Avaamo vs. Microsoft 365 Copilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avaamo
Score 7.0 out of 10
N/A
Avaamo headquartered in Los Gatos provides AI and chatbot building technology for sales, support, or IT operations.N/A
Microsoft 365 Copilot
Score 8.3 out of 10
N/A
For enterprises, Microsoft 365 Copilot (or just Microsoft Copilot) is a generative AI operating as an intelligent virtual assistant for work. Through a chat interface, business users can use it to solve a variety of complex tasks.
$31.50
per month per user
Pricing
AvaamoMicrosoft 365 Copilot
Editions & Modules
No answers on this topic
Microsoft Copilot
$31.50
per month per user
Offerings
Pricing Offerings
AvaamoMicrosoft 365 Copilot
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing shown is based on an annual commitment. Discount available for annual payment.
More Pricing Information
Best Alternatives
AvaamoMicrosoft 365 Copilot
Small Businesses
Front
Front
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10

No answers on this topic

Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Oracle Digital Assistant
Oracle Digital Assistant
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AvaamoMicrosoft 365 Copilot
Likelihood to Recommend
8.0
(1 ratings)
8.3
(14 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(2 ratings)
Usability
-
(0 ratings)
8.2
(13 ratings)
User Testimonials
AvaamoMicrosoft 365 Copilot
Likelihood to Recommend
Avaamo
For a customer centric organisation looking for a future proof approach towards customer service this could be very much be well suited if you have the capital and/or patience. Providing intuitive AI that can provide huge value to enterprise organisations, but perhaps less so to smaller ones that could deal with the customer experience on a more human / personal level
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Microsoft
I highly recommend its usage in Teams meetings to prepare a session transcript, meeting minutes,
next steps and recognize speech by person. Also within the meeting recording, there is separation between the people talking at the time. The Copilot image creation is very accurate and useful to
customize my PowerPoint presentations and other documents
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Pros
Avaamo
  • Seamless and powerful transition to real person support
  • Not overly technical to implement in first instance
  • Intuitive conversational flow is paramount and delivered near-perfectly
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Microsoft
  • Good analysis of the ticket system at the service desk, so that this can be anticipated properly
  • For the management of IT environments, quick examples of scripting for desired solutions
  • For consultants and managers, they co-pilot a technical report into language understandable to a non-technical client, including a visual summary.
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Cons
Avaamo
  • Issues with other languages, such as Spanish currently
  • Expensive but arguably represents solid Value
  • No version control
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Microsoft
  • The quality of image generation in Microsoft Copilot could be improved. Compared to other AI platforms, Copilot's images often fall short in quality and frequently contain typos.
  • When generating agents and chatbots, Microsoft Copilot currently doesn't appear to support file download functionality.
  • The email reply function is useful, but the responses can sometimes be overly elaborate. It would be helpful to have more options for adjusting the tone.
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Likelihood to Renew
Avaamo
No answers on this topic
Microsoft
Absolutely!!! I have a high regard for the product and will use it for years to come.
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Usability
Avaamo
No answers on this topic
Microsoft
it is nearly perfect and it’s usability one of the main factors and contributing to the score is how versatile this tool is. it is vastly usable in a multitude of circumstances, and has a few limitations, but overall this product works well for what it is intended. It is very helpful for some otherwise time consuming tasks.
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Alternatives Considered
Avaamo
Avaamo becomes clearly the stand-out option of the 2020s as other platforms don't quite stack up. The team at Avaamo are at the forefront of the technology and the only way is up. This is not for every organisation as it's very much enterprise level but if your aim is the experience of the end user then Avaamo or a very similar option will be paramount
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Microsoft
I think It lost the race for now. I don't think Microsoft will keep investing on it since we have better tools outside their environment. In my opinion, Microsoft Copilot is not even in the benchmark tools and in the race for AGI. I think Microsoft is way behind and Microsoft Copilot suffered the lack of investment like the one made by its competitors.
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Return on Investment
Avaamo
  • ROI as end customers and end user appreciates new innovations
  • Increase on customer retention as it's cutting edge
  • Enterprise level customer acquisition uptick as new partnerships shine
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Microsoft
  • Copilot has had a huge positive impact on my productivity. My job requires a lot of author and customer interaction, so since I use Copilot, I dont need to spend hours in my workday answering emails.
  • Copilot has also helped with my data analysis skills. I use the data analysis to create proposals and I have noticed a significant increase in project approvals after I have started using Copilot.
  • One of the business objectives of my company is to create high quality education resources. Since Copilot is integrated across platforms and departments in all office locations across the world, it has helped streamline operations in my company. This has definitely supported in achieving this objective.
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ScreenShots