Avalara
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Top Rated
572 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 572 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 16 reviews and ratings
Feature Set Ratings
- LOVAT ranks higher in 2 feature sets: Type of tax, Tax Reporting & Compliance
Type of tax

7.6
Avalara
76%
9.7
LOVAT
97%
Avalara ranks higher in 2/4 features
Avalara ranks higher in 2/4 features
Sales and Use Taxes

8.7
87%
216 Ratings
9.6
96%
9 Ratings
Cross-border Taxes

8.3
83%
46 Ratings
N/A
0 Ratings
VAT / GST Taxes

6.7
67%
38 Ratings
9.8
98%
13 Ratings
Energy and Fuel Taxes

6.6
66%
20 Ratings
N/A
0 Ratings
Tax Reporting & Compliance

8.0
Avalara
80%
9.6
LOVAT
96%
LOVAT ranks higher in 4/7 features
LOVAT ranks higher in 4/7 features
Geolocation for Tax Assessment

8.2
82%
120 Ratings
9.6
96%
13 Ratings
3rd-Party Software Integrations

7.9
79%
160 Ratings
N/A
0 Ratings
Tax Data Reporting

8.2
82%
182 Ratings
9.6
96%
13 Ratings
Compliance Administration Management

7.7
77%
135 Ratings
9.4
94%
12 Ratings
Tax Exemption Processing

8.3
83%
148 Ratings
N/A
0 Ratings
Tax Document Management

8.0
80%
141 Ratings
10.0
100%
13 Ratings
Complex Tax Scenario Management

7.6
76%
95 Ratings
N/A
0 Ratings
Attribute Ratings
- LOVAT is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.2
Avalara
82%
331 Ratings
9.8
LOVAT
98%
13 Ratings
Likelihood to Renew

9.1
Avalara
91%
20 Ratings
LOVAT
N/A
0 Ratings
Usability

8.2
Avalara
82%
323 Ratings
LOVAT
N/A
0 Ratings
Availability

8.3
Avalara
83%
14 Ratings
LOVAT
N/A
0 Ratings
Performance

8.3
Avalara
83%
14 Ratings
LOVAT
N/A
0 Ratings
Support Rating

3.6
Avalara
36%
23 Ratings
LOVAT
N/A
0 Ratings
In-Person Training

8.0
Avalara
80%
2 Ratings
LOVAT
N/A
0 Ratings
Online Training

7.3
Avalara
73%
3 Ratings
LOVAT
N/A
0 Ratings
Implementation Rating

6.8
Avalara
68%
389 Ratings
LOVAT
N/A
0 Ratings
Product Scalability

8.3
Avalara
83%
7 Ratings
LOVAT
N/A
0 Ratings
Likelihood to Recommend
Avalara
I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.

Verified User
Employee in Finance and Accounting
Wholesale Company, 51-200 employeesLOVAT
You need a way to calculate VAT on your remote sales and store tax documents electronically. As part of your evaluation, I would include LOVAT as an option. With LOVAT, we can also avoid asking clients to provide additional information at check out, which keeps our conversion rate higher. It's so easy to upload tax data, calculate VAT, and submit VAT forms
Cost Accountant
Inspire Community TrustCivic & Social Organization, 51-200 employees
Pros
Avalara
- Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
- The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Chief Financial Officer
US DigitalElectrical & Electronic Manufacturing, 51-200 employees
LOVAT
- Variety of subscription plans which are flexible thanks to possibilities of purchasing various add-ons.
- Tax audit reports which are available for download is a great feature that allows us to have a deeper look to our transactions from different sales channels of ours.
- The support team in always helped us with difficulties or questions that we had on different stages while working with LOVAT
Sinior Accountant
Carver CompaniesLogistics & Supply Chain, 501-1000 employees
Cons
Avalara
- In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
- I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
Senior Accountant
AdventSource Inc.Religious Institutions, 11-50 employees
LOVAT
- Some processes take extra time
- It will take some time and preferably a demo call with the support team to learn how to use the software yourself
- Unfortunately, consultation on really difficult questions can be obtained only for an additional fee
Senior Accountant
Advisory365Management Consulting, 51-200 employees
Pricing Details
Avalara
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$21 per month
Avalara Editions & Modules
—
Additional Pricing Details
—LOVAT
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$40 Best option for small sellers and new companies
LOVAT Editions & Modules
Edition
Start-Up | 40/month1 |
---|---|
Standard | 80/month2 |
Premium | 500/month3 |
- Best option for small sellers and new companies
- Most popular option for your VAT Compliance
- Top quality level of VAT Compliance
Additional Pricing Details
For the complete version of the pricing with all addons and to calculate your fee please visit our websiteLikelihood to Renew
Avalara
Avalara 9.1
Based on 20 answers
I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
Accounting Manager
Cavender's Boot CityRetail, 501-1000 employees
LOVAT
No score
No answers yet
No answers on this topic
Usability
Avalara
Avalara 8.2
Based on 323 answers
I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
Account Executive
Albert | Learn By DoingComputer Software, 11-50 employees
LOVAT
No score
No answers yet
No answers on this topic
Reliability and Availability
Avalara
Avalara 8.3
Based on 14 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Accounting Ma
Digital Ally IncElectrical/Electronic Manufacturing, 51-200 employees
LOVAT
No score
No answers yet
No answers on this topic
Performance
Avalara
Avalara 8.3
Based on 14 answers
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
Accounting Manager
Cavender's Boot CityRetail, 501-1000 employees
LOVAT
No score
No answers yet
No answers on this topic
Support Rating
Avalara
Avalara 3.6
Based on 23 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.

Verified User
Manager in Finance and Accounting
Veterinary Company, 201-500 employeesLOVAT
No score
No answers yet
No answers on this topic
In-Person Training
Avalara
Avalara 8.0
Based on 2 answers
I wasn't here when they first started with Avalara.
Sales Tax Administrator
The Merit Distribution Group, LLCWholesale, 201-500 employees
LOVAT
No score
No answers yet
No answers on this topic
Online Training
Avalara
Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Sr. Accountant
DVL Group IncEnvironmental Services, 51-200 employees
LOVAT
No score
No answers yet
No answers on this topic
Implementation Rating
Avalara
Avalara 6.8
Based on 389 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.

Verified User
Manager in Human Resources
Wholesale Company, 1001-5000 employeesLOVAT
No score
No answers yet
No answers on this topic
Alternatives Considered
Avalara
We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
CFO (Chief Financial Officer)
The Lab Depot IncConsumer Goods, 11-50 employees
LOVAT
Lovat is a product which is favorable in terms of cost, unlike the many tax software which are expensive and not affordable.Also, Lovat has some flexibility, where different procedures based on the companies demands can be personalized to suit its needs. Lastly, Lovat works in hand with the many programs that are in the accounting area.
Accounting Clerk
Real FloorsConstruction, 51-200 employees
Scalability
Avalara
Avalara 8.3
Based on 7 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company

Verified User
Employee in Finance and Accounting
Building Materials Company, 501-1000 employeesLOVAT
No score
No answers yet
No answers on this topic
Return on Investment
Avalara
- Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
- Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
- With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.

Verified User
Supervisor in Finance and Accounting
Industrial Automation Company, 501-1000 employeesLOVAT
- Good functionality and regular update of the services.
- This software is a good value for money especially taking into account a not very high price.
- The support team is professional but available only at weekdays.
- For the moment the support language is only English that may cause some inconvenience.
Certified Public Accountant
Levi ConsultingManagement Consulting, 51-200 employees