Axcient x360Cloud vs. OwnBackup

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

OwnBackup has been a great investment for my nonprofit organization. However, given price there are scenarios where I would not recommend OwnBackup because there are alternatives that exist at a more modest price point. For any organization with the scale to afford the product, I think it is top of the line.

Incentivized

• Service Options
• Bring your own hardware
• pricing was some of the most competitive

Incentivized

• Automatic, daily full backups of data.
• Users have access to backups
• User friendly interface

Incentivized

• Improvements in ticket resolution
• Improvements in website/portal functionality

• User specific notification configuration can be improved.
• Generating reports in SAP BW via Salesforce OwnBackup needs additional configuration to minimize the reporting delays.

Incentivized

OwnBackup has been very responsive on the few occasions where we've needed help.

Incentivized

The performance and GUI for the previous products were inferior to Axcient's x360Cloud. The price was comparable but we were spending too much time trying to maintain and improve the product which was costing us time in productivity. The feature set was also not as good as what x360Cloud is providing.

Incentivized

The decision is a corporate office decision based on the usability and service agreements between customer and company.

Incentivized

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized

• Saved hours of time and agony restoring lost metadata.
• Restored important data that was deleted by mistake.
• Security and peace of mind.

Incentivized