What users are saying about
3 Ratings
6 Ratings
3 Ratings
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Score 8 out of 101
6 Ratings
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Score 7.2 out of 101

Likelihood to Recommend

Bananatag

I would absolutely recommend Bananatag for pretty much anybody in our organization. Its pros far outweigh the cons and it is handy in more ways than you would initially think. It is well suited for any email that is external or client facing. It helps cover the bases in a case of a communication dispute and helps you time email responses better than if you didn't have the tool active.
Chandler Elmore profile photo

MailTrack

Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for.If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Scott Entwistle profile photo

Pros

Bananatag

  • Easy to use and install, particularly with Gmail for business.
  • It has a simple feedback system, if a client reads an email, you get an emailed read receipt telling you the time of them doing so.
  • It runs in the background, is virtually undetectable and will not hinder any communication in the slightest.
Chandler Elmore profile photo

MailTrack

  • It automatically tracks anything sent from the computer, which is nice.
  • The notifications via Chrome are pretty reliable and when I'm at my desktop, always keep me aware of opens.
  • I think they have the right price. There aren't many tools that do this, and many are included in a much larger monthly service, so an individual tool like this at an affordable yearly price is very welcome.
Scott Entwistle profile photo

Cons

Bananatag

  • The free version only gives you 5 trackable emails a day.
  • The information for clicking a link comes in a separate email than the read receipt, this can clog your inbox if you aren't diligent in clearing them out when you get them.
Chandler Elmore profile photo

MailTrack

  • Their biggest issue is mobile implementation. I have it successfully implemented on Android, but still barely use it. In order to use it, you have to specifically go into an extension and click "new tracked reply" for every message you send. It's cumbersome and inconvenient, and I forget to do it the majority of the time.
  • Notifications are limited to desktop, seemingly even when you use Android to track the messages. This really limits the usefulness on the phone which in my mind is a big negative.
  • Randomly I get a message that recipient is untrackable or I get confusing notifications when they're actually group emails. No service is all that great at group email read tracking, but I'm unsure why some recipients are untrackable seemingly at random. It happens to people I have very successfully used this with, and continue to do so, but sometimes it just doesn't work.
Scott Entwistle profile photo

Alternatives Considered

Bananatag

Bananatag is a free-standing application that plugs into your email service provider. As such, you do not need to be logged into another application to see the results or the real-time tracking of emails like you would with other email trackers. The free application is great if you just need to track a few outbound emails, but the paid plans offer a much more robust tracking service that would allow you to get any and all information you could desire from an email being tracked
Chandler Elmore profile photo

MailTrack

The biggest alternatives I've tried are whole email systems - Polymail and Newton. Newton was bar none the best email handling application AND the best email tracker, however, unfortunately, they went out of business at the end of summer 2018. Mailtrack is different because it only does one thing, it tracks email. Without Newton (Polymail is also iOS only, and expensive), Mailtrack is really the only decent solution for email tracking without buying a big system like a CRM. I didn't want to pay $100+/month for user seats, I just wanted to track my own emails for some better intel. That's what Mailtrack does, and that's what Mailtrack is priced to do.
Scott Entwistle profile photo

Return on Investment

Bananatag

  • It has sped up communication with the client because you have insight into how they are receiving and looking at material you have sent them.
  • It has not had any negative impact on the business or our operations.
Chandler Elmore profile photo

MailTrack

  • One of the biggest impacts that Mailtrack has is really on stress - being able to confirm an email has been read or not goes a long way in mitigating emotions in a high stakes process.
  • Another big impact it has is just the ability to take other actions - for example, if a prospect isn't opening your emails, try calling them instead. If they've opened your emails 20 times but never responded, maybe shoot them a text. It's good intelligence to make a better decision.
Scott Entwistle profile photo

Pricing Details

Bananatag

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MailTrack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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