Avalara vs. Proconnect Tax Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avalara
Score 8.2 out of 10
N/A
Avalara AvaTax connects to the software that businesses already have and delivers sales tax decisions based on precise geo-location in more than 12,000 taxing jurisdictions in the U.S.N/A
Proconnect Tax Online
Score 8.4 out of 10
N/A
Intuit ProConnect Tax Online is cloud-based professional tax software. It integrates with QuickBooks and includes a client portal so that clients can input their tax data online. ProConnect has a pay-per-return pricing structure.
$70.78
per return 1-9 returns
Pricing
AvalaraProconnect Tax Online
Editions & Modules
No answers on this topic
200-299 returns
$35.98
per return
100-199 returns
$43.17
per return
50-99 returns
$55.17
per return
10-49 returns
$62.98
per return
1-9 returns
$70.78
per return
+300 Returns
Custom Pricing
Offerings
Pricing Offerings
AvalaraProconnect Tax Online
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
AvalaraProconnect Tax Online
Top Pros
Top Cons
Features
AvalaraProconnect Tax Online
Type of tax
Comparison of Type of tax features of Product A and Product B
Avalara
7.8
339 Ratings
2% below category average
Proconnect Tax Online
-
Ratings
Sales and Use Taxes8.8332 Ratings00 Ratings
Cross-border Taxes7.571 Ratings00 Ratings
VAT / GST Taxes6.960 Ratings00 Ratings
Energy and Fuel Taxes8.026 Ratings00 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
Avalara
8.3
317 Ratings
6% above category average
Proconnect Tax Online
9.0
7 Ratings
14% above category average
Geolocation for Tax Assessment8.6191 Ratings00 Ratings
3rd-Party Software Integrations8.1253 Ratings6.03 Ratings
Tax Data Reporting8.4283 Ratings10.04 Ratings
Compliance Administration Management8.6216 Ratings10.04 Ratings
Tax Exemption Processing8.5229 Ratings8.01 Ratings
Tax Document Management8.1219 Ratings10.07 Ratings
Complex Tax Scenario Management7.6151 Ratings10.06 Ratings
Best Alternatives
AvalaraProconnect Tax Online
Small Businesses
TaxJar
TaxJar
Score 8.2 out of 10
TaxJar
TaxJar
Score 8.2 out of 10
Medium-sized Companies
LOVAT
LOVAT
Score 10.0 out of 10
LOVAT
LOVAT
Score 10.0 out of 10
Enterprises
ADP SmartCompliance
ADP SmartCompliance
Score 8.5 out of 10
ADP SmartCompliance
ADP SmartCompliance
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AvalaraProconnect Tax Online
Likelihood to Recommend
8.1
(451 ratings)
8.0
(10 ratings)
Likelihood to Renew
9.9
(30 ratings)
-
(0 ratings)
Usability
8.3
(443 ratings)
-
(0 ratings)
Availability
8.0
(9 ratings)
-
(0 ratings)
Performance
8.0
(9 ratings)
-
(0 ratings)
Support Rating
5.4
(21 ratings)
1.1
(3 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
9.0
(4 ratings)
-
(0 ratings)
Implementation Rating
10.0
(198 ratings)
-
(0 ratings)
Configurability
9.0
(6 ratings)
-
(0 ratings)
Ease of integration
9.0
(12 ratings)
-
(0 ratings)
Product Scalability
10.0
(8 ratings)
-
(0 ratings)
Vendor post-sale
5.4
(9 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(9 ratings)
-
(0 ratings)
User Testimonials
AvalaraProconnect Tax Online
Likelihood to Recommend
Avalara
Avalara is well suited any retailer that has sales in multiple states. It aides in accurately calculating sales taxes at all jurisdiction levels, taking into account exemptions, lower tax rates for grocery items, and sales tax holidays. Avalara keeps track of all sales generated in a specific period and then files sales tax returns in the necessary states. It may not be well suited for manufacturers/wholesalers that only produce goods for resale or retailers that do not sell goods and services in more than one location
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Intuit
Intuit has coined the term "Firm of the Future" and its products live up to that moniker. If you run a practice that is cloud based, paperless and makes use of cutting edge tools such as e-signatures, client portals, etc., then this product will be a good fit for you. If you are slow to change and want to use the traditional desktop computing environment and frequently print client draft returns for review, use wet signatures, etc. then this might not be the product for you. If you are already using some of Intuit's products and plan to implement more business clients into QuickBooks Online, I would say this product is a "must have".
