What users are saying about

BigCommerce

Top Rated
104 Ratings

Apptha Marketplace

3 Ratings
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Score 7.9 out of 101

BigCommerce

Top Rated
104 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

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Likelihood to Recommend

Apptha Marketplace

Apptha Marketplace has some good features, like data input through photos (happens quickly as well), but the interface on the website makes the process more confusing than it needs to be.
No photo available

BigCommerce

It is well suited for businesses that may have a small volume of online sales. Since most of our products are sold in person — such can be the nature of handmade jewelry — the BigCommerce storefront allows us to have an online portfolio for people to browse at leisure and make a purchase if they see something they love. The built-in blog allows store owners to communicate with the outside world in the same space as their product, which is a positive from a branding standpoint: it allows customers to get a better idea of who you are and what you want to accomplish with your business. Artists who need an online platform to display their work and sell it would be well-served with BigCommerce's ease of use for posting products and editing store templates.
Jason Lowrey profile photo

Feature Rating Comparison

Online Storefront

Apptha Marketplace
BigCommerce
8.4
Product catalog & listings
Apptha Marketplace
BigCommerce
8.7
Product management
Apptha Marketplace
BigCommerce
8.6
Bulk product upload
Apptha Marketplace
BigCommerce
9.0
Branding
Apptha Marketplace
BigCommerce
8.6
Mobile storefront
Apptha Marketplace
BigCommerce
8.9
Product variations
Apptha Marketplace
BigCommerce
8.2
Website integration
Apptha Marketplace
BigCommerce
8.5
Visual customization
Apptha Marketplace
BigCommerce
7.9
CMS
Apptha Marketplace
BigCommerce
7.2

Online Shopping Cart

Apptha Marketplace
BigCommerce
8.6
Abandoned cart recovery
Apptha Marketplace
BigCommerce
9.0
Checkout user experience
Apptha Marketplace
BigCommerce
8.2

Online Payment System

Apptha Marketplace
BigCommerce
9.4
eCommerce security
Apptha Marketplace
BigCommerce
9.4

eCommerce Marketing

Apptha Marketplace
BigCommerce
8.1
Promotions & discounts
Apptha Marketplace
BigCommerce
8.2
Personalized recommendations
Apptha Marketplace
BigCommerce
8.2
SEO
Apptha Marketplace
BigCommerce
7.7

eCommerce Business Management

Apptha Marketplace
BigCommerce
8.8
Multi-site management
Apptha Marketplace
BigCommerce
8.2
Order processing
Apptha Marketplace
BigCommerce
8.9
Inventory management
Apptha Marketplace
BigCommerce
9.3
Shipping
Apptha Marketplace
BigCommerce
9.1
Custom functionality
Apptha Marketplace
BigCommerce
8.8

Pros

  • Categorizes users well.
  • Cool software and interface for inputting documents (business cards).
No photo available
  • Superior Customer Service that I can access at all hours. Being a small biz designer, I'm often working on my site late at night, so love to still have access to really knowledgeable tech assistance at any time of that day, so I can get things fixed or figured out and continue my work.
  • The ability to customize most of the templates to a high degree makes my artistic eye happy and is a big plus for me, as it gives the look of a customized website without the large expense of one. Loads of apps and plug-ins to extend custom functionality and features that suit your business. And if I want to customize my coding, I can do that too. Like that they have partner sites that know the BigCommerce coding and architecture, which saves them time, and thereby saves me money.
  • Keeping my overhead low is very important to a small indie business, so I love the great plan levels and pricing of BigCommerce. Also love the fact that unlike some other popular template site competitors, BigCommerce gives you all the features for your monthly price, inclusive, without the practice of charging lots of "nickel & dime" extra and feature charges (as other business owners have told me they've experienced on other platforms).
Stephanie Gale profile photo

Cons

  • The connection between the contact and "opportunity" is vague and difficult to initially understand. Perhaps each contact should simply have a comprehensive list called "measurable actions" which includes all calls, emails, voicemails, conversations, etc. to be cataloged.
No photo available
  • After working with Big Commerce teams, themes and changes for over 5 years, I'd honestly say that they are pretty responsive to any of the issues that might arise or exist. They have always been upfront and honest about the timing of how long a fix might take, and have always worked quickly to address the most important ones.
  • The only issues I've had are small ones that I can usually get them to either address in a number of hours or a few days. Some that were a bit more unusual, I had been able to have a tech help me find an immediate workaround to address some issue. If it is a true technical issue, bug or glitch, they always issue a ticket immediately, and I've seen most every issue get taken care of quickly.
  • I feel overall very happy with BigCommerce. For me, it does just what I want. And considering that technical issues are an inevitable part of having a site, for me - having a technically-savvy customer service team that is so responsive means the world to me. It makes the difference to feel I've always been taken care of when things don't go quite right or when issues arise. Truly appreciate that they don't have just a 'cookie-cutter' or call-center type of customer service department.
  • The only exception I feel I could cite for improvement was the more recent roll-out of the new STENCIL theme from Pixel Union, which took a few months longer than I had hoped, and was confusing to both customer service reps and to customers. Also wanted to not have such a long wait to for the ability of customizations and more flexibility. Better planning for the beta-testing, various designs and final roll-outs might be in order for future theme upgrades.
Stephanie Gale profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
BigCommerce10.0
Based on 23 answers
Well - I am singing the praises of the BigCommerce platform. To date, I can honestly say that I have no real complaints about their entire system. When you have 99.9% uptime (I haven't personally experienced, nor had a customer contact me regarding an outage) and no hidden or extra fees, I'd call it a praiseworthy experience overall and find no reason not to renew.
Vin Campbell profile photo

Usability

No score
No answers yet
No answers on this topic
BigCommerce9.1
Based on 4 answers
10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.
Chelsea Koontz profile photo

Support

No score
No answers yet
No answers on this topic
BigCommerce8.8
Based on 7 answers
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.
Stephanie Gale profile photo

Online Training

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert profile photo

Alternatives Considered

No answers on this topic
My personal business needs are small - I only sell 3 products (currently) online. Of the three solutions mentioned above that I interviewed, only BigCommerce provided me with a low cost, no fee shopping cart alternative that also gave me unlimited bandwidth, great support and an online shopping cart that is on and available 24 hours a day. Their system was a turnkey as you could get, to which only added to the value or the ROI.
Vin Campbell profile photo

Return on Investment

No answers on this topic
  • Built for conversion - Aside from visually guiding the customer to the shopping cart, the platform has always allowed for an enjoyable shopping experience on our website.
  • Designed for search engine optimization - We never had to pay for ads. The majority of our shoppers are driven to the site through organic search. We are huge fans of white hat SEO, quality content creation, and lead generation and we absolutely appreciate the fact that our website's architecture is designed for these things.
  • Customer retention - Amazing shopping experiences pave the way for repeat orders and word-of-mouth advertising. This is what our customers experience on our BigCommerce website and they keep coming back.
Kristina Anderson profile photo

Pricing Details

Apptha Marketplace

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Apptha Marketplace Editions & Modules
Apptha Marketplace
Additional Pricing Details

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
199.95+1
Pro
199.951
1. per month
Additional Pricing Details