athenaClinicals vs. WellSky Personal Care

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 8.8 out of 10
N/A
N/AN/A
WellSky Personal Care
Score 8.2 out of 10
N/A
WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.N/A
Pricing
athenaClinicalsWellSky Personal Care
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaClinicalsWellSky Personal Care
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
athenaClinicalsWellSky Personal Care
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
9% above category average
WellSky Personal Care
8.2
11 Ratings
6% above category average
Real-time eligibility verification9.38 Ratings8.04 Ratings
Claims management8.38 Ratings6.93 Ratings
Coding9.07 Ratings10.05 Ratings
Patient billing8.38 Ratings8.111 Ratings
Financial Reporting7.08 Ratings8.010 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
3% above category average
WellSky Personal Care
8.1
10 Ratings
2% above category average
Rule-based scheduling7.76 Ratings7.28 Ratings
Automated appointment reminders8.38 Ratings9.08 Ratings
Automated patient check-in8.37 Ratings9.04 Ratings
Multi-location support8.38 Ratings9.25 Ratings
Calendar interface8.36 Ratings6.38 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
20% above category average
WellSky Personal Care
8.2
11 Ratings
12% above category average
Charting / document management8.99 Ratings8.111 Ratings
Templates8.99 Ratings8.07 Ratings
Patient portal10.08 Ratings8.17 Ratings
Mobile/tablet support8.47 Ratings7.210 Ratings
Fax integration9.99 Ratings9.01 Ratings
Integration with other EMR and PM systems7.69 Ratings9.01 Ratings
Workflow automation8.89 Ratings8.04 Ratings
Speech recognition9.04 Ratings9.01 Ratings
Customization7.29 Ratings7.06 Ratings
E-prescribing9.99 Ratings9.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
0% above category average
WellSky Personal Care
6.9
11 Ratings
19% below category average
HIPAA compliance8.39 Ratings9.010 Ratings
Role-based permission levels9.99 Ratings8.111 Ratings
Data backups and redundancy8.39 Ratings5.45 Ratings
Local mode / networking failsafe7.08 Ratings5.04 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
12% above category average
WellSky Personal Care
7.5
11 Ratings
4% below category average
Task tracking8.39 Ratings7.211 Ratings
Specialty-specific workflows8.38 Ratings6.25 Ratings
Multi-office / multi-physician capabilities9.99 Ratings9.02 Ratings
Best Alternatives
athenaClinicalsWellSky Personal Care
Small Businesses
Epic
Epic
Score 8.5 out of 10
athenaClinicals
athenaClinicals
Score 8.8 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.5 out of 10
Epic
Epic
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsWellSky Personal Care
Likelihood to Recommend
6.8
(9 ratings)
6.3
(12 ratings)
Usability
8.2
(1 ratings)
9.0
(1 ratings)
Support Rating
9.0
(1 ratings)
6.0
(2 ratings)
User Testimonials
athenaClinicalsWellSky Personal Care
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Read full review
WellSky
ClearCare/WellSky is not a software I would go out of my way to endorse. The coding bugs are numerous and fixing those bugs is not at all a priority. Unfortunately, it is still the most robust platform of it's kind - reporting, customization, integrations, automation capabilities, mobile app for caregivers - and with it becoming part of WellSky I am hopeful they will now have the resources to allocate for bug squishing
Read full review
Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Read full review
WellSky
  • Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
  • Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
  • Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
Read full review
Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Read full review
WellSky
  • ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic.
  • You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way.
  • The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.
Read full review
Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Read full review
WellSky
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
Read full review
Support Rating
athenahealth
They are always there. Friendly and organized.
Read full review
WellSky
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
Read full review
Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Read full review
WellSky
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
Read full review
Return on Investment
athenahealth
No answers on this topic
WellSky
  • POSITIVE IMPACT: We can access almost any metric related to the business and build reports that allow us to set goals, identify potential issues, maintain oversight, and automate workflows with the report scheduling
  • NEGATIVE IMPACT: We've been dealing with the same software bugs for over 5 years now, they slow productivity, create room for user error, require workarounds to be created, you name it, just a lot of work to make the platform's shortcomings better since they refuse to do it for us
Read full review
ScreenShots