What users are saying about

ManageEngine AssetExplorer

3 Ratings
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Score 8.1 out of 101

SysAid

21 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

ManageEngine AssetExplorer

It is perfect for small to medium businesses looking for an inexpensive way to track and catalog all assets in their environment.
Christopher Treece, CISSP profile photo

SysAid

Any small to medium business wanting a quick, inexpensive and easy to use service ticket solution is a prime target for SysAid. Not working in an enterprise it is hard for me to evaluate SysAid's use there. It might be lacking some of the more advanced features used in an enterprise scenario. If I were evaluating SysAid for use in an enterprise, I would think it would still deserve to be on the short list, since sometimes IT people think they need more than they really do
Jeff Daniels profile photo

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
6.0
SysAid
Software and hardware inventory tracking
ManageEngine AssetExplorer
8.0
SysAid
License management
ManageEngine AssetExplorer
4.0
SysAid
Asset lifecycle monitoring
ManageEngine AssetExplorer
8.0
SysAid
Contract management
ManageEngine AssetExplorer
5.0
SysAid
Asset relationship management
ManageEngine AssetExplorer
5.0
SysAid

Incident and problem management

ManageEngine AssetExplorer
SysAid
7.3
Organize and prioritize service tickets
ManageEngine AssetExplorer
SysAid
9.0
Expert directory
ManageEngine AssetExplorer
SysAid
7.3
Service restoration
ManageEngine AssetExplorer
SysAid
7.0
Self-service tools
ManageEngine AssetExplorer
SysAid
6.0
Subscription-based notifications
ManageEngine AssetExplorer
SysAid
6.9
ITSM collaboration and documentation
ManageEngine AssetExplorer
SysAid
7.3
ITSM reports and dashboards
ManageEngine AssetExplorer
SysAid
8.0

ITSM asset management

ManageEngine AssetExplorer
SysAid
6.0
Configuration mangement
ManageEngine AssetExplorer
SysAid
6.5
Asset management dashboard
ManageEngine AssetExplorer
SysAid
6.5
Policy and contract enforcement
ManageEngine AssetExplorer
SysAid
4.9

Change management

ManageEngine AssetExplorer
SysAid
7.7
Change requests repository
ManageEngine AssetExplorer
SysAid
8.0
Change calendar
ManageEngine AssetExplorer
SysAid
7.0
Service-level management
ManageEngine AssetExplorer
SysAid
8.0

Pros

  • Asset Discovery
Christopher Treece, CISSP profile photo
  • Allows users to submit specific requests(by department, by project, by production piece).
  • Communicate to our department when new requests have come in or when changes have been made to requests.
  • Export information.
No photo available

Cons

  • Easier Navigation
Christopher Treece, CISSP profile photo
  • I don't see much in the area of improvement as the product is one of the best I've used. The user interface is simple and straight forward.
Javar Davis Jordan profile photo

Usability

No score
No answers yet
No answers on this topic
SysAid3.0
Based on 1 answer
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
No photo available

Alternatives Considered

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP profile photo
Microsoft System Center Configuration Manager.. SysAid is a lot more feature rich. I would say the access to SysAid via the web vs Microsoft System Center Configuration Manager via a local server helped a lot better. Microsoft System Center Configuration Manager was often slow and unresponsive. Microsoft System Center Configuration Manager did not allow the tracking of tickets and detailed updates.
Javar Davis Jordan profile photo

Return on Investment

  • Accurate inventory of corporate workstations
Christopher Treece, CISSP profile photo
  • Increased employee efficiency as end users can quickly request and find someone to fix IT issues.
  • Better customer service in ways that the email update features allows end users to track the handling of requests by support technicians.
  • Time management feature inside of tickets allows management to track when request are being worked and from what time frame the request are being handled.
Javar Davis Jordan profile photo

Pricing Details

ManageEngine AssetExplorer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SysAid

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details