Atera vs. Cisco DNA Analytics and Assurance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Cisco DNA Analytics and Assurance
Score 9.0 out of 10
N/A
Cisco DNA Analytics and Assurance is a network management and monitoring product providing increased network visibility and simplified management.N/A
Pricing
AteraCisco DNA Analytics and Assurance
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraCisco DNA Analytics and Assurance
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Community Pulse
AteraCisco DNA Analytics and Assurance
Top Pros
Top Cons
Features
AteraCisco DNA Analytics and Assurance
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
0% above category average
Cisco DNA Analytics and Assurance
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
86 Ratings
25% above category average
Cisco DNA Analytics and Assurance
-
Ratings
Remote monitoring9.385 Ratings00 Ratings
Network device monitoring8.674 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.1
85 Ratings
24% above category average
Cisco DNA Analytics and Assurance
-
Ratings
Patch Management8.784 Ratings00 Ratings
Policy-based automation8.872 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
8% below category average
Cisco DNA Analytics and Assurance
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraCisco DNA Analytics and Assurance
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
Intermapper
Intermapper
Score 8.6 out of 10
Enterprises

No answers on this topic

SolarWinds Network Configuration Manager (NCM)
SolarWinds Network Configuration Manager (NCM)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AteraCisco DNA Analytics and Assurance
Likelihood to Recommend
9.2
(88 ratings)
6.0
(3 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
9.5
(35 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
-
(0 ratings)
User Testimonials
AteraCisco DNA Analytics and Assurance
Likelihood to Recommend
Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
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Cisco
So not everyone is in need of a smart AI checking their network metrics looking for issues before they happen or finding and alerting on problems that the network staff may not have noticed, but if you have the budget for it, it could be a huge time saver for your whole department.
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Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
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Cisco
  • Push configs to new floors or during switch upgrades
  • Assurance to troubleshoot issues
  • Inventory
  • Keep track of infrastructure OS levels
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Cisco
  • May require an implementer to get this set up and running.
  • For a software based service that you can run on your own VM's, price is still very high.
  • The first setup can be a bear and you will need much help from TAC.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Cisco
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Cisco
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Cisco
No answers on this topic
Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Cisco
We moved away from Solarwinds during the breach. Haven't touched them with a 10 foot pole since.We looked at Splunk but decided to stick with a Cisco product since we are a Cisco shop
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Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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Cisco
  • Loads of time saved diagnosing network issues.
  • Much effort saved having to determine network performance metrics by hand.
  • The Cisco brand is generally safe and trusted so you get that additional peace of mind.
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ScreenShots

Atera Screenshots

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