Astera ReportMiner vs. Square 9 Softworks

Astera ReportMiner is well suited for those who work with EMR Data or business operations data where different platforms may report on similar data but not everything is the same between the different systems and how they export their data. It works especially well when systems can't edit their exports so you need to clean up data a lot before they are combined into a single file. It is less appropriate a solution when you are trying to combine large data, let's say thousands of files and need some sort of platform to deduce analytic patterns out of it. This is more used for data preparedness rather than big data analysis. This may have changed with recent updates, however they do not do a good job of updating customers on new releases so keeping track of their developments is something worth doing if data management is an important part of your/your company's role.

Great for automating invoice processing where you want to set it and forget it. Also works well for document storage where you need things organized and easy to find. If you have complex requirements and need flexibility, this platform can handle it.
Not ideal if you expect a lot of exceptions or manual intervention since troubleshooting misrouted documents can be tricky. Also not the best fit if you want something that works out of the box with zero setup. You get the most out of it when you invest time upfront to build workflows.

Incentivized

• ReportMiner's OCR accuracy is flawless to my experience. I use the program to pull values from check details, and have yet to find an error.
• ReportMiner's interface is easy to learn. I never even got formal training on the program. I watched some YouTube videos and learned as I went.
• ReportMiner training personnel is very knowledgeable and quick to respond. Anytime I ran into a problem I could not figure out on my own, they would get back with me within a half a day.

• The software is very flexible, and the technicians were great at implementing our customizations for the PO project.
• While indexing fields in Global Search, the Key Free tool works great.
• Global Search is well-organized. It's easy to navigate and find your documents.
• The process for completing your project was well done. Communicating with individuals at Square 9 who were responsible for different aspects of the project was easy.

Incentivized

• Could provide some features to help with advanced analytics for big data. (i.e. larger data sets)
• Too much clutter on their Youtube page, they should highlight the tutorials so they are easier to find for new users. Get rid of old tutorial video playlists so the organization is clean and up to date.
• Have sales rep follow up with customers to offer product updates, new product releases, and do check ins to see if customers have suggestions for feature improvement.

• GlobalSearch could use some enhancements in layout - THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
• GlobalSearch could use external sharing of documents THIS IS FIXED WITH THE NEWEST VERSION OF GLOBALSEARCH 6.3 and their Sleek GUI GlobalSearch GO! - WELL DONE!
• GlobalForms could have better formatting tools to enhance the fields and text formatting

Incentivized

It is the best way to get a multi line record from pdf to Excel in one row.

We absolutely can't imagine not continuing software maintenance as there are always new additions that improve the system not to mention the excellent tech support when issues are encountered. Response times for troubleshooting are very quick and usually, my issue is resolved in less than an hour after connecting with support.

Incentivized

The items I am searching for are easily found. They are found in at least 95% of the searches. The failure rate generally is related to another employees user error or a template error set up by our Square 9 team in house.

Incentivized

Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.

With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.

We had one "production down" incident that took about a day to get help on. I think that's a bit too long. The support people seem confident but not that friendly. I feel like I'm bothering them when I get help, but they get the job done.

Incentivized

It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.

I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.

Incentivized

I have never actually used another program like ReportMiner. Before I was just using PDF viewers such as Adobe that had OCR capabilities. I would have to select a range of numbers and copy and paste to Excel. It was tedious, slow, and sometimes error prone. I chose to learn ReportMiner because it saves me at least 4 times the amount of time I would have to use by copy and pasting.

Laserfiche could not even complete their installation. Square 9 Softworks was able to come in and rescue the failed project. We have hardly scratched the surface of what we believe we can do in terms of more implementations of the Square 9 Softworks program in other business processes in our company. Square 9 Softworks was demonstrated to our procurement management team while they were struggling with the Laserfiche implementation, and they were ready to abandon Laserfiche immediately upon seeing the Square 9 Softworks program demonstrated. We abandoned Laserfiche even though we had financial investments with them already. This is testimony to how clearly Square 9 Softworks is a better solution than Laserfiche.

Incentivized

The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.

• Efficient and automated data extraction. Saves time and resources.
• User-friendly interface and good documentation. It is therefore easiest to learn and apply in a short time.
• Documents, which have various formats of data tables or arrangement, needed a lot of manual fixing. So it required a lot of time for validation and quality control.

• Having less paper in the office has saved space and supplies. We no longer need to purchase those expensive cardboard folders for archiving.
• Having someone do their own health screening is safer and saves us from keeping a staff member devoted to that task.
• I used to have to spend hours physically culling archive records. Now I can sort it and weed it with clicks of a button!

Incentivized