What users are saying about
Top Rated
90 Ratings
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Score 9 out of 100
4 Ratings
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Score 1.5 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    6.8

    Oracle IT Service Management Suite

    68%
    Oracle IT Service Management Suite ranks higher in 4/4 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Service restoration

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Self-service tools

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Change management

    Atera

    Feature Set Not Supported
    N/A
    6.0

    Oracle IT Service Management Suite

    60%
    Oracle IT Service Management Suite ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Change calendar

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Service-level management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    6.0

    Oracle IT Service Management Suite

    60%
    1 Rating

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Oracle IT Service Management Suite

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    Oracle IT Service Management Suite

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Oracle

    It is helpful when someone wants to reassign issues and delegate tasks to other co-workers. However, it is not a good place for documentation because it is difficult to navigate older issue tickets. This is my personal experience with RightNow, an Oracle application used to manage our incident reports and project tracking documents
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Oracle

    • It kept a log of all our issue tickets going back many years.
    • Oracle made it easy to collaborate on issue tickets and work with my team members.
    • It offered a number of features for formatting and inserting images and links, to make our issue tickets resemble an email.
    • Oracle helped our department to delegate issue tickets and monitor each other's projects.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Oracle

    • The search function was very poor, which made it difficult to find our issue tickets in RightNow.
    • The Reply feature was kind of messy at times, it was difficult to find out who originally sent in tickets and reply all to people.
    • It could have looked a bit sleeker, it looked somewhat outdated in the RightNow function.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Oracle IT Service Management Suite

    Starting Price

    Editions & Modules

    Oracle IT Service Management Suite editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      Oracle

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      Oracle

      No answers on this topic

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      Oracle

      No answers on this topic

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      Oracle

      • It was helpful because it was our only system for organizing incident reports, and it was where I worked 70% of the time to correspond with our customers.
      • The interface was sometimes time-consuming to use, and I wondered if there would have been a more streamlined program to use. It made our work seem slow at times.
      • This program did provide us with a back-log of all of our issues, so it was important for us to use to in order to find repeated incident reports.
      Read full review

      Screenshots

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