to basic things like user permissions and notifications. I would say it is less suited for small business needs. I would also say it is not that great at handling media or very interactive screens such as video (something I have personally never seen done).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Appian
8.2
Pega Platform
Visual Modeling
Appian
7.6
Pega Platform
Drag-and-drop Interfaces
Appian
8.2
Pega Platform
Platform Security
Appian
9.3
Pega Platform
Platform User Management
Appian
7.6
Pega Platform
Reusability
Appian
7.9
Pega Platform
Platform Scalability
Appian
8.5
Pega Platform

Reporting & Analytics

Appian
Pega Platform
7.8
Dashboards
Appian
Pega Platform
7.5
Standard reports
Appian
Pega Platform
8.1
Custom reports
Appian
Pega Platform
7.9

Process Engine

Appian
Pega Platform
8.0
Process designer
Appian
Pega Platform
8.8
Process simulation
Appian
Pega Platform
8.6
Business rules engine
Appian
Pega Platform
8.5
SOA support
Appian
Pega Platform
9.0
Process player
Appian
Pega Platform
7.2
Support for modeling languages
Appian
Pega Platform
5.4
Form builder
Appian
Pega Platform
8.2
Model execution
Appian
Pega Platform
8.6

Collaboration

Appian
Pega Platform
8.8
Social collaboration tools
Appian
Pega Platform
8.8

Content Management Capabilties

Appian
Pega Platform
4.4
Content management
Appian
Pega Platform
4.4

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® | TrustRadius Reviewer

Pega Platform

  • Reusability
  • Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
  • Faster application delivery
  • With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
  • Pega upgrades
  • Pega platform is upddated to adapt and work with latest technologies.
  • Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
Anonymous | TrustRadius Reviewer

Cons

Appian

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
  • Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
  • Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
  • Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.
Anonymous | TrustRadius Reviewer

Pega Platform

  • Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
  • Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
  • Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM | TrustRadius Reviewer

Pega Platform

Pega Platform 10.0
Based on 6 answers
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
Anonymous | TrustRadius Reviewer

Usability

Appian

Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold | TrustRadius Reviewer

Pega Platform

No score
No answers yet
No answers on this topic

Support Rating

Appian

Appian 8.1
Based on 69 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Paul Cabrelle | TrustRadius Reviewer

Pega Platform

Pega Platform 6.9
Based on 6 answers
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
Anonymous | TrustRadius Reviewer

In-Person Training

Appian

Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Anonymous | TrustRadius Reviewer

Pega Platform

No score
No answers yet
No answers on this topic

Online Training

Appian

Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
Anonymous | TrustRadius Reviewer

Pega Platform

Pega Platform 8.0
Based on 1 answer
The online training is an excellent one, but still it is missing hands on development.
Anonymous | TrustRadius Reviewer

Implementation Rating

Appian

Appian 8.8
Based on 4 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam | TrustRadius Reviewer

Pega Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
Anonymous | TrustRadius Reviewer

Pega Platform

Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the Pegasystems BPM framework if desired. Pega also provides "Case Life cycle Management" - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible. The usage of design-once, the deploy-anywhere user interface has helped in saving a lot of effort.
Anonymous | TrustRadius Reviewer

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston | TrustRadius Reviewer

Pega Platform

  • With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
  • Collaboration with the designer shaves weeks off the requirements gathering
  • Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega
Chuck Kelly | TrustRadius Reviewer

Screenshots

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Appian Editions & Modules

Edition
Free$0
Standard60.002
Flat FeeContact Sales3
EnterpriseContact Sales4
  1. per user per month
  2. one fixed price per app, unlimited users
  3. unlimited number of apps, priced by user
Additional Pricing Details

Pega Platform

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Platform Editions & Modules

Additional Pricing Details
For the latest information on pricing, visit https://www.pega.com/products/pega-7-platform/pricing

Rating Summary

Likelihood to Recommend

Appian
8.3
Pega Platform
7.9

Likelihood to Renew

Appian
9.0
Pega Platform
10.0

Usability

Appian
8.6
Pega Platform

Support Rating

Appian
8.1
Pega Platform
6.9

In-Person Training

Appian
9.0
Pega Platform

Online Training

Appian
10.0
Pega Platform
8.0

Implementation Rating

Appian
8.8
Pega Platform

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