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Pros
Avalara
  • Sales tax rates at a "roof top" level
  • Has extensive research and documentation on telecommunications industry
  • Research is always up to date
  • The ability to ask questions and get clarification on specific situations with no limit as to how you ask a question and often get the answer the same day
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Intuit
  • Final taxes are clear.
  • The esignature is easy most of the time for clients to sign.
  • The dropdown for selecting the right year is clear.
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Cons
Avalara
  • Avalara needs to be able to provide tax and legal advice, so we don't have to go to an outside source.
  • Some states we file in have more than just sales tax on the return. For example, Washington has B&O tax, tire tax, sales and use tax. It would help a lot if Avalara could report all of these taxes, so we don't have to file manually.
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Intuit
  • Not very many software titles outside the Intuit family can be used to integrate with the product.
  • The UI is a bit dated looking.
  • Can get rather costly if larger volumes of returns are prepared.
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Likelihood to Renew
Avalara
We need their help with filing and keeping track of things. It is very likely we are in the process of renewing right now. Autumn is our case manager and she has been a great help in keeping us updated on our usage and renewal. I feel we will be using this for a very long time.
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Intuit
No answers on this topic
Usability
Avalara
The overall usability has been good, but we just have some problems/issues with the integration, especially with NetSuite. I believe that this should be a simple fix but having difficulty with getting our problems/issues addressed. I do like the Avalara homepage and it being easy to navigate to different pages when needed.
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Intuit
No answers on this topic
Reliability and Availability
Avalara
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
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Intuit
No answers on this topic
Performance
Avalara
We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
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Intuit
No answers on this topic
Support Rating
Avalara
In my experience, numerous questions, and particularly those regarding billing issues are just ignored, and it is impossible to get to someone to discuss. Your account manager will tell you they are taking care of it and then it just goes into a black hole.
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Intuit
The support is, excellent and Intuit overall provides good support. Their customer service representatives are friendly and always assist with issues when needed. There are multiple ways to contact the support team. I have not sued them though very much for technical tax issues and primarily the customer service team when needed.
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In-Person Training
Avalara
I wasn't here when they first started with Avalara.
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Intuit
No answers on this topic
Online Training
Avalara
The documentation online we informative and helpful. The videos from the Avalara institute and the help tab if we have any questions and the search too were helpful. We like the ease of using the click here for more information tool about nexus and the information for the ECM Pro training were helpful. Whenever we have a question we normally get an email along with the tool as to where to find our answer. We also like that it shows information about nexus status of the states we maybe approaching and we can look more into it.
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Intuit
No answers on this topic
Implementation Rating
Avalara
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
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Intuit
No answers on this topic
Alternatives Considered
Avalara
We selected Avalara because our prior service did not have the range of tax codes required for our products. They had nothing related to medical devices or supplies, so we used a generic 'taxable' tax code. Customers were unhappy because some states exempted the product we sold, even if the customer was not tax-exempt. It caused many issues, including credit memos to refund sales tax charges.
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Intuit
I think ProConnect Tax Online is better than competitors. As I am new to my career, the only software I have used are ProConnect Tax Online, and Thomson Reuters Ultra Tax. I prefer cloud-based software, but I think Ultra Tax is easier software to learn on. It is easier to learn on because it is form based
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Scalability
Avalara
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
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Intuit
No answers on this topic
Return on Investment
Avalara
  • With Wayfair, our tax obligation increased 300% and still growing. Avalara was an extremely valuable resource in helping us manage those requirements.
  • Avalara has allowed us to maintain staff levels without increasing our overhead for any new associates to focus on those tax issues.
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Intuit
  • Just being the administrative assistant I can't really talk on ROI - that would be for my boss to address. But since our office strives to be completely paperless efiling fits in with our paperless narrative.
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ScreenShots

Avalara Screenshots

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