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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aptean CRM

    Score8.8 out of 10
    N/ACDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A

    Copper

    Score8.6 out of 10
    N/ACopper is a customer relationship management (CRM) built as an integration into Google Apps.

    $12

    per month per user

    Pricing
    Aptean CRMCopper
    Editions & Modules
    No answers on this topic
    Starter - Paid Annually
    $9.00
    per month per user
    Basic - Paid Annually
    $23.00
    per month per user
    Professional - Paid Annually
    $59.00
    per month per user
    Business - Paid Annually
    $99.00
    per month per user
    Offerings
    Pricing Offerings
    Aptean CRMCopper
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsUp to 15% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Aptean CRMCopper
    Considered Both Products
    Aptean
    No answer on this topic
    Copper
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    47 Answers
    Delivers good value for the price
    No answers on this topic
    91%
    Delivers good value for the price
    42 Answers
    Happy with the feature set
    No answers on this topic
    87%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    39 Answers
    Implementation went as expected
    No answers on this topic
    94%
    Implementation went as expected
    44 Answers
    Features
    Aptean CRMCopper
    Sales Force Automation
    Comparison of Sales Force Automation features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.2
    2 Ratings
    16% above category average
    Copper CRM
    5.5
    61 Ratings
    35% below category average
    Customer data management / contact management10.02 Ratings7.359 Ratings
    Workflow management9.02 Ratings7.257 Ratings
    Territory management9.02 Ratings5.04 Ratings
    Opportunity management9.02 Ratings8.456 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.02 Ratings7.161 Ratings
    Contract management10.02 Ratings5.29 Ratings
    Quote & order management9.02 Ratings2.07 Ratings
    Interaction tracking9.02 Ratings5.957 Ratings
    Channel / partner relationship management9.02 Ratings1.07 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.7
    2 Ratings
    23% above category average
    Copper CRM
    1.4
    10 Ratings
    138% below category average
    Case management9.02 Ratings1.29 Ratings
    Call center management10.02 Ratings1.55 Ratings
    Help desk management10.01 Ratings1.67 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.5
    2 Ratings
    21% above category average
    Copper CRM
    5.7
    47 Ratings
    30% below category average
    Lead management10.02 Ratings6.944 Ratings
    Email marketing9.02 Ratings4.537 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Copper CRM
    5.9
    58 Ratings
    26% below category average
    Task management10.02 Ratings8.656 Ratings
    Billing and invoicing management9.02 Ratings1.75 Ratings
    Reporting8.02 Ratings7.452 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Copper CRM
    7.6
    54 Ratings
    1% below category average
    Forecasting9.02 Ratings7.237 Ratings
    Pipeline visualization9.02 Ratings8.551 Ratings
    Customizable reports9.02 Ratings7.246 Ratings
    Customization
    Comparison of Customization features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.0
    2 Ratings
    16% above category average
    Copper CRM
    4.4
    57 Ratings
    54% below category average
    Custom fields9.02 Ratings7.356 Ratings
    Custom objects9.02 Ratings3.412 Ratings
    Scripting environment9.01 Ratings4.13 Ratings
    API for custom integration9.01 Ratings3.036 Ratings
    Security
    Comparison of Security features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    8.5
    2 Ratings
    1% above category average
    Copper CRM
    8.3
    49 Ratings
    1% below category average
    Single sign-on capability9.02 Ratings8.712 Ratings
    Role-based user permissions8.02 Ratings7.948 Ratings
    Social CRM
    Comparison of Social CRM features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.5
    1 Ratings
    23% above category average
    Copper CRM
    2.0
    12 Ratings
    116% below category average
    Social data10.01 Ratings2.012 Ratings
    Social engagement9.01 Ratings2.07 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.5
    1 Ratings
    23% above category average
    Copper CRM
    2.6
    39 Ratings
    97% below category average
    Marketing automation10.01 Ratings4.239 Ratings
    Compensation management9.01 Ratings1.01 Ratings
    Platform
    Comparison of Platform features of Aptean CRM and Copper CRM
    Feature
    Aptean CRM
    9.0
    1 Ratings
    17% above category average
    Copper CRM
    8.3
    49 Ratings
    9% above category average
    Mobile access9.01 Ratings8.349 Ratings
    Best Alternatives
    Aptean CRMCopper
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Aptean CRMCopper
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.7
    (64 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.6
    (54 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.2
    (12 ratings)
    User Testimonials
    Aptean CRMCopper
    Likelihood to Recommend
    Aptean
    As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
    Incentivized
    Read full review
    Copper
    If you need to track contract expiration dates of your clients or your prospects that you're trying to sell - Copper is your tool. If you want to track specific products, solutions, vendors, etc. Copper can do it. I use it to track many brands of IT products and services with the use of custom fields to track which prospects/clients have any number of these items. Rather than taking notes, I can select the product from a drop down list that I created VERY EASILY within Copper.
    Read full review
    Pros
    Aptean
    • Simple: it isn't too convoluted with too many features
    • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
    • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
    Incentivized
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    Copper
    • Allows for contacts to be synced and organized directly from Gmail.
    • Gives a flexible style and customizable settings to match our company's specific needs.
    • Does a great job of helping us keep track of projects. We easily created a customized "Status" field with several status options that help us update the many phases of our project.
    Incentivized
    Read full review
    Cons
    Aptean
    • I was expecting some more flexibility in it.
    • Its customer support is highly non-vigilant and should learn how to work responsibly.
    Incentivized
    Read full review
    Copper
    • Window change: for mobile - when you tap on a card from a pipeline it takes you to the lead’s basic info. I wish it would immediately just open all activities so I can quick see notes
    • I usually use Copper on the go. When you open the Copper app, it immediately opens a collab window. I wish it had some sort of easy dashboard….plus a notes area. I open Copper on mobile to quickly search for someone’s name or to take quick notes from a sales meeting
    Read full review
    Likelihood to Renew
    Aptean
    No answers on this topic
    Copper
    It is good value for money
    Incentivized
    Read full review
    Usability
    Aptean
    Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
    Incentivized
    Read full review
    Copper
    Copper is simple to use and it's simple to figure out the additional functionality you may need or want to use. There are a lot of support articles and the support itself is great. But it's also fairly simple to figure out on your own. It integrates easily with Google Workspace as well.
    Incentivized
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    Support Rating
    Aptean
    Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
    Incentivized
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    Copper
    There have been a few times when I contacted the "help desk" or "support team" and they just told me to watch a video or join a seminar to learn what I am looking to do. I would have expected someone to take a few minutes and literally walk me through the steps one by one until either I figured it out or accomplished the goal of my request.
    Read full review
    Alternatives Considered
    Aptean
    IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
    Incentivized
    Read full review
    Copper
    We selected Copper over these other CRMs mainly because of its ability to integrate with Google Workspace. Members of our team have used Salesforce in the past and found it to be a nightmare to work with/on. Candidly, Copper doesn't fill all of our needs so we supplement that with the use of Asana.
    Incentivized
    Read full review
    Return on Investment
    Aptean
    • Improved interaction with customers for incident management.
    • Greatly improved opportunity management.
    • Lead management for marketing is improved and centralized.
    Incentivized
    Read full review
    Copper
    • Copper has simplified our CRM and makes it easy for the sales team to keep track of leads and opportunities.
    • Copper has allowed us to save money as it is a fairly competitively priced platform.
    • Copper has simplified our workflow, allowing us to work more efficiently and save time from tedious data entry.
    Incentivized
    Read full review
    ScreenShots