What users are saying about
Top Rated
90 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
5 Ratings
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Score 8 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.6

    Atera

    86%

    ChangeGear Service Desk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.7
    87%
    52 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.9
    79%
    42 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    9.0
    90%
    51 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.8
    88%
    52 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.9

    Atera

    79%

    ChangeGear Service Desk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    52 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.1
    71%
    40 Ratings
    N/A
    0 Ratings

    Reporting

    8.1

    Atera

    81%

    ChangeGear Service Desk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    47 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Data visualization

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.1
    81%
    36 Ratings
    N/A
    0 Ratings

    Security

    8.0

    Atera

    80%

    ChangeGear Service Desk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.3
    83%
    84 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    6.4

    ChangeGear Service Desk

    64%
    ChangeGear Service Desk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    6.4
    64%
    2 Ratings

    Expert directory

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Service restoration

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Self-service tools

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.4
    74%
    2 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    7.5

    ChangeGear Service Desk

    75%
    ChangeGear Service Desk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.4
    74%
    2 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Change management

    Atera

    Feature Set Not Supported
    N/A
    7.3

    ChangeGear Service Desk

    73%
    ChangeGear Service Desk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Change calendar

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Service-level management

    N/A
    0 Ratings
    6.5
    65%
    2 Ratings

    Attribute Ratings

    • Atera and ChangeGear Service Desk are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    9.0

    ChangeGear Service Desk

    90%
    2 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    ChangeGear Service Desk

    N/A
    0 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    8.0

    ChangeGear Service Desk

    80%
    1 Rating

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    ChangeGear Service Desk

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Serviceaide

    1. What kind of service-levels are you looking to establish? 2. Are there other programs you are going to be using for other aspects of 'the job?' 3. How many employees are going to be needing access to ChangeGear? 4. Do you want a highly configurable product or something that will come out of the box pre-set? 5. Are you looking to keep track of equipment deployed to the customers you support?
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Serviceaide

    • Change Control
    • Ease of Use
    • Simplicity
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Serviceaide

    • Not sure if this is due to our back end, but ChangeGear Service Desk can sometimes bog down. Speed can always be improved and, while version 6 has been impressive so far, slow downs are still common.
    • Browser compatibility can sometimes be hit or miss. Certain fields would not work on Chrome, so our department has required FireFox. I have not tested 6 on other browsers but hopefully the upgrade has taken care of this.
    • The communications with customers are not easy to sift through. With limited attention spans, seeing a subject line filled with 'gibberish' causes our customers to either delete or leave the message forever unread. Again, not sure if due to our implementation, but I would clean that sort of thing up.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    ChangeGear Service Desk

    Starting Price

    Editions & Modules

    ChangeGear Service Desk editions and modules pricing
    EditionModules
    ChangeGear Service Desk1
    ChangeGear Help Desk2
    ChangeGear Change Management3
    ChangeGear Cloud4

    Footnotes

    1. Per Seat per Month
    2. none
    3. none
    4. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Serviceaide

    No answers on this topic

    Usability

    Atera

    No answers on this topic

    Serviceaide

    Because it allows me to work in (probably) the most organized way possible. It allows me to collaborate quickly and rather effortlessly with coworkers within my team and other teams in the Technology department. The deduction in rating is due to the issues with speed and browser compatibility. Version 6 has been a revelation but I as always, there's room for improvement.
    Read full review

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Serviceaide

    No answers on this topic

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Serviceaide

    Simpler and easier to implement.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Serviceaide

    • Better Response Time
    • Email Tracking of Tickets
    • Change Control Module Simplicity
    Read full review

    Screenshots

    Add comparison