What users are saying about
34 Ratings
13 Ratings
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Score 2.7 out of 100
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • Whereby ranks higher in 1 feature set: Performance & Compatibility of Online Events Software

Performance & Compatibility of Online Events Software

6.0

AT&T Office@Hand

60%
8.8

Whereby

88%
Whereby ranks higher in 4/4 features

High quality audio

6.0
60%
1 Rating
9.5
95%
15 Ratings

High quality video

N/A
0 Ratings
9.3
93%
15 Ratings

Low bandwidth requirements

N/A
0 Ratings
9.3
93%
13 Ratings

Mobile support

N/A
0 Ratings
7.1
71%
12 Ratings

Screen Sharing

AT&T Office@Hand

Feature Set Not Supported
N/A
8.7

Whereby

87%
Whereby ranks higher in 2/2 features

Desktop sharing

N/A
0 Ratings
9.4
94%
14 Ratings

Whiteboards

N/A
0 Ratings
8.1
81%
5 Ratings

Online Meetings / Events

AT&T Office@Hand

Feature Set Not Supported
N/A
8.1

Whereby

81%
Whereby ranks higher in 5/5 features

Calendar integration

N/A
0 Ratings
7.9
79%
6 Ratings

Meeting initiation

N/A
0 Ratings
9.3
93%
11 Ratings

Integrates with social media

N/A
0 Ratings
7.0
70%
4 Ratings

Record meetings / events

N/A
0 Ratings
7.3
73%
8 Ratings

Slideshows

N/A
0 Ratings
8.9
89%
7 Ratings

Online Events Collaboration

AT&T Office@Hand

Feature Set Not Supported
N/A
8.5

Whereby

85%
Whereby ranks higher in 3/3 features

Live chat

N/A
0 Ratings
9.1
91%
10 Ratings

Audience polling

N/A
0 Ratings
7.9
79%
3 Ratings

Q&A

N/A
0 Ratings
8.4
84%
3 Ratings

Online Events Security

AT&T Office@Hand

Feature Set Not Supported
N/A
8.2

Whereby

82%
Whereby ranks higher in 3/3 features

User authentication

N/A
0 Ratings
8.5
85%
8 Ratings

Participant roles & permissions

N/A
0 Ratings
8.5
85%
10 Ratings

Confidential attendee list

N/A
0 Ratings
7.6
76%
6 Ratings

Attribute Ratings

  • Whereby is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.0

AT&T Office@Hand

10%
2 Ratings
8.6

Whereby

86%
16 Ratings

Likelihood to Renew

AT&T Office@Hand

N/A
0 Ratings
10.0

Whereby

100%
2 Ratings

Usability

AT&T Office@Hand

N/A
0 Ratings
10.0

Whereby

100%
2 Ratings

Support Rating

AT&T Office@Hand

N/A
0 Ratings
5.6

Whereby

56%
17 Ratings

Implementation Rating

AT&T Office@Hand

N/A
0 Ratings
10.0

Whereby

100%
1 Rating

Likelihood to Recommend

AT&T Office@Hand

If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
Janet Mobley | TrustRadius Reviewer

Whereby

If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
Anonymous | TrustRadius Reviewer

Pros

AT&T Office@Hand

  • [I think] they do nothing well.
  • They do not respond timely, and they fix very few issues.
  • I had to go out and hire an IT person just so he could do their job for them.
  • They could not even port our numbers correctly.
  • They lost two of my numbers.
  • I have lost thousands of dollars in business because of them.
mark strunk | TrustRadius Reviewer

Whereby

  • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
  • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
Hernán Silva | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • Customer service is NON EXISTENT
  • Setup was PAINFUL
  • Online account access is horrible, and most of the time doesn't work
  • As an admin of the system, I require 4 different logins to manage it
  • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
  • Online account management just doesn't exists
Janet Mobley | TrustRadius Reviewer

Whereby

  • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
  • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
Michael Ball-Marian | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Whereby

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 per user

Whereby Editions & Modules

Edition
Free$01
Pro$9.991
Business$59.99 and up2
  1. per user
  2. per user/room
Additional Pricing Details

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Whereby

Whereby 10.0
Based on 2 answers
We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors.appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Hernán Silva | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Whereby

Whereby 10.0
Based on 2 answers
Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Hernán Silva | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Whereby

Whereby 5.6
Based on 17 answers
Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Alvin Landicho | TrustRadius Reviewer

Implementation Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Whereby

Whereby 10.0
Based on 1 answer
After a recommendation from a partner, as the system is very easy to use, we simply start.
Leonardo Barbosa Corrêa | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Whereby

For me it was Zoom, Google Meet vs. Whereby. For me, the main idea was to make it easier for the clients (non-technical people) to join and starting to have a talk. For Zoom, it was too much, even for myself, and Google Meet always needs a calendar integration, but with Whereby you can just share the URL whenever and people would remember your URL which is nice.
Anonymous | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • I wish I had never switched from my local VOIP phone provider
  • Office at Hand is a mistake I wish I'd never made
Janet Mobley | TrustRadius Reviewer

Whereby

  • My team's favorite feature was the addition of sharing YouTube Videos directly in the page so we could watch and listen together.
  • Easy to use, no login issues and is user friendly application.
  • I like the rooms and sharing links. It's great to be able to make up my own room and share. Finding links is easy and make sense.
Rohan Kumar | TrustRadius Reviewer

Screenshots

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