Apptentive vs. Zendesk Suite
Apptentive vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Apptentive | N/A | Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Their mobile customer feedback solution helps brands manage their brand reputation, prioritize product roadmaps, and measure customer experience down to individual customer IDs. With event-based targeting, brands can ask the right customers the right question at the right time, driving response rates higher than web and email. Apptentive’s ability to connect… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Apptentive | Zendesk Suite | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Apptentive | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.4 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Apptentive | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (2 ratings) | 8.3 (149 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (22 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Apptentive | Zendesk Suite | |
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Likelihood to Recommend | Apptentive | Zendesk |
Pros | Apptentive | Zendesk |
Cons | Apptentive | Zendesk |
Likelihood to Renew | Apptentive No answers on this topic | Zendesk |
Usability | Apptentive No answers on this topic | Zendesk |
Reliability and Availability | Apptentive No answers on this topic | Zendesk |
Performance | Apptentive No answers on this topic | Zendesk |
Support Rating | Apptentive No answers on this topic | Zendesk |
Online Training | Apptentive No answers on this topic | Zendesk |
Implementation Rating | Apptentive No answers on this topic | Zendesk |
Alternatives Considered | Apptentive | Zendesk |
Return on Investment | Apptentive | Zendesk |
ScreenShots | Apptentive Screenshots | Zendesk Suite Screenshots |