AppMaster.io vs. Pega Platform vs. ServiceNow App Engine

You can create a full-fledged mobile application that other people will use

Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.

Incentivized

I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.

Incentivized

• Visualization of business process logic development
• Visualization of data objects and their interrelationships design
• Overall friendly and logically well structured interface

• Reusability
• Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
• Faster application delivery
• With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
• Pega upgrades
• Pega platform is upddated to adapt and work with latest technologies.
• Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.

Incentivized

• App Engine can be used by non-developers to create Applications on the go, without coding.
• App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
• App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.

Incentivized

• Would love to see more design flexibility.
• Would love to see more templates and presets.

• Reporting is not extensive in Pega. Because of this higher management is not able to get the reports which will give them insights into a different area. So Reporting functionality can be improved in Pega.
• Organizations that want to fully use all the features of the Pega 7 platform must follow Pega’s solution development methodology which may not be aligned fully with the organization objectives.
• During upgrades, some of the rules which are deprecated have to be changed to new available rules. This becomes a problem as one has to understand all the functionality and then change a lot of things.

Incentivized

• The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
• It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.

Incentivized

Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals

There are limited use cases where we are just using the service now app engine as of now

Incentivized

Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..

Incentivized

Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction

Incentivized

Almost 100% available on time

Incentivized

Very quick replies, very thorough answers, they help with even the smallest cases and always are there when you have even the most stupid questions.

It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

The online training is an excellent one, but still it is missing hands on development.

Implementation is totally depend up on the requirement

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

These alternatives have some of the things we need - like API endpoints and/or offline deployment, but for us, AppMaster.io turned out to be a single pill for all our pains. We've built 2 apps and 3 dashboards all connected to the same database and over 23 business scenarios with the business process editor. And we did not have to use any other tool.

We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.

Incentivized

There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.

Incentivized

It is scalable but not reliable

Incentivized

• Possibility to develop the product in-house.

• Our company has boomed in the past few years because we of how we use Pega.
• We will get a project from a client and the turnaround will be so quick they will throw 3-4 more projects at us.
• Smaller developer teams means less complexity and less overhead.

Incentivized

• We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
• By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.

Incentivized