What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 16 reviews and ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 20 reviews and ratings
Feature Set Ratings
- athenaClinicals ranks higher in 3 feature sets: Electronic Medical Records, Medical Security and Privacy, Workflow and Scale
- ClearCare ranks higher in 1 feature set: Patient Scheduling
- athenaClinicals and ClearCare are tied in 1 feature set: Billing and Claims Management
Billing and Claims Management

8.4
athenaClinicals
84%
8.4
ClearCare
84%
ClearCare ranks higher in 3/5 features
ClearCare ranks higher in 3/5 features
Real-time eligibility verification

9.3
93%
8 Ratings
8.0
80%
4 Ratings
Claims management

8.3
83%
8 Ratings
6.9
69%
3 Ratings
Coding

9.0
90%
7 Ratings
10.0
100%
5 Ratings
Patient billing

8.3
83%
8 Ratings
9.0
90%
10 Ratings
Financial Reporting

7.0
70%
8 Ratings
8.1
81%
9 Ratings
Patient Scheduling

8.2
athenaClinicals
82%
9.1
ClearCare
91%
ClearCare ranks higher in 5/5 features
ClearCare ranks higher in 5/5 features
Rule-based scheduling

7.7
77%
6 Ratings
9.0
90%
7 Ratings
Automated appointment reminders

8.3
83%
8 Ratings
9.0
90%
8 Ratings
Automated patient check-in

8.3
83%
7 Ratings
9.0
90%
4 Ratings
Multi-location support

8.3
83%
8 Ratings
9.2
92%
5 Ratings
Calendar interface

8.3
83%
6 Ratings
9.0
90%
7 Ratings
Electronic Medical Records

8.9
athenaClinicals
89%
8.5
ClearCare
85%
athenaClinicals ranks higher in 8/10 features
athenaClinicals ranks higher in 8/10 features
Charting / document management

8.9
89%
9 Ratings
8.9
89%
10 Ratings
Templates

8.9
89%
9 Ratings
7.8
78%
7 Ratings
Patient portal

10.0
100%
8 Ratings
9.0
90%
6 Ratings
Mobile/tablet support

8.4
84%
7 Ratings
8.7
87%
9 Ratings
Fax integration

9.9
99%
9 Ratings
9.0
90%
1 Rating
Integration with other EMR and PM systems

7.6
76%
9 Ratings
9.0
90%
1 Rating
Workflow automation

8.8
88%
9 Ratings
8.0
80%
4 Ratings
Speech recognition

9.0
90%
4 Ratings
9.0
90%
1 Rating
Customization

7.2
72%
9 Ratings
7.0
70%
5 Ratings
E-prescribing

9.9
99%
9 Ratings
9.0
90%
1 Rating
Medical Security and Privacy

8.4
athenaClinicals
84%
7.2
ClearCare
72%
athenaClinicals ranks higher in 2/4 features
athenaClinicals ranks higher in 2/4 features
HIPAA compliance

8.3
83%
18 Ratings
8.9
89%
15 Ratings
Role-based permission levels

9.9
99%
9 Ratings
9.0
90%
10 Ratings
Data backups and redundancy

8.3
83%
9 Ratings
9.0
90%
4 Ratings
Local mode / networking failsafe

7.0
70%
8 Ratings
2.1
21%
3 Ratings
Workflow and Scale

8.8
athenaClinicals
88%
8.7
ClearCare
87%
athenaClinicals ranks higher in 2/3 features
athenaClinicals ranks higher in 2/3 features
Task tracking

8.3
83%
9 Ratings
9.0
90%
10 Ratings
Specialty-specific workflows

8.3
83%
8 Ratings
8.0
80%
4 Ratings
Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
9.0
90%
2 Ratings
Attribute Ratings
- athenaClinicals is rated higher in 1 area: Support Rating
- ClearCare is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend

6.8
athenaClinicals
68%
9 Ratings
8.9
ClearCare
89%
11 Ratings
Usability

8.2
athenaClinicals
82%
1 Rating
9.0
ClearCare
90%
1 Rating
Support Rating

9.0
athenaClinicals
90%
2 Ratings
6.0
ClearCare
60%
4 Ratings
Likelihood to Recommend
athenaClinicals
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Medical student
FDM AcademyMedical Practice, 201-500 employees
ClearCare
It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy. For large scale, or complicated sales efforts it could use more features for tracking potential clients. If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Vice President
Always Best Care Senior ServicesHospital & Health Care, 11-50 employees
Pros
athenaClinicals
- Quality programs - able to see what measures are outstanding for the patient
- Reporting - able to report on multiple financial reports as well as clinical information
- Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care

Verified User
Director in Information Technology
Hospital & Health Care Company, 10,001+ employeesClearCare
- ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
- By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
- While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
- The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
- The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.

Verified User
Administrator in Human Resources
Individual & Family Services Company, 11-50 employeesCons
athenaClinicals
- The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
- It's difficult to name items because they are traditionally corrected very quickly

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesClearCare
- NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
- New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
- Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
- Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
President, Certified Senior Advisor
Always Best Care Senior Services of Louisville & Oldham CountyIndividual & Family Services, 11-50 employees
Pricing Details
athenaClinicals
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—ClearCare
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
athenaClinicals
athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

Verified User
Analyst in Information Technology
Computer Software Company, 11-50 employeesClearCare
ClearCare 9.0
Based on 1 answer
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Staff Coordinator
Home Instead Senior CareIndividual & Family Services, 501-1000 employees
Support Rating
athenaClinicals
athenaClinicals 9.0
Based on 2 answers
They are always there. Friendly and organized.

Verified User
Manager in Other
Health, Wellness and Fitness Company, 11-50 employeesClearCare
ClearCare 6.0
Based on 4 answers
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.

Verified User
Manager in Human Resources
Hospital & Health Care Company, 11-50 employeesAlternatives Considered
athenaClinicals
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Administrator, Nivano Ambulatory Surgery Center
Nivano HealthMedical Practice, 11-50 employees
ClearCare
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
Staff Coordinator
Home Instead Senior CareIndividual & Family Services, 501-1000 employees
Return on Investment
athenaClinicals
No answers on this topic
ClearCare
- I don't know that ClearCare has been the reason for growth directly, but it has allowed us to handle fluctuations in scheduling with more grace and ease.

Verified User
Manager in Human Resources
Hospital & Health Care Company, 11-50 employees