Likelihood to Recommend We have recommended to at least two other colleagues. It helps to prevent dishonest time keeping. Manual timekeeping by a supervisor seems to create a lot of room for errors including forgetfulness of who showed up and when. It's nice to be able to track when each employee is working or how many people are on each worksite.
Read full review It is well suited to help us see exactly which employee and which company the employee is with and how much they employee spent. I really like the reports that it generates and the detail it gives. However I would like to see more details. It would be nice to see the exact date the funds were withdrawn and where the funds were spent. I think this could help us determine that the employee is spending the funds at correct locations and help us when we do our reconciliations of these accounts.
Read full review Pros Employee logs in and answers health-related questions before beginning work. They remotely provide their own timesheet information, adjustable by the administrator where needed. Location at time of login is readily available. Distance from jobsite can be determined at any login. Time for lunch is automatically deducted from work hours, logged by type of work interrupted, and easily adjustable by the employer if necessary. Reports by employees of time spent on any type of work during the work day and work week are readily available. Work by job name is also available. Read full review In my opinion, poor application of IRS rules In my experience, frequent denial of coverage to be later reversed In my experience, poor complain processing rules need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards. Read full review Cons It would be a nice feature if employees could add photos of their progress on jobsites The GPS could be a bit more exact for tracking employees The reports page online is not the most user friendly page. It seems dated. Read full review In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department). Slow support request turnaround (3-5 business days). Makes FSA substantiation unnecessarily difficult. Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload. Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation. Read full review Likelihood to Renew It is easer to keep someing going then change things out. Our employees have taken 6 months to learn this one, I do not want to reinvent the wheel. Just this week I have seen inprovment as they now know they do not get paid if they do not clock in and back out every day.
Read full review Usability It's easy for anyone tech savvy. It is kind of impossible to make anything even more user-friendly than it already is. The app itself has zero issues for all my staff. The admin side of things takes a bit more knowing and learning.
Read full review Support Rating I have not had to use support other then as we got started and had a few hick ups but they were great. They answered all our questions even if some of them were no the program does not do that. I guess the best support is one that is not needed because the product works great and does its job right
Read full review Implementation Rating Gave a notice to all employees to come to work 15 min early on the day planned to implement the program. I had Spanish and English signs on how to down load the program and log in I showed them ALL how to log in and out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch breaks were mandatory for all employees at least 30 min per day. This ensures safety on the roofs. We had a few people who did not have passwords to the app store and we had a few problems with android phones but most of them were on their way quickly. Most not happy about the change but I hope they see the benefit of it now.
Read full review Alternatives Considered We still use Sage, and ExakTime is compatible with it, which is why we went with ExakTime. So technically we use both at this time. ExakTime is a great pairing with Sage since Sage does not have any applications that let employees clock in and out. So we use ExakTime for that and then transfer the information to Sage for the reporting and issuing of deposits/checks, etc.
Read full review We formerly used TASC and it was a nightmare. We were not at all confident in their administration or compliance of FSAs, HSAs, or COBRA. When we were looking for a new third party administrator to replace TASC, we were immediately drawn to WEX Health. They offered an easy-to-use website, and it was clear that they were serious about compliance and proper administration of benefits.
Read full review Return on Investment Saved at least 15 hours of time entry per week Employees clock in and out with accuracy to the minute instead of guessing how many hours they worked on each job/day Jobs/locations are listed on the app so employees can easily find the job they are working on instead of hunting through paperwork to find the location number Geofencing tracks employees clocking in outside the job location Read full review It's great to have all of our HSA, FSA and COBRA on one software One software helps reduce redundancy One software helps reduce errors Read full review ScreenShots