What users are saying about
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Top Rated
69 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

This software is suited for a smaller organization with a small datacenter that uses mainly HP hardware. Once the environment gets larger it would pay to move to some of their paid for products
Alex Gouskos | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
HPE Systems Insight Manager (SIM)
Remote monitoring
Atera
7.3
HPE Systems Insight Manager (SIM)
Network device monitoring
Atera
8.3
HPE Systems Insight Manager (SIM)
Multiple Server Monitoring
Atera
7.9
HPE Systems Insight Manager (SIM)
Multi-device monitoring
Atera
8.3
HPE Systems Insight Manager (SIM)
Automated alerts and notifications
Atera
7.7
HPE Systems Insight Manager (SIM)

Management Tasks

Atera
7.2
HPE Systems Insight Manager (SIM)
Patch Management
Atera
7.2
HPE Systems Insight Manager (SIM)
Service configuration management
Atera
6.6
HPE Systems Insight Manager (SIM)
Software and hardware inventory
Atera
8.1
HPE Systems Insight Manager (SIM)
Policy-based automation
Atera
6.8
HPE Systems Insight Manager (SIM)

Reporting

Atera
7.6
HPE Systems Insight Manager (SIM)
Performance data reports
Atera
8.1
HPE Systems Insight Manager (SIM)
Customizable reporting
Atera
7.7
HPE Systems Insight Manager (SIM)
Data visualization
Atera
7.4
HPE Systems Insight Manager (SIM)
Risk analysis
Atera
7.1
HPE Systems Insight Manager (SIM)

Security

Atera
6.9
HPE Systems Insight Manager (SIM)
Data backup and recovery
Atera
7.3
HPE Systems Insight Manager (SIM)
Antivirus and malware management
Atera
7.3
HPE Systems Insight Manager (SIM)
Adinistraor access control
Atera
6.1
HPE Systems Insight Manager (SIM)

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

  • HP Systems Insight Manager is very good at scanning for devices and adding them for monitoring is almost effortless.
  • HP Systems Insight Manager is very good at detecting most HP hardware and integrating with local management software.
Alex Gouskos | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

  • I think some of the areas that HP Systems Insight Manager can improve is non HP hardware.
  • This software also sometimes struggles handling larger environments.
  • This software also has issues managing environments that aren't set up perfectly.
Alex Gouskos | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

No score
No answers yet
No answers on this topic

Usability

Atera

No score
No answers yet
No answers on this topic

HPE Systems Insight Manager (SIM)

HPE Systems Insight Manager (SIM) 7.0
Based on 1 answer
For basic functions it's very easy to set up and use. However, for more advanced functions it takes a lot of time to figure out its quirks
Alex Gouskos | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

No score
No answers yet
No answers on this topic

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

HPE Systems Insight Manager (SIM)

HPE Systems Insight Manager (SIM) 7.0
Based on 1 answer
It's good for small organizations that use HP branded equipment
Alex Gouskos | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

Some of the other products I use for system management are HP SiteScope and SolarWinds Orion NPM and APM. SiteScope is another good HP product but it isn't very cost effective to use for general system management. It's good for performing complex alerting and monitoring. SolarWinds makes a great product but it is better geared for gathering statistics and performance data real-time and historically. Again the cost of this product makes it ineffective for general system monitoring.
Alex Gouskos | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

HPE Systems Insight Manager (SIM)

  • Since this software is free if you buy HP hardware the cost is nothing which is nice for cash strapped businesses.
  • This software has a somewhat difficult time handling large environments where systems are not configured perfectly for this software.
  • I would always recommend having multiples of this software installed for redundancy because generally unless it and the environment is properly configured it can require maintenance.
Alex Gouskos | TrustRadius Reviewer

Screenshots

HPE Systems Insight Manager (SIM)

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

HPE Systems Insight Manager (SIM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HPE Systems Insight Manager (SIM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
HPE Systems Insight Manager (SIM)
7.0

Likelihood to Renew

Atera
9.1
HPE Systems Insight Manager (SIM)

Usability

Atera
HPE Systems Insight Manager (SIM)
7.0

Support Rating

Atera
8.7
HPE Systems Insight Manager (SIM)

Implementation Rating

Atera
HPE Systems Insight Manager (SIM)
7.0

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