Apptio Cloudability vs. ServiceNow IT Asset Management

I think if you are maybe small in your cloud spend and you're only in one cloud, I think you can probably get away with just using the cost management tool in that cloud vendor. I don't think it's necessary for everyone and I think you have to have enough optimizations to have your return on investment, but it's certainly suited if you plan to grow and you're still small, get it now and don't wait.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• In Analyzing the detailed analysis of the cloud costs usage specifically in terms of analyzing AWS CUR reports which consists of very huge files.
• In terms of offering the rich set of dimensions related to the resources across the clouds and sharing it to levels of personas
• It's good that APIs that allow integrations with other systems for data sharing and automation based on the organizational needs.
• Automation and policy enforcement especially in terms of activities like shutting down of the resources in the Non Business hours.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• There is currently no ability to apply global filters over the data in cloudability. Rather users must go through a difficult process to create custom views which they are later able to apply over top of their datasets.
• Drill functionality does not really exists but appears to be more of an after though add-on. Yes you are able to "drill" but the visuals disappear and even the ability to export the more detailed information.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

If it were up to me, I would renew and dedicate additional resources to the product

Incentivized

Very strong tool, nearly as clunky as older tools like CloudCheckr and much more fully featured than newer tools like Pileus. It's easy to get started with drilling into data for experienced FinOps users; others end users have a learning curve, but I don't think that's specific to Apptio Cloudability. The biggest drawback I find is the tool is buggier than others (e.g. CloudHealth), and constantly having to refresh a browser makes for a poor user experience.

Incentivized

Only been 1 or 2 occaisions when not available, in 3 years

Incentivized

Afternoons tend to be a little slower, due to US traffic I assume

Incentivized

Very responsive, knowledgeable staff and quick resolutions to issues

Incentivized

Training was adequate, but the real learning begins when you start using the product, like most things. All major functions were covered so as an entry point, was a good introduction to the product. The training pace was good as well, the areas were covered in decent depth, without being too much of an information overload.

Incentivized

Cloudability has more calculated fields for the CUR information, simplifying the reporting process. The performance of the tool for dashboarding and reporting is much faster as well as far more flexible. Being able to easily create reports and surface them to users with a few clicks provides much greater benefits over the dashboarding and reporting within CloudCheckr. CloudCheckr does have a more robust resource inventory reporting system with lots of services and data fields. Cloudy surfaces a great deal more opportunities for rightsizing than CloudCheckr too

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

I wasn't personally involved, but all dealings with Apptio have been easy

Incentivized

Works as designed

Incentivized

• Positive - as our utilization of Cloud platforms has increased, getting better reporting has been a key objective and Cloudability has allowed us to achieve this.
• Positive - has allowed us to find opportunities for Cloud savings and improve our utilization of Cloud resources.

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized