Scheduling App That Keeps Everyone On The Same Page
May 17, 2020

Scheduling App That Keeps Everyone On The Same Page

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with When I Work

When I Work is being used company-wide across all eight locations. We use it for schedule coordinating and publishing, group chat between the entire company as well as individual stores, time off requests and shift coverage, etc. It gives our staff a platform for covering their own shifts if they cannot work without having to share their personal information with people they don't know. Management is able to share weekly specials, make company-wide announcements, etc. without having to use their personal phone. Management can see contact information for all employees company-wide, as well as all schedules. This saves a ton of time when trying to find coverage for the restaurant.
  • Allows management to toggle between stores.
  • Very user-friendly.
  • Gives staff a platform to cover shifts without having to share their personal numbers with anyone.
  • You cannot view inactive employees on the app.
  • When pulling up the schedule on the app, it defaults to Tuesday when the screen is done loading.
  • If you pull up an individual's schedule it removes your default settings. For example, I have mine set to just my store, but if I need to see an employee's schedule it resets those defaults. You're always looking at the last schedule you pulled up.
  • Compared to what I've used before, When I Work allows you to interact with your staff more than other scheduling apps.
  • Though I don't know the cost, I was told it was cheaper than it's counterparts.
  • The app doesn't have all of the features as the full website, but it's pretty close.
Compared to its counterparts, When I Work allows you to interact with your staff where the others were strictly schedule based. This allows you to do so much more and saves you time from having to call each employee when something happens or a new special is announced. It puts the responsibility on the employee; they can allow alerts for schedule postings, open shifts available, group chat comments, etc.
I'm a very OCD person who likes to plan and communicate. This app allows me to communicate with all of my staff plus upper management to communicate with all of the stores. It keeps everyone on the same page and puts more responsibility on the employee to be engaged and pay attention. It saves so much time trying to figure out who is available to work, which stores are overstated, and may be able to spare someone, etc. Overall, it allows companies with multiple locations to communicate with each other via a user-friendly app.

Do you think When I Work delivers good value for the price?

Not sure

Are you happy with When I Work's feature set?


Did When I Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of When I Work go as expected?

I wasn't involved with the implementation phase

Would you buy When I Work again?


When I Work has been extremely helpful in coordinating schedules between 8 different locations. It allows you to see each employee's schedule so you save time by seeing who is actually working and who is off that could potentially fill an opening. The group chat allows us to alert everyone at once when we have specials, encounter an issue with our POS system, etc. This saves an immense amount of time for our upper management and store managers.