What users are saying about
Top Rated
90 Ratings
3 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
3 Ratings
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Score 9.7 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    9.7

    Combodo iTop

    97%
    Combodo iTop ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Expert directory

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Service restoration

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Self-service tools

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    9.7
    97%
    3 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    9.2

    Combodo iTop

    92%
    Combodo iTop ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    9.3
    93%
    3 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    9.3
    93%
    3 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    10.0

    Combodo iTop

    100%
    Combodo iTop ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Change calendar

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Service-level management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Attribute Ratings

    • Combodo iTop is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    9.7

    Combodo iTop

    97%
    3 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Combodo iTop

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    Combodo iTop

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Combodo

    It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Combodo

    • Open source
    • Issue Tracking
    • Integrations
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Combodo

    • CSV import tools for any data.
    • Data synchronization.
    • Graphical impact analysis.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Combodo iTop

    Starting Price

    $0 per month

    Editions & Modules

    Combodo iTop editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Combodo

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Combodo

      No answers on this topic

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Combodo

      It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Combodo

      • We have been able to immediately see better handling of change Requests
      • We are able to see incidents more clearly
      • Integrations with existing stack brought quicker time to production
      Read full review

      Screenshots

      Add comparison