What users are saying about
6 Ratings
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Score 9.1 out of 101
27 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

ManageEngine AssetExplorer

You definitely only want to buy this product if you have the need. I'd say that need starts at about 40 assets. Less than that and you may be wasting your time with a a product that is overkill. We use it for about 1000 assets and it is a lifesaver. I couldn't imagine managing the assets manually.
Steve P profile photo

SysAid

Any small to medium business wanting a quick, inexpensive and easy to use service ticket solution is a prime target for SysAid. Not working in an enterprise it is hard for me to evaluate SysAid's use there. It might be lacking some of the more advanced features used in an enterprise scenario. If I were evaluating SysAid for use in an enterprise, I would think it would still deserve to be on the short list, since sometimes IT people think they need more than they really do
Jeff Daniels profile photo

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
9.4
SysAid
Software and hardware inventory tracking
ManageEngine AssetExplorer
9.4
SysAid
License management
ManageEngine AssetExplorer
9.2
SysAid
Asset lifecycle monitoring
ManageEngine AssetExplorer
9.4
SysAid
Contract management
ManageEngine AssetExplorer
9.5
SysAid
Asset relationship management
ManageEngine AssetExplorer
9.5
SysAid

Incident and problem management

ManageEngine AssetExplorer
SysAid
7.2
Organize and prioritize service tickets
ManageEngine AssetExplorer
SysAid
8.9
Expert directory
ManageEngine AssetExplorer
SysAid
7.2
Service restoration
ManageEngine AssetExplorer
SysAid
6.8
Self-service tools
ManageEngine AssetExplorer
SysAid
5.9
Subscription-based notifications
ManageEngine AssetExplorer
SysAid
6.7
ITSM collaboration and documentation
ManageEngine AssetExplorer
SysAid
7.1
ITSM reports and dashboards
ManageEngine AssetExplorer
SysAid
7.9

ITSM asset management

ManageEngine AssetExplorer
SysAid
5.8
Configuration mangement
ManageEngine AssetExplorer
SysAid
6.4
Asset management dashboard
ManageEngine AssetExplorer
SysAid
6.4
Policy and contract enforcement
ManageEngine AssetExplorer
SysAid
4.7

Change management

ManageEngine AssetExplorer
SysAid
7.8
Change requests repository
ManageEngine AssetExplorer
SysAid
8.0
Change calendar
ManageEngine AssetExplorer
SysAid
7.1
Service-level management
ManageEngine AssetExplorer
SysAid
8.2

Pros

ManageEngine AssetExplorer

  • Track your equipment by model, name, assigned user, serial number, service tag, etc.
  • Report generator in order to have all of the information you need, it can be globally or specify by criteria.
  • It allows us keep two or more sites to identify the location of the IT Assets
  • Get all the software information that is installed on the clients, that allows you to manage the licenses and versions.
Jorge Flores profile photo

SysAid

  • The workflow functionality works well to get approvals, or assigning to different teams.
  • The tool is easy to use as a front end for users.
  • Work allocation can be monitored closely, and give a holistic view in terms of issues hitting your service desk.
No photo available

Cons

ManageEngine AssetExplorer

  • To my knowledge, there is not a mobile application.
  • The web interface could look a bit more polished, but this is really a minor area of improvement.
Steve P profile photo

SysAid

  • The product is very large and complex. Expect a steep learning curve to get full benefits.
  • Flexibility is both a strength and a weakness. Consider obtaining expert guidance (at a cost) to get system setup to your own needs more quickly.
  • Time zone difference (USA vs Israel) has presented problems in communication in the past.
  • Their reporting product is weak. The Excel files it can output are practically worthless. Plan on mining their database with your own tools for most useful reports.
Bill Davis profile photo

Usability

ManageEngine AssetExplorer

No score
No answers yet
No answers on this topic

SysAid

SysAid 3.0
Based on 1 answer
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
No photo available

Alternatives Considered

ManageEngine AssetExplorer

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP profile photo

SysAid

In my opinion, SysAid is much easier to use than similar products I've used and it allows for remote assistance within the tickets, which is always a plus. With a much easier to use interface, I think any user can figure out how to use the system. Overall, SysAid provided us with a great experience for what we needed at the time.
No photo available

Return on Investment

ManageEngine AssetExplorer

  • This tool reduces much of the human hours used to go get detailed information, so it has paid itself.
  • Limits the number of assets but you can extend it.
  • This software avoids equipment losses since they are assigned to users and it is controlled.
  • You can calculate depreciation and avoid the wrong investment.
Jorge Flores profile photo

SysAid

  • It made management realize how much work some people were doing compared to others and when we needed to hire more help.
  • For our small company, the costs got to be too much.
  • The help desk was helpful, but they had odd hours since they are based in Isreal. I swear one day it sounded like someone was calling me from the back of a pickup truck that had chickens on it.
No photo available

Pricing Details

ManageEngine AssetExplorer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SysAid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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