9 Ratings
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Score 7.8 out of 100
152 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Cloud PBX

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    7.7

    Cisco Unified Communications Manager (Call Manager)

    77%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.7
    77%
    18 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.0
    70%
    27 Ratings

    User templates

    N/A
    0 Ratings
    8.5
    85%
    36 Ratings

    Call reports

    N/A
    0 Ratings
    6.7
    67%
    35 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Call Management

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    7.7

    Cisco Unified Communications Manager (Call Manager)

    77%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.7
    87%
    39 Ratings

    Call recording

    N/A
    0 Ratings
    6.8
    68%
    26 Ratings

    Call park

    N/A
    0 Ratings
    8.6
    86%
    35 Ratings

    Call screening

    N/A
    0 Ratings
    6.5
    65%
    32 Ratings

    Message alerts

    N/A
    0 Ratings
    7.8
    78%
    36 Ratings

    VoIP system collaboration

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    8.3

    Cisco Unified Communications Manager (Call Manager)

    83%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    8.7
    87%
    27 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.2
    82%
    37 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.1
    81%
    14 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    Mobile apps

    AudioCodes Mediant SBCs

    Feature Set Not Supported
    N/A
    8.0

    Cisco Unified Communications Manager (Call Manager)

    80%
    Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.1
    81%
    23 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    21 Ratings

    Attribute Ratings

    • AudioCodes Mediant Enterprise Session Border Controllers (E-SBCs) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    AudioCodes Mediant SBCs

    100%
    1 Rating
    8.4

    Cisco Unified Communications Manager (Call Manager)

    84%
    42 Ratings

    Likelihood to Renew

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    1 Rating

    Usability

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    7.4

    Cisco Unified Communications Manager (Call Manager)

    74%
    4 Ratings

    Support Rating

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    8.1

    Cisco Unified Communications Manager (Call Manager)

    81%
    27 Ratings

    Implementation Rating

    AudioCodes Mediant SBCs

    N/A
    0 Ratings
    10.0

    Cisco Unified Communications Manager (Call Manager)

    100%
    2 Ratings

    Likelihood to Recommend

    AudioCodes

    The E-SBC works well in situations where you are working with multiple carriers and/or multiple phone systems and need to route either by IP, sender info or inbound phone numbers.
    I find that companies that require faxing to go through the E-SBC seem to be a little less stable than competitor devices.
    Read full review

    Cisco

    The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
    Read full review

    Pros

    AudioCodes

    • High capacity for call volume in a chassis with a low rack space requirement makes this gateway a great solution especially when you need more than one!
    • The ability to have redundant interfaces to the carrier, the network & redundant power supplies, makes these devices perfect for disaster recovery planning.
    • Ease of configuration via GUI without having specific CLI experience makes it a pleasure to implement the AudioCodes E-SBC with various circuit types. The GUI is particularly helpful when you are about to add a parameter that is incorrect and the device changes the color to let you know.
    • The low price tag compared to other brands, helps customers easily deploy these gateways to more sites with less cost overhead than others.
    • The SBC/firewall capabilities of these devices make it very simple to allow or block traffic from specific IP's or proxy groups
    • AudioCodes support is fantastic. They are helpful to diagnose issues even after it becomes clear that the problem is outside the device and with the carrier or network.
    Read full review

    Cisco

    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Read full review

    Cons

    AudioCodes

    • I believe the help files need to have more information about why certain options should be used rather than just a list of possible choices. Some choices obviously require a wealth of information or experience, but having just a bit more info in the help file would save research time.
    • I'd like to see a user side option to be able to ping and trace route testing without having to be in another admin interface.
    • The message log function is great for watching SIP packets stream but needs more options for pausing to capture when there are a lot of calls coming through.
    • In my opinion, the route tables & configurations for proxies and groups need some massaging. The normal config options could be placed on one screen and then have a choice to go to "extended" mode for less-used items. This would make implementation faster as there are so many options now that it can be hard to see the few that are needed for general configuration.
    • I would love to see a screen that would allow the formation of a "SIP Ladder" where you could enter a source and/or destination IP and have the gateway show you the communication rather than pouring through logs. This is something that various carriers and even Wireshark are doing now but it would be great to have this option from the gateway's perspective as it would make it easier to compare with the outside traffic diagrams without having a senior network tech having to help.
    Read full review

    Cisco

    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Read full review

    Pricing Details

    AudioCodes Mediant SBCs

    Starting Price

    Editions & Modules

    AudioCodes Mediant SBCs editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Cisco Unified Communications Manager (Call Manager)

      Starting Price

      Editions & Modules

      Cisco Unified Communications Manager (Call Manager) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Must contact sales team for pricing

        Likelihood to Renew

        AudioCodes

        No answers on this topic

        Cisco

        We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
        Read full review

        Usability

        AudioCodes

        No answers on this topic

        Cisco

        Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
        Read full review

        Support Rating

        AudioCodes

        No answers on this topic

        Cisco

        CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
        Read full review

        Implementation Rating

        AudioCodes

        No answers on this topic

        Cisco

        This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
        Read full review

        Alternatives Considered

        AudioCodes

        AudioCodes E-SBC's are preferred for use with our VOIP customers due to their ability to scale up and interface with multiple networks in a single chassis for far less than other competitors. We have found that the AudioCodes devices routinely come with more power at the base level than others as well.
        Read full review

        Cisco

        We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
        Read full review

        Return on Investment

        AudioCodes

        • Positive - My company has been able to retain business due to the low cost of the AudioCodes devices when compared to the other brands that some customers purchase through other vendors.
        • Positive - RMA is easy when it appears a card or module might be at issue, AudioCodes support is speedy to replace which grows customer confidence.
        • The ability to order, assemble, configure and ship multiple units to replace aged or failing gateways allowed us to impress the customer and gain more business.
        • The reliability of the devices with very lengthy up-time and little to no reboots has impressed customers greatly.
        Read full review

        Cisco

        • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
        • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
        • High Costs - the cost of both the license and the maintenance was much higher than other systems.
        Read full review

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