Atera vs. BlueCat Gateway

As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.

It is well suited for quick manual updates, not too many as the interface could stand an overhaul. Not an easy interface to use when doing research - reverse lookups. Results aren't always accurate. The search capability could be a bit more robust, expanding the search capability into the comments area would help.

Incentivized

• Support, if you need them they are there and they always have the answers you need.
• The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
• I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
• The shared script library is an amazing resource for troubleshooting and streamlining.
• The development teams are open to adding features and have done so frequently based on user requests.

Incentivized

• Deployment capability made easy
• Navigation in the web application
• Organization of objects

Incentivized

• Some basic functions need some extra work
• Some basic things are behind paywalls
• Feature board is not credible. Ideas taking very, very long to implement
• Atera has no clear road map
• SNMP monitoring needs a make over and needs more options

Incentivized

• Page rendering speed / access of data
• Number of clicks it takes to get to the page you need can be cumbersome
• Feels a bit outdated at times / standard html website interface

Incentivized

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!

Incentivized

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.

Incentivized

BlueCat is the only DNS manager platform that I've had experience with. We had one prior to this, but it was before I had the need to interact with it doing one of the tasks I do now. I remember the switchover to BlueCat - not everyone was impressed with it, but so far my experience with it has been positive.

Incentivized

• We have been able to add new employees/devices without increasing my staff to support them.
• The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
• They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.

• It has had a great impact on reducing deployment times
• Made my job easier by providing an understandable interface
• Makes day to day tasks easier

Incentivized