What users are saying about
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Top Rated
572 Ratings
16 Ratings

Avalara

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Top Rated
572 Ratings
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Score 8.3 out of 100
16 Ratings
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Score 9.8 out of 100

Feature Set Ratings

  • LOVAT ranks higher in 2 feature sets: Type of tax, Tax Reporting & Compliance

Type of tax

7.6

Avalara

76%
9.7

LOVAT

97%
Avalara ranks higher in 2/4 features

Sales and Use Taxes

8.7
87%
216 Ratings
9.6
96%
9 Ratings

Cross-border Taxes

8.3
83%
46 Ratings
N/A
0 Ratings

VAT / GST Taxes

6.7
67%
38 Ratings
9.8
98%
13 Ratings

Energy and Fuel Taxes

6.6
66%
20 Ratings
N/A
0 Ratings

Tax Reporting & Compliance

8.0

Avalara

80%
9.6

LOVAT

96%
LOVAT ranks higher in 4/7 features

Geolocation for Tax Assessment

8.2
82%
120 Ratings
9.6
96%
13 Ratings

3rd-Party Software Integrations

7.9
79%
160 Ratings
N/A
0 Ratings

Tax Data Reporting

8.2
82%
182 Ratings
9.6
96%
13 Ratings

Compliance Administration Management

7.7
77%
135 Ratings
9.4
94%
12 Ratings

Tax Exemption Processing

8.3
83%
148 Ratings
N/A
0 Ratings

Tax Document Management

8.0
80%
141 Ratings
10.0
100%
13 Ratings

Complex Tax Scenario Management

7.6
76%
95 Ratings
N/A
0 Ratings

Attribute Ratings

  • LOVAT is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Avalara

82%
331 Ratings
9.8

LOVAT

98%
13 Ratings

Likelihood to Renew

9.1

Avalara

91%
20 Ratings

LOVAT

N/A
0 Ratings

Usability

8.2

Avalara

82%
323 Ratings

LOVAT

N/A
0 Ratings

Availability

8.3

Avalara

83%
14 Ratings

LOVAT

N/A
0 Ratings

Performance

8.3

Avalara

83%
14 Ratings

LOVAT

N/A
0 Ratings

Support Rating

3.6

Avalara

36%
23 Ratings

LOVAT

N/A
0 Ratings

In-Person Training

8.0

Avalara

80%
2 Ratings

LOVAT

N/A
0 Ratings

Online Training

7.3

Avalara

73%
3 Ratings

LOVAT

N/A
0 Ratings

Implementation Rating

6.8

Avalara

68%
389 Ratings

LOVAT

N/A
0 Ratings

Product Scalability

8.3

Avalara

83%
7 Ratings

LOVAT

N/A
0 Ratings

Likelihood to Recommend

Avalara

I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
Anonymous | TrustRadius Reviewer

LOVAT

You need a way to calculate VAT on your remote sales and store tax documents electronically. As part of your evaluation, I would include LOVAT as an option. With LOVAT, we can also avoid asking clients to provide additional information at check out, which keeps our conversion rate higher. It's so easy to upload tax data, calculate VAT, and submit VAT forms
Martin Cole | TrustRadius Reviewer

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

LOVAT

  • Variety of subscription plans which are flexible thanks to possibilities of purchasing various add-ons.
  • Tax audit reports which are available for download is a great feature that allows us to have a deeper look to our transactions from different sales channels of ours.
  • The support team in always helped us with difficulties or questions that we had on different stages while working with LOVAT
Marco Barsanti | TrustRadius Reviewer

Cons

Avalara

  • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
  • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
Bruce Griffith | TrustRadius Reviewer

LOVAT

  • Some processes take extra time
  • It will take some time and preferably a demo call with the support team to learn how to use the software yourself
  • Unfortunately, consultation on really difficult questions can be obtained only for an additional fee
Robert Carley | TrustRadius Reviewer

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$21 per month

Avalara Editions & Modules

Additional Pricing Details

LOVAT

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$40 Best option for small sellers and new companies

LOVAT Editions & Modules

Edition
Start-Up40/month1
Standard80/month2
Premium500/month3
  1. Best option for small sellers and new companies
  2. Most popular option for your VAT Compliance
  3. Top quality level of VAT Compliance
Additional Pricing Details
For the complete version of the pricing with all addons and to calculate your fee please visit our website

Likelihood to Renew

Avalara

Avalara 9.1
Based on 20 answers
I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
Jessica Gorbett | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Usability

Avalara

Avalara 8.2
Based on 323 answers
I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
Andy Webber | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Reliability and Availability

Avalara

Avalara 8.3
Based on 14 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Performance

Avalara

Avalara 8.3
Based on 14 answers
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
Jessica Gorbett | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Support Rating

Avalara

Avalara 3.6
Based on 23 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
I wasn't here when they first started with Avalara.
Janey Graves | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Implementation Rating

Avalara

Avalara 6.8
Based on 389 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Alternatives Considered

Avalara

We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
Jere Allen | TrustRadius Reviewer

LOVAT

Lovat is a product which is favorable in terms of cost, unlike the many tax software which are expensive and not affordable.Also, Lovat has some flexibility, where different procedures based on the companies demands can be personalized to suit its needs. Lastly, Lovat works in hand with the many programs that are in the accounting area.
Christin Pink | TrustRadius Reviewer

Scalability

Avalara

Avalara 8.3
Based on 7 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

LOVAT

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
  • Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
  • With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.
Anonymous | TrustRadius Reviewer

LOVAT

  • Good functionality and regular update of the services.
  • This software is a good value for money especially taking into account a not very high price.
  • The support team is professional but available only at weekdays.
  • For the moment the support language is only English that may cause some inconvenience.
Paul Moores | TrustRadius Reviewer

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