Likelihood to Recommend IAM plays a pivotal role in our organization, addressing the unique needs of our diverse workforce, which includes full-time employees, part-timers, contractors, and client engineers who access our workloads. This multifaceted solution offers us unparalleled control over access, ensuring that each individual has precisely the permissions they need and nothing more. IAM's robust security features guarantee the protection of our valuable resources and sensitive data. As our organization expands, IAM effortlessly scales with us, adapting to changing requirements, and helping us maintain our commitment to top-tier security and efficient access management.
Read full review Watchguard Authpoint is well suited to both small and large companies and scales well. It can be adapted to a number of token delivery methods, and mutliple methods (Push, QR code, OTP) can be used simultaneously to support users in different authentication contexts. The geokinetics function allows for real control of international travelers distinguishing them from random individuals using stolen credentials in random remote locations.
Read full review Pros User management and Access control. Account Security hardening using Multi-factor authentication. Identity Federation using single sign on. Read full review The Authpoint Cloud portal is easy to use and navigate It integrates well with the Firebox and gateway Promptly sends 2FA request onto the user devices Its very easy to re-activate token on a new device if the device is lost or stolen Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate Read full review Cons Make it easier for users to assume roles securely, especially in cross-account settings. This might involve simplifying the process of switching roles in the management console or creating a command for AWS CLI that supports smoother role assumption. Policy testing tools will be invaluable for administrators when they are creating policies. If this tool is able to assess the impact of enforcing a policy it will help greatly in preventing policy misconfigurations that lead to unintended consequences. Better user interface, AWS should simplify the IAM interface to encourage new users. Read full review While the set up was easy to do the instructions could use a little more details. It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it. Read full review Likelihood to Renew Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
Read full review Usability It gets easier with time, initially, it can be overwhelming for a fresher. Once you're used to working with roles and policies and know when and where it is required eventually it becomes easy
Read full review After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
Read full review Reliability and Availability It failed a couple of times for a period of an hour or so, where systems were down.
Read full review Performance Never had a problem with Authpoint servers.
Read full review Support Rating WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
Read full review In-Person Training It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
Read full review Online Training We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
Read full review Implementation Rating the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
Read full review Alternatives Considered AWS Identity and Access Management (IAM) excels over Google Cloud IAM with its granular control, extensive service integration, and robust security features. AWS IAM provides fine-tuned access policies, versatile role delegation, and a wide array of services. Its adaptability and extensive toolset make it the preferred choice for businesses of all sizes.
Read full review I would slot Authpoint as better than ESET but not Duo. ESET has the same limitations as Watchguard in the OTP support. It also is an on-prem installed console rather than a cloud, which increases cost and maintenance requirements. The duo now supports standard OTP for admin accounts, so it can be managed by a team.
Read full review Scalability We are a medium-sized company. We don't need rapid scaling.
Read full review Return on Investment AWS IAM Identity Center has significantly bolstered our security posture by ensuring that only authorized personnel access our resources. This enhanced security has protected us from potential data breaches or unauthorized use of resources, mitigating risks and potential costs associated with security incidents. While IAM brings long-term cost savings, there might be initial implementation and training costs. It's important to factor these costs into the ROI equation. If your organization isn't used to such fine-grained access control, there might be resistance to adopting IAM. Overcoming this resistance might require additional training costs. Read full review Our end uses found this product very easy to use. Using one overview session, I have not had to follow up with users to access the product. Once deployed, other users in our environment heard about the ease of use. We then had a 25% increase in requests for the product. This product has added to the overall satisfaction of users having to work offsite, attend conferences and other travel while still being able to stay connected to their work product. Read full review ScreenShots WatchGuard AuthPoint Screenshots