2 Reviews and Ratings
27 Reviews and Ratings
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For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal levelIncentivized
I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).Incentivized
Seamless and powerful transition to real person supportNot overly technical to implement in first instanceIntuitive conversational flow is paramount and delivered near-perfectlyIncentivized
Collect email and phone number easilyprovide 24/7 customer support to your customersMore than one ways for people to opt into your botgreat way to provide offers and sales to your subscribers via messengerGreat to build a relationship with your followers on InstagramIncentivized
Issues with other languages, such as Spanish currentlyExpensive but arguably represents solid ValueNo version controlIncentivized
Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.Incentivized
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.Incentivized
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.Incentivized
Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramountIncentivized
I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.Incentivized
ROI as end customers and end user appreciates new innovationsIncrease on customer retention as it's cutting edgeEnterprise level customer acquisition uptick as new partnerships shineIncentivized
For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.Incentivized