AT&T Office@Hand vs. Whereby

Well suited for very basic needs and low phone count. For basic service it will perform as needed. If more advanced needs are required, this will not turn out to be a good fit. Lack of Voicemail to text or email greatly angered the company, slow Video conferencing pushed us back to Zoom and the app was not well put together in my opinion so adoption became almost impossible.

If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.

Incentivized

• Receiving phone calls
• Making phone calls

• Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
• Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.

Incentivized

• Terrible customer service
• Many advanced features that most now want are not developed yet
• No Voicemail to text or even as an attachment to emails so getting voicemail remotely is horrible/difficult

• The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
• I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.

Incentivized

We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.

Incentivized

Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.

Incentivized

Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.

Incentivized

After a recommendation from a partner, as the system is very easy to use, we simply start.

Incentivized

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script. Although some of them were more helpful than my assigned migration person.

I find Zoom more complicated to use and harder to use because a lot of people do not like having to download things to their computers or devices and Whereby is so easy to get connected with . I like that Zoom offers larger rooms, but at this point the cost is not worth the extra expense.

Incentivized

• I wish I had never switched from my local VOIP phone provider
• Office at Hand is a mistake I wish I'd never made

• In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
• Easy to drop-by and have a small talk with clients/teammates within COVID era.
• The URL makes you look fancy instead of a random hash.

Incentivized