TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Appy Pie

    Score8 out of 10
    N/AAppy Pie is a diversified no-code development platform. It offers app and web development, helpdesk support, chatbot building, design features, and integration that are helpful when starting, running, or growing a business.

    $16

    per app/per month

    HelpSpot

    Score2 out of 10
    N/AHelpSpot is an affordable, web-based help desk system. It is available as a SaaS product or can be hosted by the customer behind a firewall. Pricing is by named user.

    $49

    per month

    Zapier

    Score8.9 out of 10
    N/AThe Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.

    $29.99

    per month 750 tasks per month

    Pricing
    Appy PieHelpSpotZapier
    Editions & Modules
    Basic
    $16
    per app/per month
    Gold
    $36
    per app/per month
    Platinum
    $60
    per app/per month
    No answers on this topic
    Starter
    $29.99
    per month 750 tasks per month
    Professional
    $73.50
    per month 2k tasks per month
    Team
    $103.50
    per month 2k tasks per month
    Company
    Contact Sales
    Offerings
    Pricing Offerings
    Appy PieHelpSpotZapier
    Free Trial
    YesYesNo
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details——33% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Appy PieHelpSpotZapier
    Considered Multiple Products
    Appy Pie
    No answer on this topic
    UserScape
    No answer on this topic
    Zapier
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    94%
    Would buy again
    47 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    92%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    96%
    Happy with the feature set
    48 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    43 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    98%
    Implementation went as expected
    46 Answers
    Features
    Appy PieHelpSpotZapier
    Low-Code Development
    Comparison of Low-Code Development features of Appy Pie and HelpSpot and Zapier
    Feature
    Appy Pie
    9.0
    1 Ratings
    7% above category average
    HelpSpot
    -
    Ratings
    Zapier
    -
    Ratings
    Visual Modeling9.01 Ratings00 Ratings00 Ratings
    Drag-and-drop Interfaces10.01 Ratings00 Ratings00 Ratings
    Platform Security8.01 Ratings00 Ratings00 Ratings
    Platform Scalability9.01 Ratings00 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Appy Pie and HelpSpot and Zapier
    Feature
    Appy Pie
    -
    Ratings
    HelpSpot
    9.0
    1 Ratings
    9% above category average
    Zapier
    -
    Ratings
    Organize and prioritize service tickets00 Ratings9.01 Ratings00 Ratings
    Ticket creation and submission00 Ratings9.01 Ratings00 Ratings
    Ticket response00 Ratings9.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Appy Pie and HelpSpot and Zapier
    Feature
    Appy Pie
    -
    Ratings
    HelpSpot
    9.0
    1 Ratings
    12% above category average
    Zapier
    -
    Ratings
    Internal knowledge base00 Ratings9.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Appy Pie and HelpSpot and Zapier
    Feature
    Appy Pie
    -
    Ratings
    HelpSpot
    9.0
    1 Ratings
    12% above category average
    Zapier
    -
    Ratings
    Email support00 Ratings9.01 Ratings00 Ratings
    Cloud Data Integration
    Comparison of Cloud Data Integration features of Appy Pie and HelpSpot and Zapier
    Feature
    Appy Pie
    -
    Ratings
    HelpSpot
    -
    Ratings
    Zapier
    9.3
    107 Ratings
    14% above category average
    Pre-built connectors00 Ratings00 Ratings9.6103 Ratings
    Connector modification00 Ratings00 Ratings9.091 Ratings
    Support for real-time and batch integration00 Ratings00 Ratings8.389 Ratings
    Data quality services00 Ratings00 Ratings9.672 Ratings
    Data security features00 Ratings00 Ratings9.871 Ratings
    Monitoring console00 Ratings00 Ratings9.580 Ratings
    Best Alternatives
    Appy PieHelpSpotZapier
    Small Businesses
    Zoho Creator
    Score7.7 out of 10
    Help Scout
    Score9.3 out of 10
    Make
    Score9.3 out of 10
    Medium-sized Companies
    AppSheet
    Score8.2 out of 10
    LiveAgent
    Score8.8 out of 10
    IBM App Connect
    Score9 out of 10
    Enterprises
    Oracle APEX
    Score9.1 out of 10
    Front
    Score9.2 out of 10
    Workato
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Appy PieHelpSpotZapier
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (3 ratings)
    9.4
    (112 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    2.3
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    9.7
    (11 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    1.0
    (10 ratings)
    User Testimonials
    Appy PieHelpSpotZapier
    Likelihood to Recommend
    Appy Pie
    Based on my personal experience, this application is well-suited for noncoders who are busy setting up their businesses and since coders are expensive for the company in the initial days as in for startups, this application goes hand in hand and is quick and robust along with its amazing features like drag and drop and just the cloud storage facility.
    Incentivized
    Read full review
    UserScape
    HelpSpot is well suited for streamlining support ticketing within the organization. By providing a single point of contact to email for support, we were able to increase response time and case resolution by approximately 30% through the increased efficiency of ticket routing via workflows and the ability for IT support staff to grab tickets from the queue instead of having them pile up in a mailbox that contains other emails as well.
    Incentivized
    Read full review
    Zapier
    If you have processes that are now managed and controlled using a spreadsheet, Zapier will give you a lot more control over what is happening and will help you increase productivity by eliminating simple steps such as sending emails and sharing information with your colleagues. It frees time for very transactional activities.
