AT&T Workforce Manager vs. Sling vs. When I Work

Any organization that is collecting any kind of data in the field, especially if they're using paper forms, should strongly consider switching to AT&T if only for their Wireless Forms. Wireless Forms is the most powerful tool in AT&T Workforce Manager. Combine that with Timekeeping and Intelligent Tracking to really improve efficiency and accountability.

Incentivized

Sling offers enough customization I can see it working in most any scheduling scenarios. The ability to build job types into each employee gives you the control to match employee skills with the need for any particular position. Time of day templates makes it easy to select various shift times.

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I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.

Incentivized

• Wireless Forms gives users the ability to digitize any paper form. You can include text, number, camera, audio, and bar codes, among other fields.
• Intelligent tracking provides a location any time a user is moving or performs any action.
• Robust reporting provides actionable data that organizations can use to make strategic decisions regarding their fleet and workforce.

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• Ease of access for managers & employees alike.
• Sling staff always reply almost right away when I have had questions in the past.
• We love utilizing the different colors for the schedule, so it's easier to see who's what and where/when.
• Easy for staff to apply for shifts.
• Free version does everything we need it to!

Incentivized

• When I Work allowed me to color-code each employee's schedule.
• When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.

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• It is currently not possible to create mass geofence alerts. Alerts need to be created per geofence. This can be a big undertaking for organizations with many addresses.

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• Notification system is weird
• Limited features for free
• Confusing layout at first

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• You cannot view inactive employees on the app.
• When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
• If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.

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It's a powerful tool for employee management and intuitive to use.

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While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.

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The customer experience/service department and technical support teams work through any situations that arise. They are responsive and provide excellent service.

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Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.

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Make certain your team knows how to turn off alerts and utilise the system.

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(it has been 3+ years since I evaluated other programs, I don't recall the names)

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When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.

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• With AT&T Workforce Manager I've helped government and private organizations save money by identifying idle time in fleets, reducing data collection time in the field, and cutting on employees padding their timesheets.

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• It has been much easier to fill shifts faster
• It's easy to train new staff on with ease

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• Has cut down on the time I spend scheduling.
• Makes estimating payroll simple.
• Is convenient for staff to use because they can utilize it on their own device.
• Allows for messaging as well, which helps get the word out about numerous things, not just scheduling issues.

Incentivized