Avalara vs LOVAT

• Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
• The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!

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• Variety of subscription plans which are flexible thanks to possibilities of purchasing various add-ons.
• Tax audit reports which are available for download is a great feature that allows us to have a deeper look to our transactions from different sales channels of ours.
• The support team in always helped us with difficulties or questions that we had on different stages while working with LOVAT

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• In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
• I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.

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• Some processes take extra time
• It will take some time and preferably a demo call with the support team to learn how to use the software yourself
• Unfortunately, consultation on really difficult questions can be obtained only for an additional fee

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• Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
• Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
• With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.

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• Good functionality and regular update of the services.
• This software is a good value for money especially taking into account a not very high price.
• The support team is professional but available only at weekdays.
• For the moment the support language is only English that may cause some inconvenience.

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