    Incentivized
    Read full review
    Pros
    Appy Pie
    • Having chatbot to be able to know the visitor and cater to his/her requirements
    • Unlike other app developments, we were able to develop app faster and robust
    • User friendly features like drag and drop is great to have
    • Cost effective as it uses cloud storage and no need to buy servers and invest on maintenannce
    Incentivized
    Read full review
    UserScape
    • HelpSpot was great for organization. Having different queues allowed each of my team members to organize their conversations with the customer and quickly retrieve the history of the ticket.
    • HelpSpot is a fairly simple tool that has a friendly user interface. With it's more modern look, it made it easier for me personally to navigate and train team members on how to use it successfully.
    • HelpSpot allowed our team to view the responses section, which allowed our team to cut down on the time we spent responding to a ticket.
    Incentivized
    Read full review
    Zapier
    • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
    • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
    • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
    • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
    Incentivized
    Read full review
    Cons
    Appy Pie
    • The application requires to be run on fast processing computers/laptops
    • This is a good application that isn't much known among non-coders, it needs to be marketed so that boosts this app developer to add more advanced features
    • It seems to have little bugs for the mobile app.
    Incentivized
    Read full review
    UserScape
    • The UI is a little dated but to be fair, shows most of the pertinent information at a glance on a well designed dashboard.
    • The UI can also be buggy at times with controls appearing in strange places. These glitches are usually corrected within a reasonable amount of time.
    Read full review
    Zapier
    • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
    • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
    • Communication when support is actually needed basically doesn't happen
    Incentivized
    Read full review
    Likelihood to Renew
    Appy Pie
    No answers on this topic
    UserScape
    My current job does not use this platform as it is not necessary for my job function.
    Incentivized
    Read full review
    Zapier
    Zapier is now very much an integral part of our business and we could not operate without it!
    Incentivized
    Read full review
    Usability
    Appy Pie
    Like I said in previous questions, the no-code application has basic and easy features that are literally a no-brainer and even a person with zero knowledge of coding can do wonders with this as his/her tool. Apart from that, the application is cost-effective while time and money are two key things to be taken care of as a startup owner, this app came hand in hand with me
    Incentivized
    Read full review
    UserScape
    No answers on this topic
    Zapier
    The interface is very user-friendly, and there are also many tools to help a brand-new user get started. For example, you can put your Zap idea into the AI bot, and it will basically build a shell of your Zap to get started on. The format for each step within a Zap is also very helpful (set up the connection/app, set up the fields/details, then test).
    Incentivized
    Read full review
    Support Rating
    Appy Pie
    I have been using this for some time now and the website of the no-code application is all self-explanatory that is the reason I never have reached to the support team anytime, but before using this application I have gone through the reviews and read the positive response and I believe it has still gotten stronger since then.
    Incentivized
    Read full review
    UserScape
    No answers on this topic
    Zapier
    Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
    Incentivized
    Read full review
    Alternatives Considered
    Appy Pie
    Webflow has quite a lot of complexity in comparison to the no-code app which instead is user-friendly. There are more issues with application getting hung in between working but that isn't a bigger problem in the no-code app. Apart from that, the no-code app has blocks that can be used to edit/add/delete which are literally a no-brainer.
    Incentivized
    Read full review
    UserScape
    HelpSpot appears to be more of an old-school product but much of the recent technology is running under the surface. It has much of the compexity and customization available with Jira in tandem with the easy communications interface, not unlike Zendesk ,and some of the potential archival intelligence (in the works) of Fogbugz
    Read full review
    Zapier
    We actually utilize both Integromat and Zapier at our company, for all the reasons detailed in this review. Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations. Integromat is perfect for these use cases, but doesn’t provide the simplicity and account scalability that Zapier offers.
    Incentivized
    Read full review
    Return on Investment
    Appy Pie
    • Saved my money with low cost feature like cloud storage
    • Did not take months of my time to develop an app or website
    • did not require training and saved training costs
    Incentivized
    Read full review
    UserScape
    • Improved ticket response time
    • Workload reporting to upper management
    • Ticket category reporting to identify training opportunities
    Incentivized
    Read full review
    Zapier
    • It has saved me the money in hiring an administrative assistant
    • It also saved me the time it took to do these tasks
    • It also allowed me to automate things that increased my lead generation
    • It also allowed me to automate several processes
    Incentivized
    Read full review
    ScreenShots

    Appy Pie Screenshots

    Screenshot of New setup wizard. Step-by-step guide.Screenshot of The long list of features that is always growing.