Enterprise level AI technology to make conversations and UI seamless
May 06, 2022

Enterprise level AI technology to make conversations and UI seamless

Matthew Rodham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaamo

Being in a consultative role with organisations, my role within the group is to translate complex business challenges into technical solutions through the use of strategy, creativity and technology. Avaamo is a innovative conversational interface provider that makes UI all the more seemless
  • Seamless and powerful transition to real person support
  • Not overly technical to implement in first instance
  • Intuitive conversational flow is paramount and delivered near-perfectly
  • Issues with other languages, such as Spanish currently
  • Expensive but arguably represents solid Value
  • No version control
  • World-class AI
  • Cloud based platform
  • UI orientated approach to customer support
  • ROI as end customers and end user appreciates new innovations
  • Increase on customer retention as it's cutting edge
  • Enterprise level customer acquisition uptick as new partnerships shine
Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramount

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For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal level