What users are saying about

Apptivo

4 Ratings

Salesmate

1 Ratings

Apptivo

4 Ratings
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Score 8 out of 101

Salesmate

1 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
No photo available

Salesmate

Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Matthew Gehrman profile photo

Feature Rating Comparison

Sales Force Automation

Apptivo
4.7
Salesmate
9.8
Customer data management / contact management
Apptivo
8.7
Salesmate
9.0
Workflow management
Apptivo
6.8
Salesmate
10.0
Territory management
Apptivo
4.5
Salesmate
Opportunity management
Apptivo
4.5
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
Apptivo
6.0
Salesmate
10.0
Quote & order management
Apptivo
1.0
Salesmate
Interaction tracking
Apptivo
1.8
Salesmate
10.0
Channel / partner relationship management
Apptivo
4.5
Salesmate

Customer Service & Support

Apptivo
5.7
Salesmate
Case management
Apptivo
7.7
Salesmate
Help desk management
Apptivo
3.6
Salesmate

Marketing Automation

Apptivo
4.5
Salesmate
8.0
Lead management
Apptivo
4.5
Salesmate
8.0
Email marketing
Apptivo
4.5
Salesmate

CRM Project Management

Apptivo
7.3
Salesmate
10.0
Task management
Apptivo
8.7
Salesmate
10.0
Billing and invoicing management
Apptivo
4.5
Salesmate
Reporting
Apptivo
8.7
Salesmate
10.0

Customization

Apptivo
6.4
Salesmate
9.5
Custom fields
Apptivo
6.4
Salesmate
10.0
Custom objects
Apptivo
6.4
Salesmate
API for custom integration
Apptivo
Salesmate
9.0

Security

Apptivo
9.8
Salesmate
10.0
Single sign-on capability
Apptivo
9.9
Salesmate
10.0
Role-based user permissions
Apptivo
9.7
Salesmate
10.0

Platform

Apptivo
9.7
Salesmate
9.0
Mobile access
Apptivo
9.7
Salesmate
9.0

CRM Reporting & Analytics

Apptivo
Salesmate
9.0
Pipeline visualization
Apptivo
Salesmate
8.0
Customizable reports
Apptivo
Salesmate
10.0

Integrations with 3rd-party Software

Apptivo
Salesmate
9.0
Marketing automation
Apptivo
Salesmate
9.0

Pros

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
No photo available
  • Pipeline customization including custom fields
  • Two way email integration & click to call feature
  • Incredible customer service
  • Always looking to improve the product
  • Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Matthew Gehrman profile photo

Cons

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
No photo available
  • The ability to switch between deals directly from within the deal itself
  • Load time could be improved however we have at any given time 180 + leads in the pipe
  • Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Matthew Gehrman profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Salesmate10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman profile photo

Usability

Apptivo2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
No photo available
No score
No answers yet
No answers on this topic

Implementation

Apptivo3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Sellsy is the app that comes closest in terms of feature set. It is a lot more expensive but even with its flaws and terrible Google integration is still is a measurably better product in terms of taking care of your business. Unfortunately for Apptivo it tries to do everything with its 40+ apps but not one of those apps succeed in being great when compared to the competition. The competition in all cases are much more expensive than Apptivo but it is a case of you get what you pay for.

Solve360 is probably the best Google integrated crm product on the market today however it is not a business management platform. Work[etc] is another great platform with excellent Google integration but doesn't do stock management or multi-currency. Also way over-priced!
No photo available
Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Matthew Gehrman profile photo

Return on Investment

  • It cost us money.
  • We lost a few hundred man hours on this. We stuck with them for a while based upon the promises received and the excellent speed at which support would reply to concerns. However fixes to the big issues still have not arrived a year later.
No photo available
  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman profile photo

Pricing Details

Apptivo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Apptivo Editions & Modules
Apptivo
Edition
Starter
Free1
Premium
$101
Ultimate
$251
Enterprise
N/A
1. Per User per Month
Additional Pricing Details

Salesmate

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Salesmate Editions & Modules
Salesmate
Additional Pricing Details