What users are saying about

AskNicely

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Top Rated
46 Ratings
2 Ratings

AskNicely

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Top Rated
46 Ratings
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Score 9 out of 101
2 Ratings
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Score 9.4 out of 101

Add comparison

Likelihood to Recommend

AskNicely

AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Nikhil George profile photo

MySurveyLab

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
George Smith profile photo

Feature Rating Comparison

Survey Format & Appearance

AskNicely
8.2
MySurveyLab
8.5
Survey templates
AskNicely
8.6
MySurveyLab
7.3
Themes
AskNicely
7.8
MySurveyLab
9.1
Custom logo/branding
AskNicely
8.3
MySurveyLab
9.1

Survey Content

AskNicely
8.7
MySurveyLab
8.8
Changes to live survey
AskNicely
8.9
MySurveyLab
9.1
Question design help
AskNicely
8.7
MySurveyLab
8.2
Multiple question types
AskNicely
8.4
MySurveyLab
9.1

Survey Logic

AskNicely
7.9
MySurveyLab
9.1
Survey logic flexibility
AskNicely
7.9
MySurveyLab
9.1

Survey Reporting & Analytics

AskNicely
8.4
MySurveyLab
8.5
Response tracking
AskNicely
8.9
MySurveyLab
7.3
Data export
AskNicely
8.6
MySurveyLab
8.2
Standard reports
AskNicely
8.4
MySurveyLab
9.1
Custom reports
AskNicely
7.8
MySurveyLab
9.1
Analytics
AskNicely
8.5
MySurveyLab
9.1

Survey Administration & Security

AskNicely
8.8
MySurveyLab
8.6
Access controls
AskNicely
8.9
MySurveyLab
8.2
Compliance
AskNicely
8.7
MySurveyLab
9.1

Survey Distribution

AskNicely
8.3
MySurveyLab
9.1
Vendor-offered crowdsourcing
AskNicely
8.2
MySurveyLab
9.1
Respondent restrictions
AskNicely
8.5
MySurveyLab
9.1

Pros

  • Easily and accurately measure NPS
  • Amazingly easy to “close the loop” with customers who respond to the NPS question
  • Share results with entire organization
  • Capture customer verbatim for use in marketing material and employee training programs
Jim Ford profile photo
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
George Smith profile photo

Cons

  • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
  • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
  • More, not fewer plan options
Jim Ford profile photo
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
George Smith profile photo

Alternatives Considered

When we evaluated Delighted we found a product that *almost* met our needs. They provide great surveys with solid analytics at an unbeatable price point that includes all the integrations now matter what price you enter at. The thing that won us over to AskNicely was the "workflow" features. The ability to automatically reach out to customers based on the survey result is extremely powerful and saves a lot of time for multiple teams. Delighted does not offer that feature. Pendo lost out because of price, they are focused solely on enterprise customers and were literally thousands of dollars more a month than AskNicely. Now, to be fair, Pendo offers a much broader feature set than AskNicely, but as a straight NPS provider, AskNicely fit the bill perfectly.
Joel DeWitt profile photo
George Smith profile photo

Return on Investment

  • We have only recently implemented the product so don't have any figures relating to an ROI at this point, however, it has definitely helped identify some customers that may have been at risk of churning.
Nick Lampp profile photo
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
George Smith profile photo

Screenshots

Pricing Details

AskNicely

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MySurveyLab

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details