What users are saying about
4 Ratings
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Score 8.4 out of 101
25 Ratings
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Score 7.4 out of 101

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Likelihood to Recommend

ManageEngine AssetExplorer

It is perfect for small to medium businesses looking for an inexpensive way to track and catalog all assets in their environment.
Christopher Treece, CISSP profile photo

SysAid

Well suited to organisations that only want to manage a service desk, not really suited for DevOps. Difficult to implement a solution across multiple teams.
No photo available

Feature Rating Comparison

IT Asset Management

ManageEngine AssetExplorer
6.0
SysAid
Software and hardware inventory tracking
ManageEngine AssetExplorer
8.0
SysAid
License management
ManageEngine AssetExplorer
4.0
SysAid
Asset lifecycle monitoring
ManageEngine AssetExplorer
8.0
SysAid
Contract management
ManageEngine AssetExplorer
5.0
SysAid
Asset relationship management
ManageEngine AssetExplorer
5.0
SysAid

Incident and problem management

ManageEngine AssetExplorer
SysAid
7.3
Organize and prioritize service tickets
ManageEngine AssetExplorer
SysAid
9.0
Expert directory
ManageEngine AssetExplorer
SysAid
7.3
Service restoration
ManageEngine AssetExplorer
SysAid
7.0
Self-service tools
ManageEngine AssetExplorer
SysAid
6.0
Subscription-based notifications
ManageEngine AssetExplorer
SysAid
6.9
ITSM collaboration and documentation
ManageEngine AssetExplorer
SysAid
7.2
ITSM reports and dashboards
ManageEngine AssetExplorer
SysAid
8.0

ITSM asset management

ManageEngine AssetExplorer
SysAid
5.9
Configuration mangement
ManageEngine AssetExplorer
SysAid
6.5
Asset management dashboard
ManageEngine AssetExplorer
SysAid
6.5
Policy and contract enforcement
ManageEngine AssetExplorer
SysAid
4.9

Change management

ManageEngine AssetExplorer
SysAid
7.7
Change requests repository
ManageEngine AssetExplorer
SysAid
8.0
Change calendar
ManageEngine AssetExplorer
SysAid
7.0
Service-level management
ManageEngine AssetExplorer
SysAid
8.0

Pros

  • Asset Discovery
Christopher Treece, CISSP profile photo
  • The workflow functionality works well to get approvals, or assigning to different teams.
  • The tool is easy to use as a front end for users.
  • Work allocation can be monitored closely, and give a holistic view in terms of issues hitting your service desk.
No photo available

Cons

  • Easier Navigation
Christopher Treece, CISSP profile photo
  • They kept adding things and it decreased the functionality and quality of the product.
  • The email feature kept going down on us.
  • We could almost never remote into a system after the upgrade to 8.0.
No photo available

Usability

No score
No answers yet
No answers on this topic
SysAid3.0
Based on 1 answer
It definitely requires a lot of getting used to. The layout and UI is very technical. I could imagine IT people would get a grasp of it quickly, but regular end users not so much.
No photo available

Alternatives Considered

Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Christopher Treece, CISSP profile photo
In my opinion, SysAid is much easier to use than similar products I've used and it allows for remote assistance within the tickets, which is always a plus. With a much easier to use interface, I think any user can figure out how to use the system. Overall, SysAid provided us with a great experience for what we needed at the time.
No photo available

Return on Investment

  • Accurate inventory of corporate workstations
Christopher Treece, CISSP profile photo
  • It definitely provided us with better customer service tools, because it gave us the information needed to communicate with end users and business staff effectively.
  • It provided us with efficient time response to issues due to the tools available in the software for organizing the incident.
Jennifer Kern profile photo

Pricing Details

ManageEngine AssetExplorer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SysAid

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details