What users are saying about

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings

MySurveyLab

1 Ratings

AskNicely<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
46 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

MySurveyLab

1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

MySurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith profile photo

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
MySurveyLab
8.5
Survey templates
AskNicely
8.6
MySurveyLab
7.3
Themes
AskNicely
7.8
MySurveyLab
9.1
Custom logo/branding
AskNicely
8.3
MySurveyLab
9.1

Survey Content

AskNicely
8.7
MySurveyLab
8.8
Changes to live survey
AskNicely
8.9
MySurveyLab
9.1
Question design help
AskNicely
8.7
MySurveyLab
8.2
Multiple question types
AskNicely
8.4
MySurveyLab
9.1

Survey Logic

AskNicely
7.9
MySurveyLab
9.1
Survey logic flexibility
AskNicely
7.9
MySurveyLab
9.1

Survey Reporting & Analytics

AskNicely
8.4
MySurveyLab
8.5
Response tracking
AskNicely
8.9
MySurveyLab
7.3
Data export
AskNicely
8.6
MySurveyLab
8.2
Standard reports
AskNicely
8.4
MySurveyLab
9.1
Custom reports
AskNicely
7.8
MySurveyLab
9.1
Analytics
AskNicely
8.5
MySurveyLab
9.1

Survey Administration & Security

AskNicely
8.8
MySurveyLab
8.6
Access controls
AskNicely
8.9
MySurveyLab
8.2
Compliance
AskNicely
8.7
MySurveyLab
9.1

Survey Distribution

AskNicely
8.3
MySurveyLab
9.1
Vendor-offered crowdsourcing
AskNicely
8.2
MySurveyLab
9.1
Respondent restrictions
AskNicely
8.5
MySurveyLab
9.1

Pros

  • AskNicely is very easy to set up and configure. Uploading the contacts was a breeze, and the import went smoothly.
  • Results are clearly and logically displayed for rapid engagement.
  • We reached more users in just one day than we did in one week previously with three people calling daily. And this was just with the trial version, which limited us to only 50 surveys a day!
  • Their customer service was stellar. I never had to wait long for a response from our representative (Nick). He was quick with solid answers as well.
  • The graphical interface is very streamlined and user-friendly. It made an impact with our management team for sure.
Art Taylor profile photo
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith profile photo

Cons

  • I wish we could use Salesforce integration on our current plan
Zuzanna Ostojska profile photo
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith profile photo

Alternatives Considered

AskNicely does a great job of making NPS survey sending easy. You don't have to set up Salesforce email templates or workflows to schedule to sending. This has been really useful in terms of getting up and running quickly.
No photo available
George Smith profile photo

Return on Investment

  • It's difficult to assess ROI on a tool but we really appreciate the feedback we get from our customers
Zuzanna Ostojska profile photo
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith profile photo

Screenshots

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MySurveyLab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details