WatchGuard AuthPoint - what you may be looking for regarding MFA
Updated July 23, 2021

WatchGuard AuthPoint - what you may be looking for regarding MFA

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WatchGuard AuthPoint

WatchGuard AuthPoint is being used throughout the whole organization. It has helped us solve the problem of MFA.

Pros

  • Simplicity.
  • Ease of use.
  • Security.

Cons

  • Simple to use, not so simple to integrate.
  • Helped us lowering the risk of compromised access, which helped a lot with risk assessment.
AuthPoint has a much broader use, where the competition falls short.
Not having to configure more devices locally was beneficial for us. No maintenance costs, much less prone to unavailability.
It was a bit difficult in the beginning for the less tech-savvy colleagues, with a few hiccups and several questions. But with time, everyone got used to it and no more problems arose. Now that we created a beginners guide, new colleagues aren't having a hard time using it for the first time.
We haven't used AuthPoint SSO capabilities yet.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

Microsoft Office 2016 (discontinued), Windows Server
Works really well for the areas it tries to cover. For instance, MFA on Windows login. A feature Microsoft has not developed yet, AuthPoint does it very well.
We've had some occasional downtime moments that MFA authentication wasn't working, due to central unavailability. Hopefully it didn't last for very long and everything was working in just an hour or two.

Using WatchGuard AuthPoint

100 - Everyone in our organization uses AuthPoint.
1 - Medium IT knowledge is required.
  • Workstations login.
  • VPN login.
  • Server login.
  • Office 365 authentication.
  • No particular scenario fits this
  • Portal.
It works as intended.

Evaluating WatchGuard AuthPoint and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
Product usability. Simplicity for the end user was a requirement
I wouldn't change

WatchGuard AuthPoint Implementation

  • Third-party professional services
inCentea
Yes - 
Planning.
Implementation.
Additional features.
  • Initial user adoption.

WatchGuard AuthPoint Training

  • no training
It's fairly simple. Authpoint doesn't have many aspects and features that require a deep knowledge from the users.

Configuring WatchGuard AuthPoint

There's not much configuration required, which is a good thing since it wouldn't make sense for this type of product
Fairly simple configuration, with barely any aspect needed to adjust
No - there is no facility to customize the interface
No - the product does not support adding custom code
Nothing relevant

WatchGuard AuthPoint Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
We didn't. Didn't see a need for it
Never contacted WatchGuard directly for support.
We've never contacted support

Using WatchGuard AuthPoint

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The mobile interface is really simple.
  • Getting users to understand the concept
Simple to use.
Yes - Works as intended

WatchGuard AuthPoint Reliability

It seems to scale pretty easily. Just add more departments, users or whatever and it's done.
It failed a couple of times for a period of an hour or so, where systems were down.
No apparent problem besides a couple of times that systems weren't working

Integrating WatchGuard AuthPoint

Very simple to integrate with Active Directory
  • Windows 10 login
  • Watchguard Mobile VPN
Very simple
  • Third party apps in the portal
Yes
  • Single Signon
No
None specifically

Relationship with WatchGuard Technologies

Everything worked as planned
All solicitations were quickly answered
None I can think of

Upgrading WatchGuard AuthPoint

Comments

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