Avalaras AvaTax Review.
November 02, 2025

Avalaras AvaTax Review.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • CertCapture

Overall Satisfaction with Avalara

When the Supreme Court ruled in favor of SD, in the South Dakota v. Wayfair case in 2018- we knew our company would not be able to comply with state sales tax without a tech solution. After looking at a lot of options, Avalara was the only option that made sense for us.

Pros

  • Timely updates to reflect legislative changes.
  • Robust system that covers more than expected.
  • Great tech solutions that cover a multitude of areas.

Cons

  • Customer service.
  • ECM automation that was removed from TTR.
  • Stop trying to upsell so hard.
  • We would never be able to fully comply with state sales tax laws without Avalara.
  • The connections with ECM and Avalara make state audits so much easier. It saves us time, and we always get positive feedback from auditors.
  • Avalara provides access to the SST program, which is both a cost and time savings as well as certain audit protections.
  • ERP software
  • Ecommerce platform
The biggest lift for our tech team was building out how we wanted things displayed on our end. As far as the push/pull of data between us and Avalara- that was extremely simple.
Avalara is hands down the best product available when it comes to what they offer, the robustness of their systems, and the diversity of their offerings. -All while being very cost-competitive. Avalara's tech is best in class while providing a total solution and integration between products and our systems, making processes much more convenient.
CertCapture
Our organization utilizes Avalara's CertCapture (ECM) platform. We use this platform for requesting, gathering, and storing of all customer exemption certificates. These certificates are connected to the AvaTax system to automate the customer exemption on invoices inside our ERP system. Once a customer has a valid exemption certificate on file, all future invoices for that customer will automatically be reflected as exempt.

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

No

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

Avalara is great in the sales tax area, 1099s, and their property tax solution is also great. Their exemption certificate solution is good, and the fact that it is connected to the sales tax solution is very convenient. However, when Avalara acquired TTR, they removed the automation to seemingly provide an upcharge service to do the certificate review for you.

Avalara Feature Ratings

Type of tax
9.0
Sales and Use Taxes
9
Cross-border Taxes
9
VAT / GST Taxes
9
Tax Reporting & Compliance
8.8
Geolocation for Tax Assessment
9
3rd-Party Software Integrations
9
Tax Data Reporting
9
Tax Exemption Processing
7
Tax Document Management
10
Complex Tax Scenario Management
9

Comments

  • Celina Romera | TrustRadius Reviewer
    Celina Romera
    (Vendor Representative) commented a month ago
    Thank you for the great review. We're glad Avalara helps your team stay compliant and save time through strong integrations. We appreciate your feedback and your continued trust in us.

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