A good solution with one fatal flaw.
Modules Used
- WatchGuard AuthPoint
Overall Satisfaction with WatchGuard AuthPoint
We use Authpoint at various sites for adding MFA to applications like remote desktop, PC Login, and Email access. It does a good enough job, and users are generally able to self-enroll and use it without much issue. The one fatal flaw is that it does not support standard OTP generation, so we are unable to add it to our third-party password/login management solution. That means for all the techs that support the site, there is one shared login on one phone. If that person is unavailable, we are unable to access the site.
- Ease of use.
- Lots of options for application support.
- Integrates well with other Watchguard products.
- Lack of OTP support.
- Flexibility for non-standard AD integration.
- Better documentation for third-party VPN integration.
- It has increased security and lowered our Cyber Insurance premiums.
- It has offset that by requiring licensing for each member of our tech team.
- It has very little maintenance costs.
We worked with Vision33 Canada. They were great to deal with.
We have not transitioned our firewalls to the cloud-managed console, so we are currently not using the single pane of glass interface. That is something that we do intend to make use of.
The only Watchguard cloud product we are using is Authpoint.
I would slot Authpoint as better than ESET but not Duo. ESET has the same limitations as Watchguard in the OTP support. It also is an on-prem installed console rather than a cloud, which increases cost and maintenance requirements. The duo now supports standard OTP for admin accounts, so it can be managed by a team.
Do you think WatchGuard AuthPoint delivers good value for the price?
Yes
Are you happy with WatchGuard AuthPoint's feature set?
No
Did WatchGuard AuthPoint live up to sales and marketing promises?
No
Did implementation of WatchGuard AuthPoint go as expected?
No
Would you buy WatchGuard AuthPoint again?
No