Avalara vs LOVAT | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 526 reviews and ratings

Score 10 out of 10

Based on 8 reviews and ratings

Feature Rating Comparison

Avalara

LOVAT

Sales and Use Taxes

Cross-border Taxes

VAT / GST Taxes

Energy and Fuel Taxes

Avalara

LOVAT

Geolocation for Tax Assessment

3rd-Party Software Integrations

Tax Data Reporting

Compliance Administration Management

Tax Exemption Processing

Tax Document Management

Complex Tax Scenario Management

Pros

Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!

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Chief Financial Officer

US DigitalElectrical & Electronic Manufacturing, 51-200 employees

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First of all, this is the pricing, it is really small for such processes even if you want to add any additional services.
Integration with our web shop directly in the account. All data from our store with few clicks.

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Bohdan Okhrimchuk

Account Executive

PrecoroInformation Technology & Services, 11-50 employees

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Cons

CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.

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Verified User

Manager in Finance and Accounting

Non-profit Organization Management Company, 51-200 employees

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They have live chat support only during working hours. It would be great to have a 24/7 live chat.
LOVAT should be quite flexible for some editing.
LOVAT should include a CRM solution, which could be a better way.

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Certified Public Accountant

Insteel limitedConstruction, 51-200 employees

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Likelihood to Renew

Avalara 9.5

Based on 18 answers

Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner

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Matt Farmer, CPA, CGMA

Controller

Keypoint IntelligenceInformation Services, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

Avalara 8.8

Based on 286 answers

Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process

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CFO (Chief Financial Officer)

The Lab Depot IncConsumer Goods, 11-50 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Avalara 8.7

Based on 13 answers

I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.

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Accounting Ma

Digital Ally IncElectrical/Electronic Manufacturing, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

Avalara 8.9

Based on 13 answers

For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.

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Sr. Accountant

DVL Group IncEnvironmental Services, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Avalara 7.4

Based on 20 answers

Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.

Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.

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Verified User

Manager in Finance and Accounting

Veterinary Company, 201-500 employees

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No score

No answers yet

No answers on this topic

In-Person Training

Avalara 8.0

Based on 2 answers

not applicable

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Tax Analyst

Core-MarkTobacco, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Online Training

Avalara 7.3

Based on 3 answers

The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.

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Sr. Accountant

DVL Group IncEnvironmental Services, 51-200 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Avalara 8.0

Based on 363 answers

The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.

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Verified User

Manager in Human Resources

Wholesale Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.

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Financial Controller

Seeking Health, LLCRetail, 11-50 employees

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Lovat has a design that is well explained, something which is not seen on many of these applications. Again, Lovat has full information and features on dealing with tax, from the filing of returns, to even the deduction of taxes in different business activities. Finally, Lovat is applicable globally, meaning, different states can comfortably use the tool

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Financial Analyst

SilvacomManagement Consulting, 11-50 employees

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Scalability

Avalara 9.1

Based on 6 answers

There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company

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Verified User

Employee in Finance and Accounting

Building Materials Company, 501-1000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

The ability to stay up to date with the myriad of taxing locals saves a great deal.
Avalara's experience in getting a new user up to speed and set up is substantially faster than trying to do it yourself. And beyond faster, it will be more correct, causing less issues to solve down the road.

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Director of IT

DelascoMedical Device, 11-50 employees

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LOVAT eliminates the professional help or assistance we require for tax consultations.
Also, LOVAT ensures we do not have fights with the ruling governments.
Lastly, LOVAT makes the process of filing returns immediately, hence, we discover our profits or losses on time.

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Accounting Clerk

Ascent ResourcesOil & Energy, 51-200 employees

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Screenshots

See All (5) Avalara Screenshots

See All (3) LOVAT Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Avalara Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

LOVAT Editions & Modules

Edition

Start-Up	40/month¹
Standard	72/month²
Premium	495/month³

Best option for small sellers and new companies
Most popular option for your VAT Compliance
Top quality level of VAT Compliance

Additional Pricing Details

For the complete version of the pricing with all addons and to calculate your fee please visit: https://vatcompliance.co/lovat-pricing

Rating Summary

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

Avalara

LOVAT

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