Atera vs. HPE Systems Insight Manager (SIM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
HPE Systems Insight Manager (SIM)
Score 10.0 out of 10
N/A
HPE Systems Insight Manager (SIM) is a solution for managing hardware across a variety of HP servers, in addition to storage and networking product. Some key features include: Inventory Management and Reporting, Health Management, and Firmware and System Software Updates Management.N/A
Pricing
AteraHPE Systems Insight Manager (SIM)
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraHPE Systems Insight Manager (SIM)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Community Pulse
AteraHPE Systems Insight Manager (SIM)
Top Pros
Top Cons
Features
AteraHPE Systems Insight Manager (SIM)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
0% above category average
HPE Systems Insight Manager (SIM)
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.3
84 Ratings
24% above category average
HPE Systems Insight Manager (SIM)
-
Ratings
Remote monitoring9.383 Ratings00 Ratings
Network device monitoring8.672 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.0
83 Ratings
22% above category average
HPE Systems Insight Manager (SIM)
-
Ratings
Patch Management8.782 Ratings00 Ratings
Policy-based automation8.870 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
8% below category average
HPE Systems Insight Manager (SIM)
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraHPE Systems Insight Manager (SIM)
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Atera
Atera
Score 8.9 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.1 out of 10
Enterprises

No answers on this topic

ManageEngine Site24x7
ManageEngine Site24x7
Score 9.1 out of 10
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User Ratings
AteraHPE Systems Insight Manager (SIM)
Likelihood to Recommend
9.2
(86 ratings)
7.0
(1 ratings)
Likelihood to Renew
9.4
(4 ratings)
-
(0 ratings)
Usability
9.5
(33 ratings)
7.0
(1 ratings)
Support Rating
9.0
(5 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
AteraHPE Systems Insight Manager (SIM)
Likelihood to Recommend
Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
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Hewlett Packard Enterprise
This software is suited for a smaller organization with a small datacenter that uses mainly HP hardware. Once the environment gets larger it would pay to move to some of their paid for products
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Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
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Hewlett Packard Enterprise
  • HP Systems Insight Manager is very good at scanning for devices and adding them for monitoring is almost effortless.
  • HP Systems Insight Manager is very good at detecting most HP hardware and integrating with local management software.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Hewlett Packard Enterprise
  • I think some of the areas that HP Systems Insight Manager can improve is non HP hardware.
  • This software also sometimes struggles handling larger environments.
  • This software also has issues managing environments that aren't set up perfectly.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Hewlett Packard Enterprise
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Hewlett Packard Enterprise
For basic functions it's very easy to set up and use. However, for more advanced functions it takes a lot of time to figure out its quirks
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Hewlett Packard Enterprise
No answers on this topic
Implementation Rating
Atera
No answers on this topic
Hewlett Packard Enterprise
It's good for small organizations that use HP branded equipment
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Hewlett Packard Enterprise
Some of the other products I use for system management are HP SiteScope and SolarWinds Orion NPM and APM. SiteScope is another good HP product but it isn't very cost effective to use for general system management. It's good for performing complex alerting and monitoring. SolarWinds makes a great product but it is better geared for gathering statistics and performance data real-time and historically. Again the cost of this product makes it ineffective for general system monitoring.
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Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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Hewlett Packard Enterprise
  • Since this software is free if you buy HP hardware the cost is nothing which is nice for cash strapped businesses.
  • This software has a somewhat difficult time handling large environments where systems are not configured perfectly for this software.
  • I would always recommend having multiples of this software installed for redundancy because generally unless it and the environment is properly configured it can require maintenance.
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ScreenShots

Atera Screenshots

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