What users are saying about
4 Ratings
25 Ratings
4 Ratings
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Score 9.7 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Cloud PBX

    Avochato

    Feature Set Not Supported
    N/A
    7.9

    CallFire

    79%
    CallFire ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    User templates

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Call Management

    Avochato

    Feature Set Not Supported
    N/A
    9.3

    CallFire

    93%
    CallFire ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Call park

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    VoIP system collaboration

    Avochato

    Feature Set Not Supported
    N/A
    10.0

    CallFire

    100%
    CallFire ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    Avochato

    Feature Set Not Supported
    N/A
    8.3

    CallFire

    83%
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Avochato is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Avochato

    100%
    3 Ratings
    9.7

    CallFire

    97%
    15 Ratings

    Likelihood to Renew

    Avochato

    N/A
    0 Ratings
    9.0

    CallFire

    90%
    1 Rating

    Likelihood to Recommend

    Avochato

    Well suited: Problem resolution, timely response, 1-many communicaiton, event triggered automation, allows reservationists to text multiple people at one time, and puts all the relevant decision making information in a link. Also allows us to have a written record of the conversation. Less Appropriate: Still cannot replace the Southern hospitality of a phone call. Sometimes texting reaches a point, where a phone call can solve fix, or figure it out quicker
    Ross Twiddy | TrustRadius Reviewer

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Chase Muehlheuser | TrustRadius Reviewer

    Pros

    Avochato

    • Platform for easy monitoring of communication
    • Ease of use for batching communication to multiple entities at one time
    • Projecting or pre-scheduling communication in a time pre-determined by our office.
    Anonymous | TrustRadius Reviewer

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Justin McClelland | TrustRadius Reviewer

    Cons

    Avochato

    • The mobile app definitely could be better. Sometimes it crashes, and you can't see the tags or create new contacts, and it only lets you call and send and receive messages, but you can't take calls from the mobile app.
    Andrea Fabiola Mujica Pereira | TrustRadius Reviewer

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Benjamin Cutler | TrustRadius Reviewer

    Pricing Details

    Avochato

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Avochato Editions & Modules

    Additional Pricing Details

    CallFire

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    CallFire Editions & Modules

    Edition
    Pro$599.001
    Grow$299.001
    Startup$199.001
    Lite$99.001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Avochato

    No score
    No answers yet
    No answers on this topic

    CallFire

    CallFire 9.0
    Based on 1 answer
    There is no reason not to, it has proven effective in the usage
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Avochato

    We never tried or used any other platform
    Andrea Fabiola Mujica Pereira | TrustRadius Reviewer

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Jason Revilla | TrustRadius Reviewer

    Return on Investment

    Avochato

    • Extremely positive. Very efficient style of communication.
    • Excellent booking engine, very effective marketing option. Click to text.
    Ross Twiddy | TrustRadius Reviewer

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Anonymous | TrustRadius Reviewer

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