Item: WatchGuard AuthPoint
Rating: 9
Author: John Clexton

Overall Satisfaction with WatchGuard AuthPoint

Use Cases and Deployment Scope

With todays work climate we not only work on location, but often remote. WatchGuard provides us a secure way of employees accessing sensitive work data under the saftey of WatchGuard. We worry less about security with WatchGuard and focus more of our time on work. Thank you WatchGuard, we are comforted that we know you have our backs.

Pros and Cons

Pros

Ease of Use
Security
Reliable

Cons

I really don't have any suggestions
N/A

Return on Investment

Zero cyber attacks

Outcomes

WatchGuard AuthPoint gives us a total security platform that is very easy to use. It has the ability for virtual use and is a major asset to our company

TCO

Time savings and suport have been the utmost superior to other products that claim to have what WatchGuard provide. They are stable, economical, and give us complete peace of mind.

Credential Management Protections

With your business we have client data that needs to follow the rules and legal asspects of privacy rules. We in return have the responsibility to protect this data. The world as we know it has a major concern with saftey and security of data. WatchGuard gives us this.

Alternatives Considered

Authenticator App

WatchGuard is far superior in terms of looks, feel, and security

Key Insights

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

Likelihood to Recommend

With the remote work environment we are able to securly get all employees working under the saftey and security that WatchGuard provides while accessing work files as if we were at work.

Working remote
Secured Documents
Peace of Mind

Innovative Uses

Always able to take the office with me

Future Planned Uses

Keeping files organized and secure

Likelihood to Renew

It has proven to be useful beyond our imagination and continues to give us the security we need.

Evaluating WatchGuard AuthPoint and Competitors

Products Replaced

Key Differentiators

Integration with Other Systems
Ease of Use

The security and the feel and use of the app

Evaluation Lessons Learned

I probably wouldn't change anything

WatchGuard AuthPoint Implementation

Implementation Rating

Just worked great

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a small part of the implementation and was well-handled

Implementation Issues

None

WatchGuard AuthPoint Training

Training Types Used

No Training

WatchGuard AuthPoint Support

WatchGuard AuthPoint Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Using WatchGuard AuthPoint

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None