Atera vs. Scalefusion

As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.

There a few things I wish I knew before committing to this software. 1. If you plan to track locations of devices then it drains battery life of phones quickly, I had to reduce the location ping to every 15 minutes to mitigate the poor battery performance. 2. The built in mapping on the Scalefusion site is not very useful, you can only map one device at a time. I had to write an app to map all the devices onto one map. I offered to sell them my map, they did not reply and have since copied it, so now they have group mapping but it is not as good as mine. (no satellite view options and does not use google maps)

• Support, if you need them they are there and they always have the answers you need.
• The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
• I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
• The shared script library is an amazing resource for troubleshooting and streamlining.
• The development teams are open to adding features and have done so frequently based on user requests.

Incentivized

• Working on cloud. No physical device needed.
• Supports big number of devices.

Incentivized

• Some basic functions need some extra work
• Some basic things are behind paywalls
• Feature board is not credible. Ideas taking very, very long to implement
• Atera has no clear road map
• SNMP monitoring needs a make over and needs more options

Incentivized

• battery life of phones is dramatically affected if location is used

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

Incentivized

We need this type of software, Scalefusion although clunky, it does function. And their prices are good compared to the competition. Note I have not tried the competitions software, just looked at their prices.

This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!

Incentivized

Installation is easy. There is a steep learning curve of what the software can and cannot do. It is also quite comprehensive, so the is much to absorb. The user interface is not intuitive, many setting are buried very deep.

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

Incentivized

The support is quite good, usually you can get a response answer within an hour, however many issues take quite a while to resolve.

Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.

Incentivized

• We have been able to add new employees/devices without increasing my staff to support them.
• The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
• They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.

• Once we set up our device through Scalefusion we manage our devices from end to end. That's why it's cost friendly and easy to manage our environment.

Incentivized