What users are saying about
16 Ratings
19 Ratings
16 Ratings
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Score 8.7 out of 100
19 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

ClearCare

It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Ken Helfers | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.4
ClearCare
7.7
Real-time eligibility verification
athenaClinicals
9.3
ClearCare
7.1
Claims management
athenaClinicals
8.3
ClearCare
5.1
Coding
athenaClinicals
9.0
ClearCare
10.0
Patient billing
athenaClinicals
8.3
ClearCare
8.1
Financial Reporting
athenaClinicals
7.0
ClearCare
8.3

Patient Scheduling

athenaClinicals
8.2
ClearCare
8.2
Rule-based scheduling
athenaClinicals
7.7
ClearCare
8.0
Automated appointment reminders
athenaClinicals
8.3
ClearCare
7.5
Automated patient check-in
athenaClinicals
8.3
ClearCare
10.0
Multi-location support
athenaClinicals
8.3
ClearCare
7.2
Calendar interface
athenaClinicals
8.3
ClearCare
8.4

Electronic Medical Records

athenaClinicals
8.8
ClearCare
6.2
Charting / document management
athenaClinicals
8.9
ClearCare
7.7
Templates
athenaClinicals
8.9
ClearCare
5.7
Patient portal
athenaClinicals
10.0
ClearCare
7.1
Mobile/tablet support
athenaClinicals
8.3
ClearCare
6.3
Fax integration
athenaClinicals
9.9
ClearCare
7.0
Integration with other EMR and PM systems
athenaClinicals
7.6
ClearCare
6.0
Workflow automation
athenaClinicals
8.8
ClearCare
6.1
Speech recognition
athenaClinicals
9.0
ClearCare
5.0
Customization
athenaClinicals
7.2
ClearCare
6.0
E-prescribing
athenaClinicals
9.9
ClearCare
5.0

Medical Security and Privacy

athenaClinicals
8.4
ClearCare
6.2
HIPAA compliance
athenaClinicals
8.3
ClearCare
6.8
Role-based permission levels
athenaClinicals
9.9
ClearCare
8.0
Data backups and redundancy
athenaClinicals
8.3
ClearCare
5.1
Local mode / networking failsafe
athenaClinicals
7.0
ClearCare
4.7

Workflow and Scale

athenaClinicals
8.8
ClearCare
6.6
Task tracking
athenaClinicals
8.3
ClearCare
7.7
Specialty-specific workflows
athenaClinicals
8.3
ClearCare
5.0
Multi-office / multi-physician capabilities
athenaClinicals
9.9
ClearCare
7.0

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

ClearCare

  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
Anonymous | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

ClearCare

  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
Robin Helfers | TrustRadius Reviewer

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

ClearCare

ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Tiffany Amico | TrustRadius Reviewer

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

ClearCare

ClearCare 6.7
Based on 6 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Anonymous | TrustRadius Reviewer

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

ClearCare

ClearCare is great for the purpose of home care assistance is using it. UltiPro is more HR with a lot more options for certain information about clients and employees. Clear care also has billing and payroll in the system so there is no need to buy different software for billing.
Anonymous | TrustRadius Reviewer

Return on Investment

athenaClinicals

No answers on this topic

ClearCare

  • Same system for every location makes it easy for IT.
  • On the cheaper end of software.
  • Easily accessible from home/work/anywhere remote.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ClearCare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

athenaClinicals
6.8
ClearCare
8.4

Usability

athenaClinicals
8.2
ClearCare
9.0

Support Rating

athenaClinicals
9.0
ClearCare
6.7

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