What users are saying about
Top Rated
92 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
47 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    8.6

    CA Service Management

    86%
    CA Service Management, with CA Service Desk Manager ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    Expert directory

    N/A
    0 Ratings
    8.7
    87%
    5 Ratings

    Service restoration

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    9.2

    CA Service Management

    92%
    CA Service Management, with CA Service Desk Manager ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    9.7
    97%
    6 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    9.1

    CA Service Management

    91%
    CA Service Management, with CA Service Desk Manager ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Change calendar

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Service-level management

    N/A
    0 Ratings
    9.5
    95%
    5 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Renew
    • Atera and CA Service Management, with CA Service Desk Manager are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    9.0

    CA Service Management

    90%
    12 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    4.1

    CA Service Management

    41%
    6 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    CA Service Management

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Broadcom

    It is a suitable tool for a large organization with extensive user needs. It is not for a small shop as it may be over-engineered for smaller organizations that don't have teams that can manage a solution of this size. It does have some significant hardware and configuration needs, but that should not deter customers from deploying it in-house. I've seen it deployed in the cloud as well as in-house; the downside to deploying it as a hosted solution is you're forever at the mercy of the vendor for customizations, and they cost an arm and a leg. The simplest things take a long time and cost much more money than necessary, so you can't truly get a custom solution and end up with mostly vanilla services (unless you have very deep pockets.)
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Broadcom

    • A large community where, if help is needed, is usually very helpful and quick to respond.
    • Various sites with good information on various issues. If you have a problem, there's a good chance some else already had it and documented it.
    • Fairly easy installation of the product if recommendations are followed and prep-work is done.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Broadcom

    • The right-click feature is disabled in this application and users are unable to copy and paste with mouse or touchpad.
    • The application also freezes quite a bit and a user will have to quite often close and reopen browser to get it functioning properly.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    CA Service Management

    Starting Price

    Editions & Modules

    CA Service Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Broadcom

      While the concepts of Service Desk and EITM were solid. The user interface, tool capabilities, and integrations fell behind the rest of the industry. Too often it seemed like CA bought and rebranded products without fully integrated them with their other products. It was a coat of paint, without the parts under the hood being updated. The overhead for administration was too high and the reporting capabilities were absolutely amongst the worst I've seen.
      Read full review

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Broadcom

      No answers on this topic

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Broadcom

      We are too integrated with CA Service Desk Manager to disassociate anytime soon. We found the more we used the product the more we needed to customize it in order to better integrate with our business processes. There are other alternatives that have many built-in features that had we have foreseen our future requirements... would have chosen ServiceNow or Remedy as our "go-to" ticketing product.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Broadcom

      • Having CA Service Desk Manager within the company has increased the satisfaction of customer service from 68% to 95%. Teams are getting better customer survey scores and making better efforts to meet their SLAs.
      • CA Mobile app has provided agility and collaboration among IT Users and Customers.
      Read full review

      Screenshots

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