What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
526 Ratings
8 Ratings

Avalara

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
526 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Likelihood to Recommend

Avalara

Avatax is well suited to how we process orders. Our website goes to Avatax to calculate an initial sales tax amount right when an order is placed on our website. Once the order has been picked and packed it is fulfilled and then finalized the sales tax amount through Avatax. This is exactly what we need it to do!
Bruce Griffith | TrustRadius Reviewer

LOVAT

Lovat has all the useful features for the needs of my small businesses. The best part about Lovat is that even lay users with no accounting knowledge can find it easy to use this soft. Besides, Lovat has well-explained tax policies, which are essential in noting or understanding the entire business operations. Lastly, for filing returns, Lovatis the savior, for small enterprise.
Christin Pink | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.5
LOVAT
10.0
Sales and Use Taxes
Avalara
9.2
LOVAT
10.0
Cross-border Taxes
Avalara
8.7
LOVAT
VAT / GST Taxes
Avalara
7.7
LOVAT
10.0
Energy and Fuel Taxes
Avalara
8.2
LOVAT

Tax Reporting & Compliance

Avalara
8.4
LOVAT
9.6
Geolocation for Tax Assessment
Avalara
8.8
LOVAT
9.5
3rd-Party Software Integrations
Avalara
8.1
LOVAT
Tax Data Reporting
Avalara
8.6
LOVAT
9.8
Compliance Administration Management
Avalara
8.5
LOVAT
9.6
Tax Exemption Processing
Avalara
8.5
LOVAT
Tax Document Management
Avalara
8.7
LOVAT
9.7
Complex Tax Scenario Management
Avalara
8.0
LOVAT

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

LOVAT

  • First of all, this is the pricing, it is really small for such processes even if you want to add any additional services.
  • Integration with our web shop directly in the account. All data from our store with few clicks.
Bohdan Okhrimchuk | TrustRadius Reviewer

Cons

Avalara

  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Anonymous | TrustRadius Reviewer

LOVAT

  • They have live chat support only during working hours. It would be great to have a 24/7 live chat.
  • LOVAT should be quite flexible for some editing.
  • LOVAT should include a CRM solution, which could be a better way.
Betty Bunny | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.5
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.8
Based on 286 answers
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process
Jere Allen | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 8.7
Based on 13 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.9
Based on 13 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 7.4
Based on 20 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 8.0
Based on 363 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.
Marcus Warolin | TrustRadius Reviewer

LOVAT

Lovat has a design that is well explained, something which is not seen on many of these applications. Again, Lovat has full information and features on dealing with tax, from the filing of returns, to even the deduction of taxes in different business activities. Finally, Lovat is applicable globally, meaning, different states can comfortably use the tool
Becky Rahma | TrustRadius Reviewer

Scalability

Avalara

Avalara 9.1
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • The ability to stay up to date with the myriad of taxing locals saves a great deal.
  • Avalara's experience in getting a new user up to speed and set up is substantially faster than trying to do it yourself. And beyond faster, it will be more correct, causing less issues to solve down the road.
Jeff Hinrichs | TrustRadius Reviewer

LOVAT

  • LOVAT eliminates the professional help or assistance we require for tax consultations.
  • Also, LOVAT ensures we do not have fights with the ruling governments.
  • Lastly, LOVAT makes the process of filing returns immediately, hence, we discover our profits or losses on time.
Raymold Mhenga | TrustRadius Reviewer

Screenshots

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Avalara Editions & Modules

Additional Pricing Details

LOVAT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LOVAT Editions & Modules

Edition
Start-Up40/month1
Standard72/month2
Premium495/month3
  1. Best option for small sellers and new companies
  2. Most popular option for your VAT Compliance
  3. Top quality level of VAT Compliance
Additional Pricing Details
For the complete version of the pricing with all addons and to calculate your fee please visit: https://vatcompliance.co/lovat-pricing

Rating Summary

Add comparison