Azure Monitor vs. ConnectWise RMM

We were able to get a single pane of glass for all our monitoring needs on Azure Monitor. However, we would like to see it improve to auto scale out and scale in depending on the load without human intervention. This can help us get to the No Ops model and rely on automated processes rather than manual intervention.

Incentivized

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Incentivized

• It supports all the Azure PAAS services.
• Can monitor both infrastructure and application

Incentivized

• Provides lightweight, easy to install software agent to deploy to client devices
• Robust reporting, including hardware & installed software reports
• Provides generally stable service for remote access to client devices

Incentivized

• Custom metrics
• Ease of use

Incentivized

• We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
• Setting up MAC users is not easy
• resolving existing tickets in the portal - understanding the ConnectWise notes
• Account Management - Since ConnectWise took over, we have no idea who our account management team is.
• Patch Management needs more improvement

Incentivized

I have not had to work with Azure Monitor support, so it is difficult to say how well the support team is. I assume that Azure has a well-versed team on the customer service side to assist with any issues customers may have. I may need them in the feature.

Incentivized

While other tools have their own unique capability, Azure Monitor helps us monitor essential PAAS services that are not supported by other tools. So even though we have one other APM tool, we still rely on Azure Monitor for some of the special PAAS services, this is a huge advantage.

Incentivized

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...

Incentivized

• We are able to react quickly to the issues.
• Debugging sessions are yielding quicker results to generate RCA.

Incentivized

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized