Atera vs. HPE Systems Insight Manager (SIM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
HPE Systems Insight Manager (SIM)
Score 9.0 out of 10
N/A
HPE Systems Insight Manager (SIM) is a solution for managing hardware across a variety of HP servers, in addition to storage and networking product. Some key features include: Inventory Management and Reporting, Health Management, and Firmware and System Software Updates Management.N/A
Pricing
AteraHPE Systems Insight Manager (SIM)
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
AteraHPE Systems Insight Manager (SIM)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices.
More Pricing Information
Community Pulse
AteraHPE Systems Insight Manager (SIM)
Top Pros
Top Cons
Features
AteraHPE Systems Insight Manager (SIM)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
HPE Systems Insight Manager (SIM)
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
92 Ratings
23% above category average
HPE Systems Insight Manager (SIM)
-
Ratings
Remote monitoring9.391 Ratings00 Ratings
Network device monitoring8.779 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.2
91 Ratings
22% above category average
HPE Systems Insight Manager (SIM)
-
Ratings
Patch Management8.990 Ratings00 Ratings
Policy-based automation8.777 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
HPE Systems Insight Manager (SIM)
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
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AteraHPE Systems Insight Manager (SIM)
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Enterprises

No answers on this topic

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Score 9.3 out of 10
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User Ratings
AteraHPE Systems Insight Manager (SIM)
Likelihood to Recommend
9.2
(94 ratings)
7.0
(1 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
9.4
(41 ratings)
7.0
(1 ratings)
Support Rating
9.0
(5 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
AteraHPE Systems Insight Manager (SIM)
Likelihood to Recommend
Atera
For small IT departments like mine, we need all the help we can get. The ability to build a Knowledge Base is great for sharing information with staff. We also needed a solution that was easy to get up and running. Atera is the only RMM that is priced by technician and price is a big concern when you work for a non-profit. I'm not sure how well suited Atera would be for a very large IT department.
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Hewlett Packard Enterprise
This software is suited for a smaller organization with a small datacenter that uses mainly HP hardware. Once the environment gets larger it would pay to move to some of their paid for products
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Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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Hewlett Packard Enterprise
  • HP Systems Insight Manager is very good at scanning for devices and adding them for monitoring is almost effortless.
  • HP Systems Insight Manager is very good at detecting most HP hardware and integrating with local management software.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Hewlett Packard Enterprise
  • I think some of the areas that HP Systems Insight Manager can improve is non HP hardware.
  • This software also sometimes struggles handling larger environments.
  • This software also has issues managing environments that aren't set up perfectly.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Hewlett Packard Enterprise
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Hewlett Packard Enterprise
For basic functions it's very easy to set up and use. However, for more advanced functions it takes a lot of time to figure out its quirks
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Hewlett Packard Enterprise
No answers on this topic
Implementation Rating
Atera
No answers on this topic
Hewlett Packard Enterprise
It's good for small organizations that use HP branded equipment
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Hewlett Packard Enterprise
Some of the other products I use for system management are HP SiteScope and SolarWinds Orion NPM and APM. SiteScope is another good HP product but it isn't very cost effective to use for general system management. It's good for performing complex alerting and monitoring. SolarWinds makes a great product but it is better geared for gathering statistics and performance data real-time and historically. Again the cost of this product makes it ineffective for general system monitoring.
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Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
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Hewlett Packard Enterprise
  • Since this software is free if you buy HP hardware the cost is nothing which is nice for cash strapped businesses.
  • This software has a somewhat difficult time handling large environments where systems are not configured perfectly for this software.
  • I would always recommend having multiples of this software installed for redundancy because generally unless it and the environment is properly configured it can require maintenance.
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ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.