What users are saying about

BigCommerce

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Top Rated
114 Ratings
3 Ratings
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Score 7.8 out of 101

BigCommerce

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Top Rated
114 Ratings
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Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Apptha Marketplace

Apptha Marketplace has some good features, like data input through photos (happens quickly as well), but the interface on the website makes the process more confusing than it needs to be.
No photo available

BigCommerce

I am likely to, because I do often recommend BigCommerce to other small business friends! Especially those that tell me they're having tech issues, downtime, poor SEO or are simply tired of all the upcharges involved when they want a little more functionality. Seriously think BigCommerce, due to its pricing, theme range, site structure and feature flexibility is well-suited to so many applications that I'm hard-pressed to think of any it might not fit, with the possible exception of huge corporate entities. Otherwise, I think it's the best for any small, mid or large-sized e-commerce companies, with plenty of room and options as they scale up and grow
Stephanie Gale profile photo

Feature Rating Comparison

Online Storefront

Apptha Marketplace
BigCommerce
8.7
Product catalog & listings
Apptha Marketplace
BigCommerce
9.5
Product management
Apptha Marketplace
BigCommerce
9.4
Bulk product upload
Apptha Marketplace
BigCommerce
9.0
Branding
Apptha Marketplace
BigCommerce
8.3
Mobile storefront
Apptha Marketplace
BigCommerce
8.6
Product variations
Apptha Marketplace
BigCommerce
8.7
Website integration
Apptha Marketplace
BigCommerce
9.1
Visual customization
Apptha Marketplace
BigCommerce
8.5
CMS
Apptha Marketplace
BigCommerce
7.0

Online Shopping Cart

Apptha Marketplace
BigCommerce
8.9
Abandoned cart recovery
Apptha Marketplace
BigCommerce
8.9
Checkout user experience
Apptha Marketplace
BigCommerce
8.9

Online Payment System

Apptha Marketplace
BigCommerce
9.8
eCommerce security
Apptha Marketplace
BigCommerce
9.8

eCommerce Marketing

Apptha Marketplace
BigCommerce
8.6
Promotions & discounts
Apptha Marketplace
BigCommerce
8.9
Personalized recommendations
Apptha Marketplace
BigCommerce
8.5
SEO
Apptha Marketplace
BigCommerce
8.4

eCommerce Business Management

Apptha Marketplace
BigCommerce
8.9
Multi-site management
Apptha Marketplace
BigCommerce
8.6
Order processing
Apptha Marketplace
BigCommerce
9.4
Inventory management
Apptha Marketplace
BigCommerce
9.4
Shipping
Apptha Marketplace
BigCommerce
8.8
Custom functionality
Apptha Marketplace
BigCommerce
8.3

Pros

  • Categorizes users well.
  • Cool software and interface for inputting documents (business cards).
No photo available
  • The ability to customize product details pages - some SaaS systems lock out these areas to all but their premium developers. BigCommerce gives you access to this area so that you can micromanage the user shopping experience; and really the whole look of the site.
  • Their templates are more modern and make use of floating divs and even, now, mobile responsive designs. Goodbye to tables! They load pretty fast too. Also, they do allow for a separate mobile version of the site since with ecommerce this might be better in some respects for shoppers than mobile responsiveness.
  • I like that their reporting and dashboard features allow you to easily see how your store is doing and track its performance.
  • The interface for admins is easy to use and well organized.
  • I like the ability to call support with any questions and speak to a human.
  • I like that you can create template edits in such a way that you can track changes to the design and isolate it to some degree from template upgrades.
Danny Leary profile photo

Cons

  • The connection between the contact and "opportunity" is vague and difficult to initially understand. Perhaps each contact should simply have a comprehensive list called "measurable actions" which includes all calls, emails, voicemails, conversations, etc. to be cataloged.
No photo available
  • I would like to see them add more data, category, and product import capabilities. With large stores maximum control over some of the imports is very helpful. Although, the functionality they currently have for imports is still great.
  • I finally figured out their WebDav method for connecting to transfer site files (mostly my issue though). Works great now. But in all fairness they did give me plenty of notice to work out my connection settings before doing away with ftp.
  • Maybe introduce the topic of 'ease of migration' with potential customers with the sentence, "This will involve work. Moving always has it's challenges. But the process is straightforward, can be done relatively quickly, in a way that won't lose you customers, and will more than pay for itself." I had one former client a little unprepared for the work the migration process actually took and disillusioned by a well-intentioned 1st level on-boarder. (But again, in fairness, moving to or from any cart is still a process and BigC did a great job with helping; which can't be said for a self-hosted solution or some other carts)
Danny Leary profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
BigCommerce9.8
Based on 25 answers
Does everything but one function and customers are using the chat function as a work-around.
David Risinger profile photo

Usability

No score
No answers yet
No answers on this topic
BigCommerce7.7
Based on 7 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker profile photo

Support

No score
No answers yet
No answers on this topic
BigCommerce8.4
Based on 9 answers
Phone support is great. Email support is terrible. Your support ticket gets dropped into a black hole, never getting any response.
Kathy O'Rourke Armstrong profile photo

Online Training

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert profile photo

Implementation

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 3 answers
Easy to use
Denise Lawrence profile photo

Alternatives Considered

No answers on this topic
Honestly our business has started suggesting BigCommerce for nearly every e-commerce build. There are edge cases where the checkout process needs to be very unique and in those cases we recommend either Magento or WooCommerce depending on the size of the catalog.
Bryan Bielefeldt profile photo

Return on Investment

No answers on this topic
  • Easier admin usage for product management, order processing, etc
  • Better seo and site indexing due to the reputation of bigcommerce and the way it's setup.
  • Overall savings in support costs that can come with using self-hosted ecommerce solutions
Danny Leary profile photo

Pricing Details

Apptha Marketplace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Apptha Marketplace Editions & Modules
Apptha Marketplace
Additional Pricing Details

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
Custom1
Pro
249.951
1. per month
Additional Pricing Details